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Management was never supportive of me or my employees. Servers were blamed for things that were out of our control, and management would bad mouth servers to other servers, which was just unprofessional and caused unnecessary drama. Swing shifts was an excuse to over work employees without a break.
What needs to change to make the company culture better?
Management. A complete new management team of people who have worked as servers and bartenders prior.
What's going wrong and how can it be improved?
Management does not want to be involved when customers have a bad experience; nor do they care about the staffs well being.
What would you improve about your company's interview process?
I was promised a position as a bartender, but was never trained or offered within my time at the company. I was promised 8 hour shifts when i was working closer to 10-12 hour shifts.
What does the leadership team need to get better at?
Listening to the servers, bartenders, kitchen, and dishwashers. Most of the management were hired without going through those stages. They never understood the struggle and pain we went through. It was hard being able to relate to such incompetent people.
What are some of the best things about your team?
My serving team was wonderful, we all bonded over the same struggle of working for this company. The kitchen was wonderful, but the management was never a part of our team. They were our enemy, i would never work for a business that makes side work take an hour to complete.
Why do you feel undervalued and what would make you feel better about your compensation?
Servers are paid $2.13 and hour and that will never be enough to live off of. The customers would be frustrated because food would take 45 minutes to an hour to come out. That will always affect a servers pay check. We were always the ones to blame and never received any praise.
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