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Fun work, customers are great, company is getting worse.
What are some of the best things about your team?
Great skills, great back ground, unfortunately they are not support by senior management.
What makes you most happy at work?
Getting to help customers find new ways to grow revenue, cut costs, or take out inefficiencies.
Why do you feel undervalued and what would make you feel better about your compensation?
The pay scale does not compare well to competition - lower salary, lower bonuses, fewer benefits.
What's going wrong and how can it be improved?
Put focus back on the customers and making them successful, support employees who are trying to help customers.
What is the best part about your compensation package?
Compensation is one measure, but a more important point is that we have great customer feedback, which makes it easier to grow relationships and improve compensation by helping more clients.
What does the leadership team need to get better at?
Taking care of customers - we have significant churn in our customer base, usually due to over focus on finances and not enough focus on making project / customer successful
What is most positive about the culture and environment at your company?
We have a can do attitude - we try to go above and beyond for customers in every interaction and that comes through in the way our teams come together internally.
What do you like best about the leadership team?
We are in a time of significant change, our management team is working quickly through a number of changes, while keeping the customer and the employees at the forefront of decision making.
What needs to change to make the company culture better?
We need to better support customers and employees. The policies of the company change frequently for the worse - typically all about financials and nothing to do with employees or customer experiences.
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