Books A Million Employee Reviews
Out of 198 Books A Million employee reviews, 58% were positive. The remaining 42% were constructive reviews with the goal of helping Books A Million improve their work culture. The Customer Support team, with 81% positive reviews, reports the best experience at Books A Million compared to all other departments at the company. The Sales team offered the most constructive feedback, with 70% of that department's reviews constructive in nature.
What do you like best about the leadership team?
They are kind yet firm. They let me grow with me feeling like a failure.
They are good to the employees
Review from Sales Dept
Excellent store manager who does everything she can to help us and fight for what we need
The Leadership Team was young and optimistic. Unfortunately, for me, no one told me when I was hired that as a customer service worker, I would have to clean the restrooms. I am a 65-year-old-retired-teacher. With COVID-19 raging, I couldn't clean the restrooms so I was let go after two weeks.
Review from Customer Support Dept
They expect too much from a small amount of staff
What is the best part about your compensation package?
Everything is good. They work fine.
I like the 30% off all store items benefit
For a Part-time position, the package is good
Review from Customer Support Dept
The benefits that I get.
Review from Sales Dept
I like the pay-for-performance component, where I can make more based on doing my job well and effectively. It's motivating and we have fun with our goals.
What are some of the best things about your team?
They are usually high energy and positive.
Working together and supporting wveryone
Very pleasant work relationships within the store.
They bring out a positive energy that both other employees and customers can feel.
Everyone works so well together and knows when its time to work, and when we can spare some time to have fun. We are always laughing and supporting each other.
What is most positive about the culture and environment at your company?
The team is the best part of working at Book a Millions.
LGBTQ feels safe here. It's a safe place. Everyone belongs.
Its mostly positive, but some pf the managers can come across as unkind and rude.
The employee discount is the only positive thing I can think of right now. The culture is mostly pushing for metrics and getting told we should be grateful for any pittance that they give us for a raise once a year.
My coworkers, being around books and talking about books with people.
Review from Sales Dept
What did you like most about the interview process?
They are nice at first.
It was a straightforward process.
I liked when it was over
The manager was friendly and humorous
Review from Sales Dept
Thorough and behavioral based and lengthy
What makes you most happy at work?
Being around books and making customers days.
Day-to-day achievements. Meeting deadlines. Knowing expectations and personally taking responsibility for fulfilling each task.
My associates, and speaking to like-minded people
getting positive feedback from customers and coworkers
The people I work with
What do you like best about your company?
Making nice customers happy there.
working with books and music
Review from Sales Dept