57
NPS
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BrainPOP
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About BrainPOP's Brand
BrainPOP is a digital educational content creator that supports teachers and engages students. Among its major competitors, BrainPOP is ranked in 1st place for NPS while Newsela is 2nd, and Amplify is 3rd.
Brand at a Glance
80%
Customer Loyalty
4.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
BrainPOP Ranking
- #1 / 4 of its competitors
BrainPOP NPS
BrainPOP's Net Promoter Score (NPS) is a 57 with 70% Promoters, 17% Passives, and 13% Detractors. Net Promoter Score tracks whether BrainPOP's customers would recommend using the product based on a scale of -100 to 100.
BrainPOP Overall NPS
| 70% | Promoters |
|---|---|
| 17% | Passives |
| 13% | Detractors |
BrainPOP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 52 | Nov 2023 | 52 |
Mar 2024 54 | Mar 2024 | 54 |
Oct 2024 56 | Oct 2024 | 56 |
Nov 2024 59 | Nov 2024 | 59 |
Jan 2025 56 | Jan 2025 | 56 |
Feb 2025 58 | Feb 2025 | 58 |
Apr 2025 59 | Apr 2025 | 59 |
May 2026 60 | May 2026 | 60 |
Jun 2026 60 | Jun 2026 | 60 |
Jul 2026 62 | Jul 2026 | 62 |
Oct 2026 64 | Oct 2026 | 64 |
Nov 2026 58 | Nov 2026 | 58 |
How Other Brands Compare
BrainPOP is ranked first for NPS among its competitors. Newsela and Amplify come in second and third, with Carnegie Learning coming in at #4.
BrainPOP |  Newsela |  Amplify |  Carnegie Learning | |
| Global Ranking | #- | #777 | #- | #- |
| NPS | 57 | 55 | 25 | -26 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
BrainPOP NPS by Gender
Male customers rated BrainPOP's NPS 15 points higher than Female customers.
Male
60
BrainPOP's NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
45
BrainPOP's NPS was rated 45 by Female customers on Comparably.
67%
Promoters
11%
Passives
22%
Detractors
BrainPOP NPS by Ethnicity
BrainPOP's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 28 | Caucasian | 28 |
African American/Black 66 | African American/Black | 66 |
BrainPOP NPS by Age
BrainPOP's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
BrainPOP NPS by Usage
BrainPOP's NPS was rated the highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 0 | Over 10 Years | 0 |
BrainPOP NPS vs. Competitors
Compared to its competitors, BrainPOP's NPS is rated right above Newsela.
| COMPANY | NPS Score | |
|---|---|---|
| BrainPOP | 57 |
| Newsela | 55 |
| Amplify | 25 |
| Carnegie Learning | -26 |
 | IXL Learning | -54 |
BrainPOP Customer Reviews
Out of the 6 BrainPOP customer reviews 6 were positive and 0 were constructive. BrainPOP customer reviews reflect that all customers have a favorable experience using the products/services of the company.
BrainPOP Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of BrainPOP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
BrainPOP Customer Loyalty Score by Gender
Female customers rated BrainPOP's Customer Loyalty score 18% higher than Male customers.
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Male
82%
Yes
Female
100%
Yes
BrainPOP Customer Loyalty Score by Ethnicity
BrainPOP's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of BrainPOP.
87
out of 100
Caucasian
85
out of 100
African American/Black
BrainPOP Customer Loyalty Score by Age
BrainPOP's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
26-30 100% | 26-30 | 100% |
BrainPOP Customer Loyalty Score by Usage
BrainPOP's Customer Loyalty score was rated the highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
BrainPOP Customer Loyalty Score by Industry
BrainPOP's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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BrainPOP Customer Loyalty vs. Competitors
Compared to its competitors, BrainPOP's Customer Loyalty score is rated right above Amplify, and is preceded by Newsela.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Newsela | 88% |
| BrainPOP | 80% |
| Amplify | 76% |
| Carnegie Learning | 58% |
| IXL Learning | 46% |
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BrainPOP Product Quality
4.4/5
BrainPOP has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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BrainPOP Product Information
BrainPOP’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated BrainPOP's product the highest. Reviewers from the Accounting industry rated BrainPOP the lowest at 2.
- Website
- http://www.brainpop.com
- Company Size
- 201-500 Employees
Industry
Education
Quick Insights into BrainPOP Product Quality
BrainPOP's Product Quality score was rated highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked BrainPOP Product Quality the Highest
Ranked BrainPOP Product Quality the Lowest
BrainPOP Product Quality Score by Gender
Female customers rated BrainPOP's Product Quality score 0.2 stars higher than Male customers.
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Male
4.1/5
Female
4.3/5
BrainPOP Product Quality Score by Ethnicity
BrainPOP's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.2 | African American/Black | 4.2 |
BrainPOP Product Quality Score by Age
BrainPOP's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of BrainPOP.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.8 | 18-25 | 4.8 |
26-30 4.7 | 26-30 | 4.7 |
BrainPOP Product Quality Score by Usage
BrainPOP's Product Quality score was rated the highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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BrainPOP Product Quality Score by Industry
BrainPOP's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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BrainPOP Product Quality vs. Competitors
Compared to its competitors, BrainPOP's Product Quality score is rated right above Newsela.
| COMPANY | Product Quality Score | |
|---|---|---|
| BrainPOP | 4.4/5 |
| Newsela | 4.4/5 |
| Amplify | 3.7/5 |
| Carnegie Learning | 2.6/5 |
| IXL Learning | 1.9/5 |
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BrainPOP Pricing
BrainPOP ROI & Value For Money
4.3/5
BrainPOP has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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BrainPOP Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from BrainPOP.
Quick Insights into BrainPOP ROI
BrainPOP's ROI score was rated highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked BrainPOP ROI the Highest
Ranked BrainPOP ROI the Lowest
BrainPOP ROI Score by Gender
Female customers rated BrainPOP's ROI score 0.1 stars higher than Male customers.
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Male
4.1/5
Female
4.2/5
BrainPOP ROI Score by Ethnicity
BrainPOP's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of BrainPOP.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 4.2 | African American/Black | 4.2 |
BrainPOP ROI Score by Age
BrainPOP's ROI score was rated 4.7 stars by customers ages 18-25 and customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
26-30 4.7 | 26-30 | 4.7 |
BrainPOP ROI Score by Usage
BrainPOP's ROI score was rated the highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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BrainPOP ROI Score by Industry
BrainPOP's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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BrainPOP Pricing vs. Competitors
Compared to its competitors, BrainPOP's ROI score is rated right above Newsela.
| COMPANY | Pricing Score | |
|---|---|---|
| BrainPOP | 4.3/5 |
| Newsela | 3.9/5 |
| Amplify | 3.7/5 |
| Carnegie Learning | 2.5/5 |
| IXL Learning | 1.8/5 |
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BrainPOP Customer Satisfaction (CSAT)
BrainPOP Customer Satisfaction (CSAT) Score
81 / 100
BrainPOP has an overall Customer Satisfaction score of 81 rated by its users and customers.
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Very Satisfied
54%
Satisfied
27%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
3%
Very Dissatisfied
2%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into BrainPOP Customer Satisfaction
BrainPOP's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Accounting industry.
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Ranked BrainPOP Customer Satisfaction the Highest
Ranked BrainPOP Customer Satisfaction the Lowest
BrainPOP Customer Satisfaction Score by Gender
Female customers rated BrainPOP's Customer Satisfaction score 9 points higher than Male customers.
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80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
89 / 100
FemaleVery Satisfied | 56% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 0% |
BrainPOP Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
BrainPOP's Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.
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72 / 100
Very Satisfied
43%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
14%
Very Dissatisfied
0%
CSAT according to African American/Black
BrainPOP's Customer Satisfaction (CSAT) score was rated 84% according to African American/Black users and customers.
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84 / 100
Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
16%
BrainPOP Customer Satisfaction Score by Age
BrainPOP's Customer Satisfaction score was rated 100 points by customers ages 18-25 and customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of BrainPOP.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 100% |
BrainPOP Customer Satisfaction Score by Usage
BrainPOP's Customer Satisfaction score was rated the highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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BrainPOP Customer Satisfaction Score by Industry
BrainPOP's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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{
"title": "BrainPOP Customer Satisfaction Score by Industry",
"text": "BrainPOP's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.",
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"scoreClassName": "max",
"scoreLabel": 100
},
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"label": "Accounting",
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"scoreClassName": "",
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}BrainPOP Customer Satisfaction vs. Competitors
Compared to its competitors, BrainPOP's Customer Satisfaction score is rated right above Amplify.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| BrainPOP | 81% |
| Amplify | 72% |
| Carnegie Learning | 38% |
| IXL Learning | 28% |
| Newsela | 0% |
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BrainPOP Customer Service
4.2/5
BrainPOP has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About BrainPOP's Customer Service
Address
71 West, 23rd Street 17th Floor, New York City, NY 10001
Website
http://www.brainpop.com
BrainPOP's Social Links
Quick Insights into BrainPOP Customer Service
BrainPOP's Customer Service score was rated highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and rated lowest by customers from the Accounting industry.
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Ranked BrainPOP Customer Service the Highest
Ranked BrainPOP Customer Service the Lowest
BrainPOP Customer Service Score by Gender
BrainPOP's Customer Service score was rated 4.1 by both Female and Male customers on Comparably.
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Male
4.1/5
Female
4.1/5
BrainPOP Customer Service Score by Ethnicity
BrainPOP's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of BrainPOP.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
African American/Black 4.2 | African American/Black | 4.2 |
BrainPOP Customer Service Score by Age
BrainPOP's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.6 | 18-25 | 4.6 |
26-30 4.7 | 26-30 | 4.7 |
BrainPOP Customer Service Score by Usage
BrainPOP's Customer Service score was rated the highest by customers who have used BrainPOP's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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BrainPOP Customer Service Score by Industry
BrainPOP's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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BrainPOP Customer Service vs. Competitors
Compared to its competitors, BrainPOP's Customer Service score is rated right above Newsela.
| COMPANY | Customer Service Score | |
|---|---|---|
| BrainPOP | 4.2/5 |
| Newsela | 4.1/5 |
| Amplify | 3.6/5 |
| Carnegie Learning | 2.5/5 |
| IXL Learning | 1.8/5 |
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BrainPOP as an Employer
4.2/5
BrainPOP has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
BrainPOP scored a 57 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of BrainPOP would recommend the brand to a friend. ENPS measures how likely BrainPOP employees would recommend working at BrainPOP to a friend.
Net Promoter Score
57
NPS Score
| 70% | Promoters |
|---|---|
| 17% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
32
eNPS Score
| 59% | Promoters |
|---|---|
| 14% | Passive |
| 27% | Detractors |
