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When i first started i loved it, it was more about customer experience, building rapport, and helping as much as possible, over the last couple years it has moved more towards pushing numbers and stats and less and less cx based. When changes are made are executed poorly cause issues systemwide
What makes you most happy at work?
Money and working from home
What does the leadership team need to get better at?
Rolling out changes and communication
Why do you feel undervalued and what would make you feel better about your compensation?
We're expecting to do more and more and when other departments are disbanding the work load goes to another department thats already struggling, so they are expected to do more with no change in pay
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