25
eNPS Score
Q&A With Capital One Employees
Capital One is more than just a bank, and way more than just a job. Our goal of bringing ingenuity, simplicity, and humanity to banking has become an essential part of our associates’ day-to-day work. We bring together smart, curious people who thrive on collaboration to become powerful teams. If that sounds like you, read on and get your career started with us!
How employees describe working at Capital One
A welcoming environment with good colleagues.
Review from Product Dept
The people I deal with keep their word
Customer service. Both your customer service representative and her supervisor could not give me an answer to my inquiries.
Look at services from customer standpoint
Follow-up on customer requests. Have spoken with Cust Svce on 4 occasions over the past 4 months. Each time I was promised the information I requested within 4 weeks. Never happened. The last time I called the rep also promised a call back to provide progress. Still waiting.
What it's like to work at Capital One
- Capital One employees generally work 8.6 hrs a day
- Employees at Capital One report the work pace is comfortably fast
- On a typical day, employees at Capital One have 2 meetings
- 82% of Capital One employees look forward to interacting with their team every day
- Capital One employees most often take 20-30 paid vacation and sick days each year
- 75% of Capital One employees report they are happy with their work life balance
- Capital One employees typically get valuable feedback on how to improve at work Once a month
- 82% of Capital One employees call their work environment positive
Q&A With Capital One Employees
IDX: 25 TOT: 100
What is the best advice you could give someone during their first month at Capital One?
Learn the culture and your leadership
Schedule as many meet and greets as you can with key stakeholders, staff, peers, and others.
What's the work from home policy like at Capital One?
Depends one your manager... most of who may say they value the program... but when it comes time ... “out of sight, out of mind.”
It’s between the associate and the associate’s manager. It is generally flexible, but does not typically allow full time remote work.
How innovative is Capital One?
Rather innovative at the expense of their employees.
The company as a whole is on the cutting edge of big data analytics. They also support involvement and use of open source software. However, how innovative your work is depends on your team and your manager. There is no single Capital One culture. More or less Directors and Sr Managers define the culture for the team under them. If you land with a team that is risk averse, you might have lot of constraints on you. Also, it depends on your Product Owner. Some teams have very hands off Pod. Some teams have micromanaging Pod. Some POs are very forward looking. Some aren't. You do not have any control over who your manager is, too. There is frequent reorgs happening at the middle management level. This means that one year you may have lit of freedom to innovate, and the next year, you may be stuck in politics.
What's the best part of your job at Capital One?
Free snacks.
team work
How would you describe your overall experience interviewing at Capital One?
Initial HR phone conversation, then a technical phone discussion and finally an in-person "Power Day". It involves a behavioral plus a couple more technical interviews.
Pretty intense if you’re not prepared. Back to back for hours so snack and go to the bathroom when you can in between.
How's the work pace at Capital One?
SLOW
VERY fast paced, often changing hour-to-hour
What was the most difficult question that was asked during your interview at Capital One?
No difficult questions. They’re for the most part pretty straightforward. Case studies could be considered difficult but you’re not being judged on speed, right or wrong — but rather your approach, and how you would solve for the business problem step by step.
none, really. They were standard
How's the leadership on the IT team at Capital One?
There are hundreds of leaders in IT. I have found the majority to be excellent. Smart. Driven. Supportive. No one is a pushover or dumb.
Richmond and McLean are great. Chicago? Just say no.
How difficult is it to maintain a social life while in your job at Capital One?
not really
No important to me
How much diversity is there among employees at Capital One?
A LOT. It's flipped and Caucasian is the minority
Differs across LOBs retail bank and commercial have a big diversity problem and do not promote women
What unique perks and benefits does Capital One provide?
Flexibility in work schedule, IF approved, lots of happy hours, TOO much swag and tshirts!
Time off, good maternity leave and 401k matching
What's the interview process like at Capital One?
For the Data Analyst roles, it's a 4-step process. First you get a screening call with a recruiter, fairly simple and straightforward. Then you get a couple of basic online coding tasks; these are also simple and are not very challenging. Then you get a take-home challenge, this is where you can show off your data skills to the recruiters. You have to solve a business problem, and they allow you to use any type of open-source technology. Finally, if they liked your job, you go to a day-long onsite interview process where you'll meet up to 5 interviewers. These are case, behavioral, and technical interviews. For the case ones, you can prepare fairly good with online materials. For the behavioral, just make sure to prepare some typical questions so that they don´t surprise you, but honestly just keep the conversation going. For the technical, be sure to review what you did on you take-home assignment. And that's it!
Tough
What do people at Capital One think about the CEO? What do they do well and what can they improve?
I think most people really like Rich. Most are great people. I think that as a company, they should probably just work on having better onboarding materials for new hires.
People on the west coast don't think senior leadership cares one bit about them.
What kind of people does Capital One like to hire?
Recent graduates from well-known schools
How can I get hired at Capital One as a recent grad?
Networking with a current CapOne employee.
How flexible is your work schedule at Capital One?
Not at all flexible.
What's the internship program like at Capital One?
It’s great.... again at the expense of employees.
How does Capital One handle HR issues?
They use HR like Legal and either fire you and/or HR if they are at all in threat.
What does the ideal candidate in the Marketing department look like at Capital One?
Depends on the role and level. Strong business acumen and analytics skills, strategic mindset, curiosity and passion to learn are all ideal traits. Stellar communications and experience working in complex, matrices organizations is a must. Being a strong/above average performer here is really just average/below average.
What interview questions does Capital One ask?
Nothing too difficult
How challenged are you at Capital One?
Not very much.
What questions do they ask during the interview process at Capital One?
Lots of behavioral questions and case studies that demonstrates your thought process and how you acted in various situations, dealing with different people, projects, or challenges.
What's the pay like for Marketing roles at Capital One?
Varies widely. Especially with bonus potential factored in. Negotiate as much as you’re worth before you accept any offer.
How secure do you feel at your job at Capital One?
I left and am not going back
How's the feedback proccess at Capital One?
awful. Executive management are the only people supported. It doesn't matter how long you've been with a company, a new Executive can come in and destroy your career with lies.
Curious about what work's like at Capital One?
Anonymously Ask Capital One Employees Any Question
Should I work at Capital One?
48% of Capital One employees would encourage their friends to become coworkers, whereas 29% are neutral and 23% would not recommend working at Capital One to their friends.
| 48% | Promoters |
|---|---|
| 29% | Passive |
| 23% | Detractors |
Working at Capital One's competitors
Recently Asked Questions about working at Capital One
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