ClassPass FAQs

Weve introduced a 6-month commitment plan in select cities to help new members find and stick to a routine they love.

With our 6-month commitment plan, members receive a promotional discount (varying by location) every month. After the 6-month commitment is over, members renew onto the standard membership.

While on the commitment plan, no changes or cancellations can be made without incurring an early termination fee.

If you have any questions, feel free to contact us here.

How do I add my studio to ClassPass?

To add your studio to ClassPass, visit our partner website. From there, youll be able to learn more about partnering with ClassPass. If youre ready to add your studio, click Get started in the upper right-hand corner.

This will take you to a sign-up form. Once you complete the form, a member of our Partnership Development team will be in touch to get you set-up on ClassPass.

We look forward to working with you!

ClassPass is a monthly subscription membership, so it will automatically renew on the same day each month. If you sign up with a trial, your monthly cycle date is determined by the first day of your first full month of membership.Your membership begins immediately on the day you sign up, so you can start going to class!

You're able to cancel your membership or switch it to the Lite plan at any time. Any membership change you request will be applied to your upcoming cycle. You can change your membership plan by going to your Account Settings.

Please note: if youre on our6-month commitment planin select cities, no cancellations can be made during the commitment period without incurring an early termination fee of $100. If you have any questions about this, feel free to contact us here.

Still need help? Get in touch with us.

There is no fee to cancel your ClassPass membership. We may charge a USD79 reactivation fee if you choose to reactivate your previously cancelled membership.If you need a break from ClassPass butdon'twant to cancel your membership, you might consider our Lite option !

Please note: if youre on our6-month commitment planin select cities, no cancellations can be made during the commitment period without incurring an early termination fee of $100. If you have any questions about this, feel free to contact us here.

Switching your membership to our Lite plan is a great option if you're recovering from an injuryor traveling to a city without ClassPass. Just like our other plans, you'll be charged monthly and receive a certain number of credits each month - both of which vary by city.

On the website:

Navigate to your Account Settings.

Click the 'Cancel my membership or take a break' link.

Click 'Switch to ClassPassLite.'

On the iOS app:

Tap 'Profile' at the bottom of the screen.

Tap the gear/settings icon in the upper left corner.

Under 'Membership' select 'Manage my plan.'

Tap 'Cancel my membership or take a break.'

Tap'Switch to ClassPassLite.'

On the Android app:

Tap the menu button in the upper left corner.

Tap Settings.

Under 'Membership' select 'Manage my plan.'

Tap 'Cancel your membership or take a break?'

Tap 'I'd rather cancel or take a break.'

Tap'Switch to ClassPassLite.'

You can stay on the Lite plan for as many cycles as you'd like and there is no fee to return to a higher credit membership option. Any classes taken while on the Lite plan are still subject to our class cancellation policy.

You can only switch to the Lite plan for your upcoming cycle - we're not able to accommodate retroactive plan changes once your cycle begins. Membership changes must be submittedprior to your next cycle renewal in order to take effect for that cycle.

Please note: if youre on our6-month commitment planin select cities, no membership adjustments can be made during the commitment period without incurring an early termination fee of $100. As a friendly reminder, up to 10 unused credits will automatically rollover each month.

Thanks for giving us a try and glad to hear you're interested in joining ClassPass!

If youre currently on a trial membership, here are some helpful things to know:

We're not able to delay start dates, so the day that you sign-up for your trial is also the first day of your trial. If you aren't ready to try ClassPass just yet, we recommend waiting to sign-up.

Find out more about keeping track of your cycle date here.

Our class cancellation policy applies to all reservations made during your trial.

The number of credits needed to book a class may change based on a number of factors.

Your trial will automatically renew onto a regular priced membership once the promotional period ends, so you can keep working out seamlessly.

The plan you will automatically renew to is stated when you sign up for your trial.

To change your membership plan for your next cycle, navigate to your Membership Settings. Be sure to make any changes in advance of your cycle renewal.

Once your trial ends, your credit count and studio visits will reset.

Dont want to keep your ClassPass membership? You can contact us at any time to cancel.

Please note: if you choose to renew after your trial onto our6-month commitment planin select cities, no membership adjustments can be made during the commitment period without incurring an early termination fee of $100. If you would rather not renew onto a commitment plan after your trial, you can change your upcoming membership plan via your Membership Settings.

Still need help? Get in touch with us!

We sure do! Instead of giving your employeesthe option to join one gym, give them the option to try 25,000 around the world. Meet ClassPass, the fitness membership thats changing how people work out.Whether you have five employees or 5,000, we partner with companies of all stages and sizes.

For employees:

Seamless booking-One login, thousands of studios/gyms

Curated classes-Carefully reviewed classes for everyone

Videos on demand-Workouts from home or on-the-go

Peer motivation-Book classes with co-workers & friends

Goals and achievements-Celebrate the wins & milestones

For employers:

Customized marketing-Promotional tech, emails & more

Unique events-Support for kick-offs/employee challenges

Data reporting-Monthly reports on employee usage data

Dedicated account team-Personalized account support

Gossip-worthy perks- Stand apart from other companies

For more information, check out the ClassPass Corporate website !Still need help? Get in touch with us.

You can cancel your ClassPass trial or membership at any time. You must request to cancel before your next billing cycle begins in order to avoid automatically renewing your membership and payment the following month.Please note that cancellation is only effectiveonce you receive a cancellation confirmation email from our Customer Experience team.

To cancel on the website:

Navigate to your Account Settings.

Click the 'Cancel my membership or take a break' link.

Follow the prompts to confirm your cancellation request.

To cancel on the iOS app:

Tap 'Profile' on the bottom left of your screen.

Tap 'Manage your membership'.

Tap 'Manage your plan'.

Scroll to the bottom and tap 'cancel your membership or take a break.'

Follow the prompts to confirm your cancellation request.

To cancel on the Android app:

Tap on the three bars on the upper left hand corner.

Tap 'Profile' on the left side bar.

Tap 'Manage your membership'.

Tap 'Manage your plan'.

Tap 'Cancel your membership or take a break.'

Follow the prompts to confirm your cancellation request.

If you are unable to cancel your account due to a technical error, please reach out to us here.Our team will respond to your inquiry to help you cancel.

Please note that if you do cancel your membership, there may be a reactivation fee if you decide to reactivate later. You can avoid that reactivation fee by putting your account on the Lite plan - learn more about that here.

If youre on our 6-month commitment plan in select cities, no cancellations can be made during the commitment period without incurring an early termination fee of $100. If you have any questions about this, feel free to contact us here.

If you are unable to attend a reservation you booked, please keep our cancellation policy in mind:

Late cancellation fee:If you cancel a reservation within 12 hours of the start time (or longer where noted in the booking process), you will be charged a fee.

Note: Flywheel/Flybarre classes need to be canceled by 5 pm the night before the class to avoid late cancellation fee.

Missed class fee: If you miss a reservation without canceling, you will be charged a fee.

The fee will appear in your bank statement 7 days after your reservation. Late cancellation and missed reservation fees are based on the location of the studio.

Studio Location

Late Cancellation Fee

Missed Class Fee

Australia

A$ 15

A$ 20

Austria

8

14

Belgium

8

14

Brazil

R$ 29

R$ 39

Canada

C$ 15

C$ 20

Denmark

kr50.00

kr80.00

Finland

8

14

France

8

14

Germany

8

14

Hong Kong

HK$120

HK$160

India

150

200

Indonesia

Rp 37,000

Rp 50,000

Ireland

8

14

Malaysia

RM 30

RM 35

Netherlands

8

14

New Zealand

NZ$ 15

NZ$ 20

Norway

kr75.00

kr130.00

Philippines

300

400

Portugal

8

14

Singapore

S$18

S$23

Spain

8

14

Sweden

SEK 80

SEK 140

Switzerland

10

15

Thailand

300

350

United Arab Emirates

60.

70.

United Kingdom

12

15

United States

US$ 15

US$ 20

Whether you late cancel or miss a reservation, the reservation will not count as one of your studio visits and the credits used for the reservation will be returned automatically.

Our cancellation policyhelps us maintain strong relationships with our studio partners. For many of our studios, filling each spot is critical not only for their business but for guaranteeing you have a high-quality experience every time you attend.

Still need help? Get in touch with us.

Credits are what you use to book classes through ClassPass. In certain cities, you can also use your credits to book gym time and wellness appointments. Depending on your membership plan, you get a certain number of credits each month. You choose how to use your credits each cycle. Classes have different credit rates, which are dynamically priced based on a number of factors.

If youre running low on credits, you can alwaysadd more - learn how here. We will rollover up to 10 unused credits into your next month if youcan'tuse them all. Learn more about our rollover policy here.

Still need help? Get in touch with us.

ClassPass is in cities all across the globe, and you can use your ClassPass membership to take classes in any of them!You can see a list of studios available in each city by clicking here and selecting the "Explore studios" tab on the top menu bar. You can search by activity and location. (Make sure you are not logged into a ClassPass account as you will be redirected otherwise.).

Just note, your studio visits still apply, even across different locations and cities.

Still need help? Get in touch with us.

You can go to most studios on ClassPass as often as you want each month*. After you attend a studio 3 times in a membership cycle, you may see the credit rate increase. In this case, youll see a message explaining this (more information here ).

Need more credits? You can always purchase more as needed - learn how here.

*Different rules and restrictions may apply if you are on a promotion.

Still need help? Get in touch with us.

ClassPass is a monthly fitness membership that provides you with access to thousands of different studios, gyms, and wellness offerings across ClassPass cities worldwide*.

The cost of our membership plans vary by location and credit amount. The number of classes you can take each cycle depends on your membership plan, and you choose how to use your credits. You can book classes ranging from yoga to barre to cycling to martial arts the options are endless!

Ready to get started? View the membership plans in your city here.

*Different rules and restrictions may apply if you are on a promotion.

Still need help? Get in touch with us.

Were so excited to have you join our community! Here are some articles to help answer common questions and get you started with your ClassPass membership:

Your membership

How do I switch my plan?

How many times can I visit a studio each cycle?

Can I use ClassPass while traveling?

Can I refer friends to ClassPass?

Reserving and canceling classes

How do I reserve a class?

What is the class cancellation policy?

How far in advance can I reserve classes?

Do my unused credits roll over from cycle to cycle?

How many classes can I take each cycle?

Billing

Does the membership auto-renew?

How do I update my credit card information?

Still need help? Get in touch with us.

To see a list of studios that ClassPass partners with*:

Make sure you're not logged into a ClassPass account (you'll be redirected otherwise)

Go to the ClassPass homepage

Click on "Explore Studios" at the top of the screen

Search by map view, list view, zip code, or activity!

If you don't see a studio you were looking for, please submit a studio partnership request here !

*Different rules and restrictions may apply if you are on a promotion.

Still need help? Get in touch with us.

We'd love to hear from you! To get in touch with us, you can submit a request here.

We do not offer phone support at this time.

We're always working to add more studios to ClassPass and love to hear from our users about their favorite spots! Feel free to submit any recommendations here, and definitely keep an eye on our blog and emails for updates regarding new studios on ClassPass!

Still need help? Get in touch with us.

ClassPass is always on the move and we're actively expanding to more cities and studios. Nominate your city here and keep an eye on our blog and social mediapages for updates on new city launches so you can be the first to start sweating with us in your city

We look forward to welcoming you to the ClassPass community!

Still need help? Get in touch with us.

Get in touch with us.

Still need help?

Unfortunately, no. All credit purchases are non-refundable. This includes top-up credits, add-on packs and monthly subscriptions.

Still need help? Get in touch with us.

If there is inclement weather in your city, we recommend contacting the studio directly to see if they are still holding class. If the studio is open but you are unable to attend, be sure to cancel your reservation keeping our class cancellation policy in mind. If the studio is closed due to weather and the class still appears on your ClassPass account, please reach out to us and wed be happy to assist.Still need help? Get in touch with us.

We understand mistakes happen and we've implemented a two-step booking process to ensure our members are able to review all reservation details a second time before they officially book a class. If the class reservation occurs within 12 hours, then it is subject to the our class cancellation policy.

Still need help? Get in touch with us.

Uh oh! Something happened and unfortunately your class is no longer taking place.

If you have push notifications enabled on your phone, youll receive a notification alerting you as soon as ClassPass is made aware of this scheduling change.

Youll also receive an email letting you know the class has been cancelled, so be sure to check your email before heading out the door!

To enable push notifications, simply go to your phones settings Notifications ClassPass and enable.

Classes that are cancelled automatically return the class credit to your account and ClassPass ensures that you were not charged any fees. If you have any questions about your reservation, you can always contact us here !

Congratulations on your move! We hope everything went well!

Please reach out to let us know your new home city, and we'll adjust it for your next cycle.

In the meantime, you can use our travel feature tochange your city and stilltake class in your new area!

On the website:

Go to the search page.

Search by city, neighborhood, or zip code to find studios nearby.

On the app:

Tap the Find a class tab on the bottom of the screen.

In the 'Near' search box, you can search by current location, city, neighborhood, or zip code to find classes nearby.

Note: If you've moved to an area with a different currency, we'll need to create a new billing profile for you in our system. No to worry - it's a quick and easy process! Just reach out to us.

Still need help? Get in touch with us.

Yes! Your ClassPass membership allows you to easily take class in any of our cities all over the globe.

On the website:

Go to the search page.

Search by city, neighborhood, or zip code to find studios nearby.

On the app:

Tap the Find a class tab on the bottom of the screen.

In the 'Near' search box, you can search by current location, city, neighborhood, or zip code to find classes nearby.

Every class has a different credit value, and in some cities, those credit values may be more or less than what you see in your home city. After all, every city is unique!

Still need help? Get in touch with us.

ClassPass Live, an interactive online workout membership, has been discontinued and is no longer available for subscription.

Archived ClassPass Live videos are still available to access on-demand for all ClassPass subscribers in the United States, and for all former ClassPass Live subscribers.

To participate in an on-demand class interactively and view realtime heart rate, youll need your Chromecast and Wahoo TICKR heart rate monitor. Please note that this feature is only available on the website, not our mobile apps.

Still need help? Get in touch with us.

While we have many ClassPass spots available with our studio partners, we don't always have ClassPass spots in every class, or spots can sell out quickly in popular classes.

We've worked with our studio partners to secure new inventory in these classes, which we call premium spots. Instead of seeing classes as sold out or unavailable, we now have them listed on ClassPass at a higher credit rate.

You'll see premium classes in your account when ClassPass spots are no longer available, the class is not normally bookable through ClassPass, or you've visited the studios multiple times this month.

Get in touch with us.

Not interested in booking these additional spots? Dont sweat it! Use the credit filter to search for classes within your preferred credit range.

Still need help?

Go is an audio experience designed to enhance your workout through guided instruction and music. This way, you can enjoy a workout class while staying immersed in your physical surroundings. If youre looking for video-based workouts, check out our on-demand video library here !

As a member of ClassPass, your Go membership is free. Just be sure to log in to the Go app using the same log in that is associated with your ClassPass account.

If you do not have a ClassPass account, you can still use the Go by purchasing the app directly. If you later choose to join ClassPass, you can cancel your existing Go account, and instead use your free Go account that comes with your ClassPass membership.

Download the app here.

Yes! We want you to have the best experience possible in your ClassPass classes, which is whywe've implemented class ratings.

After you take aclass, the next time you log in to ClassPass, youll see a pop-up that asks you to rate the class and leave a comment.

You might also see a list of suggested words that you can choose from to describe the class.

i.e. Was it good for beginners? Did the studio have a zen or posh vibe?

Onceyou'verated a class, youll be able to get back to booking other classes.

We love your class ratingstheyre the best way for us to help you find classes youre interested in. They also provide us with valuable feedback we can deliver to our studio partners so they can make their classes even better.

Still need help? Get in touch with us.

If you have a ClassPass subscription, please use your same log in information to use the Go app for free. If you do not have a ClassPass subscription, by signing up for the yearly subscription you have a 2 week free trial. If you sign up for the monthly subscription, there is no free trial.

You can download here and give it a go!

Yes! Going to class is more fun with friends, and there are a few ways to invite them along!

On the website:you can go to your upcoming classes in the menu bar and select "Bring a friend" next to a reservation. Get in touch with us.

On the app:a pop-up window will appear after booking class or you can go to your upcoming classes page and invite your friends from there.

If your friend is new to ClassPass, they will need to create an account in order to book theclass with you. Not only does your unique link let them sign up for class with you, it also gives them a free trial.After theyve created an account, they can book the class you shared by using credits from their free trial.

A few important things to note: this promotion can't be combined with other promotions (such as our referral program ) and your friend's free trial willautomatically renew onto a monthly plan, unless they decide to cancel. If your friend is already a ClassPass member and you want to take classes together, you can still use the Invite Friends link to let your friend know about class! They will need to book the class by using the credits in their account.This feature is only available on the iOS app and website, but Android will be coming soon!

Still need help?

While we definitely understand that life happens, for the safety of other students, many of our studios are not able to admit peoplewho arrive late to class.

Most studios encourage you to arrive well before class begins, often 10-15 minutes in advance. Information regarding a studio's arrival policy will be included in your class reminder email, so be sure to take note when prepping for class!

If you're ever concerned about making it to class, please reach out to ClassPass directly, as opposed to the studio. Get in touch with us here.

Yes! Go is also available in the UK, Canada, and Australia.

We are not able to transfer your reservation from one class to another, even if it's at the same studio.

In order to switch your reservation, you will first need to cancel your original reservation and then book the class that you plan to attend on ClassPass.

Reminders:

If you cancel your original class within the late cancellation window, you'll incur a fee.

All changes should be made directly through your ClassPass account, not through the studio.

Still need help? Get in touch with us.

We require that you rate each class you take with a star review, but comments in the text box are completely optional. If youdon'twant your feedback to be shared publicly, no sweat!

We really appreciate you providing feedback with your rating, which is so important and helpful for our studio partners :)

Still need help? Get in touch with us !

Yes! If you already have a ClassPass account, you can access your Go account for free. Please use the same login credentials for Go. Just download the Go app and youll see the option to login.

Yes! Use your fitness tracker while using Go to enhance your experience and track insightful data from your workout. Download the app here.

Yes, but you cannot use credits from your current cycle to do so. Any classes taken on or after your cycle date will use credits from your new cycle, regardless of when the class is booked.

For example, if your cycle renewal date is the 3rd of the month and you book a class for the 4th, that class will use credits from your new cycle even if you booked the class on the 1st.

Keep in mind that we will automatically roll over up to 10 unused credits into your next month if youcan'tuse them all. Learn more about our rollover policy here.

Still need help? Get in touch with us.

If you don't use all of your credits before your cycle ends, we will automatically roll over up to 10 unused credits to your next cycle. These credits will appear in your account within 24 hours of your cycle renewal date. We are unable to roll over more than 10 credits each month, and your credit rollover restarts each cycle so unused credit do not accumulate cycle to cycle. If you cancel your account, you are ineligible for roll over credits.

You can view your credits in your Account Settings.

Still need help? Get in touch with us.

Definitely! Here's how:

View any recent charges in your Account Settings on the ClassPass website.

Download and print your charge history on the Recent Charges tab.

Scroll to the bottom of the page and click on "Print this page."

Get in touch with us.

Still need help?

Reviews cannot currently be changed, but if you have concerns about your review being shared please reach out to us.

Still need help? Get in touch with us !

How does fitness tracking on ClassPass work?

Once you connect your ClassPass account with Apple's Health app on your iPhone, ClassPass will automatically sync available workout data after each each class you complete. You'll be able to view your average heart rate and active calorie burn for each of your completed workouts in your Past classes list.You can manage your connection with Apple Health through the ClassPass app by going to your Profile > Settings (the upper left gear icon) > scrolling to Connected apps & devices.Do I need an Apple Watch to have fitness data?

You can use any fitness tracker that is connected with Apple's Health app (including Apple Watch, Misfit, Garmin etc.) and creates a workout record in Health. Please note: fitness data will only be available if you create a workout entry that is synced with Apple's Health app.Who will be able to see my personal fitness data?

Just you! If you connect with Apple's Health app, only you will see this information in your Past classes summary - not any of your friends who might view your Past classes list.How can I sync my fitness data to my ClassPass account?

To connect your fitness data in Apples Health app with your ClassPass account:

Launch the ClassPass app

Go to Profile > Settings (the upper left gear icon) > scroll to Connected apps & Devices

Tap Connect. You will be prompted to provide access to Apples Health App.

Changes to these settings will automatically be applied to your ClassPass app account.How can I stop tracking my fitness data in my ClassPass account?

If youd like to remove ClassPasss access to your fitness data, you can adjust this via your ClassPass app settings:

Go to Profile > Settings (the upper left gear icon) > scrolling to Connected apps & Devices

Tap Disconnect to remove access.

Changes to these settings will be applied to your ClassPass account moving forward, and no additional fitness data will be synced to future workouts. Previously associated heart rate and calorie counts will remain available to you in your Past Classes.Still need help? Get in touch with us.

You can use Go anywhere you are, and anywhere you go. All you need is the app and some headphones, so you can take class at home, outdoors or at the gym!

Download here !

You can listen to Go on speakers instead of headphones, or you and your friend can simultaneously launch the same class with headphones on.

Download here !

We love when you tell your friends and family about ClassPass! When they sign up through your unique referral link, they'll get money off their first month of membership, and you'll get money off your next cycle too.

Click here to refer a friend

Only brand new ClassPass members are eligible to sign up with your the referral link. Currently active or previously active ClassPass members are ineligible. Your friendmust sign up directly with your referral link in order to receivecredit.

It's important to note that referral amounts automatically apply to membership charges and can't be combined with other promotions. Referrals do no apply to late cancellation or missed class fees or any type of add-on credit purchases.

On the website:You can find your unique referral link by clicking the banner at the top of your screen or the option in the menu bar.

Get in touch with us.

On the App:You can find your unique referral link on the Home page or the top right corner of your Profile page.

.

Note: Referral amounts vary by city, so the amount for your location may not match the amount pictured in the above screenshots.

Still need help?

Yes, you can. To remove someone as a friend:

Tap "Profile" on the bottom right of your app

Tap the "Friends" tab

Tap the name of the friend you would like to remove

Tap on the top right icon

Tap the Unfriend button

When you do this, your friend willnotbe notified. This is only available on the app.

You cannot reserve a specific bike or station through ClassPass.

Many studiosassignbikes or stations ahead of time and are unable to accommodate specific bike requests. You will receive your station reservation once you check in for the class.

For Flywheel classes, please note that you can switch your bike to any other available bikes through your Flywheel account before the class takes place or with their staff upon arrival.

Still need help? Get in touch with us.

No; you need to book in advance through ClassPass. If you attend class without a processed ClassPass reservation, you will need to pay the studio's drop in rate in order to participate.

With the mobile app, you can book on-the-go. For many studios, you can book up to 5 minutes before class starts!

Still need help? Get in touch with us.

Absolutely - working out with friends is such a blast! There are a couple of different ways to have your workout buddy join you in class.On the iOS app (sorry, Android users - coming soon!), use the 'spots available' filter when searching for a class to only see classes available that have enough spots for you and your friend(s).This feature doesnt let you book on behalf of your friend, so once you've successfully booked, your friend will need to book the class via their own account as well.

Please note that the number of spots available in a class can change throughout the day, as we have lots of members who love the same classes. Onceyou'vefound the class you want to take, we recommend that you and your friend(s) book the spot ASAP.Another way to book with your friend(s) is to invite them to class. On your Upcoming classes list, you'll notice a green 'Bring a friend' ('Invite friends' if you're on the app) button. Just click this link and scroll through your friends list to invite them to join you. Your friend will get a notification on their homepage with the option to join the class. Again, this will not reserve a spot on behalf of your friend, so they will still need to reserve a spot in this class in their own account.