-41
eNPS Score
Q&A With Clutter Employees
Clutter employees answer questions about what life is like behind the scenes at their company, including queries about culture, leadership, professional development, and compensation.
How employees describe working at Clutter
Pay for damages incurred by apparently untrained and wholly incompetent movers that the customer is then asked to come out of pocket to repair. Throw any remaining junk in the storage init when instructed repeatedly and cease billing.
Customer service. It is outsourced to a small town in India, where the employees are not empowered, and can barely be understood.
Everthing and anything you can imagine
Worst Experience Ever Worst CEO
Get customer service representatives in America. No one has time to deal with people reading from a script
What it's like to work at Clutter
- Clutter employees generally work 9.5 hrs a day
- Employees at Clutter report the work pace is extremely fast
- 71% of Clutter employees look forward to interacting with their team every day
- Clutter employees never get valuable feedback on how to improve at work
- 55% of Clutter employees call their work environment positive
Q&A With Clutter Employees
IDX: 0 TOT: 45
What does the leadership team at Clutter need to get better at?
Top Employee Response
They live in a reality distortion field, and will not back up their employee's one iota. This company's "greatness" is a farce.
We have very intelligent team members that lack any real type of leadership experience.
How helpful was your Operations team when you were first hired at Clutter?
NO support, CEO does not speak to anyone unless they are part of the executive team
How often do employees get raises at Clutter?
if you are lucky once every two years
What should I wear for an interview at Clutter?
Don't bother to interview with them, save yourself the time and energy of dealing with a sinking ship of a company. If you are in the SoCal area run do not walk away from them. Kofo Adafin the regional Manager has no clue what he is doing and upper leadership turns a blind eye to his lack of knowledge
Does Clutter drug test or do a background check?
background yes
How does Clutter measure success and growth in the Customer Support department?
KPIs, quality of calls, follow through with customers
What's the Customer Support team like at Clutter?
friendly, but everyone disliked their job and are miserable
How's the leadership on the Customer Support team at Clutter?
my direct manager is amazing
What is the PTO policy at Clutter?
accrued with time
What is the onboarding process like at Clutter and how long does it last?
one week of OB
What are company outings like at Clutter?
usually once quarterly, fun with coworkers
What is the dress code at Clutter?
super duper casual
Who did you meet with during your interview? And how long did it take to hear back from Clutter?
took one week to receive follow up
How flexible is your work schedule at Clutter?
very flexible usually
What skills do you need to be successful in the Customer Support department at Clutter?
emotional intelligence, empathy, active listening, excellent communication
What perk or benefit should Clutter have?
stocked fridge, meal delivery daily
What's the work from home policy like at Clutter?
only when there are on site issues with office
What do you wish you knew before starting at Clutter?
lack of promotional track
How are the career growth opportunities on the Customer Support team at Clutter?
Nearly non existant
How often do promotions happen at Clutter?
for the care department you are either promoting into operations or executive resolutions (to deal with more escalated customers) but the increase in salary is jokingly 50 cents.
What is the best advice you could give someone during their first month at Clutter?
Unless you're in tech, do not expect pay increases with time and performance
What kind of relocation or moving stipends does Clutter offer?
Non for the CX department
What is Clutter's policy towards pets in the workplace?
No pets
Why do you feel undervalued and what would make you feel better about your compensation at Clutter?
Compensation is low. Don't work hard and expect a raise, you won't get one.
Curious about what work's like at Clutter?
Anonymously Ask Clutter Employees Any Question
Should I work at Clutter?
24% of Clutter employees would encourage their friends to become coworkers, whereas 11% are neutral and 65% would not recommend working at Clutter to their friends.
| 24% | Promoters |
|---|---|
| 11% | Passive |
| 65% | Detractors |
