
Every day you walk into that place yet you can't say you have that feeling of job security. It'd be nice to one day know what it feels like.
metrics are flawed and impact our base pay. Make them based on things that are within our control.
Change the management and environment to be more of a team centered and customer caring environment
Listen to the employees and the customers. Scripts are not conversations. Employees and customers hate them.
Everyone needs to be accountable for what happens as in csrs/sales/supervisors/managers
Hate my manager, and his bosses
Can be a Stressful job
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