Concentrix Employee Reviews
Out of 10872 Concentrix employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Concentrix improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Concentrix compared to all other departments at the company. The Legal team offered the most constructive feedback, with 18% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
They need more empathy independent an more professionalism, Too much cronyism. If you are not the favorite even if you work hard you will not advance in the company. Unrealistic goals and lack of trust due to too much gossip, this create a problematic environment. The bonus system is not correct.
Review from Customer Success Dept · Posted 8 hours ago
Communication Empathy Teamwork Recognition More structure. More support.
Review from Customer Support Dept · Posted 2 days ago
Less manipulation and power trip
Review from Customer Support Dept · Posted 3 days ago
They should: bring back Concentrix culture before webhelp; listen to the employees when we fill out surveys; make people enjoy working here not only because we need a salary, which should accompany inflation, cost of living and raise the salary within the law, not stagnate it. etc
Review from Finance Dept · Posted 4 days ago
Accept us as humans, not as numbers or tools.
Review from Customer Support Dept · Posted 4 days ago
Why do you feel undervalued and what would make you feel better about your compensation?
When we get sick, our bonuses are taken away, even though they come from the guests and we earn them by providing good service. Compensation for agents is poor. A worker who feels valued and appreciated will always give more of themselves.
Review from Customer Support Dept · Posted 8 hours ago
the lack of transparency in how things are calculated
Review from Customer Success Dept · Posted 8 hours ago
The focus is on what does the client want and no care whatsoever how we reach the target, as long as we reach it, dead or alive.
Review from Customer Support Dept · Posted 2 days ago
I believe my wage did not raise accordingly and only to match the current minimal legal wage in the country.
Review from Customer Support Dept · Posted 3 days ago
Bring back get togethers and activities. Coffee for free. Raise the salaries. Better chairs and equipment. Accessible HR's, not an in between. WORK FROM HOME. We do not have the same benefits as before, instead of increasing these have disappeared. We feel like numbers instead of people.
Review from Finance Dept · Posted 4 days ago
What do your coworkers need to improve and how could you work together better?
Too much gossip and everything becomes a problem
Review from Customer Success Dept · Posted 8 hours ago
Strategic management to meet client goals and reduce penalties. Adhere to the true intent of TRIADs - actually conduct weekly coachings with TLs, ensure CA's are being administered especially for attendance.
Review from Operations Dept
We just don't interact much, so I can't say much about them, positive or negative.
Review from HR Dept
La igualdad en la repartici
Review from Marketing Dept
Proactively sharing and not being concerned about getting credit
Review from Customer Success Dept
What needs to change to make the company culture better?
Music on the hallways and common areas
Review from Customer Support Dept · Posted 3 days ago
better pay, bonus, incentives, meal allowance, yearly progression, yearly bonus
Review from Customer Support Dept · Posted 4 days ago
They call us game changers, but they don't really make us feel that way, and the previously mentioned compensation issues don't help. I can honestly say for myself that it affects my motivation and productivity, because I feel little reason to go above and beyond when even managers are underpaid.
Review from HR Dept
Faster decision, enable the right tools to work and deliver what other teams ask for
Review from Marketing Dept
Bureaucracy needs to go down, we are extremely slow in decision making
Review from Customer Success Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Concentrix yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
It is frustrating to arrive at a job where you are not valued and only face complaints. Nothing seems right in this company. They compare agents and praise newcomers when they fill in the tracker, but as soon as they see that their CSAT is not the best, they immediately stop admiring them.
Review from Customer Support Dept · Posted 8 hours ago
Connection with customers. Customers often no longer listen to us, or we no longer listen to the customers. Some topics related to business hours require additional training, as we often cannot solve the problems of business customers.
Review from Customer Support Dept · Posted 2 days ago
More empathy towards us. Stop blaming us and instead guide us on how we can achieve the goals together. Practical guidance, not just say: do better, but actually show me how
Review from Customer Support Dept · Posted 2 days ago
No answer! No answer! No answer! No answer! No answer!
Review from Customer Support Dept · Posted 3 days ago
Everything. Invest in your employees, remember we are people, not numbers to make the company rich nor slave labour.
Review from Finance Dept · Posted 4 days ago
What would you most like to see improved at your company?
More technical expertise in data, analytics, AI, ML & automation.