Concentrix Employee Reviews
Out of 11900 Concentrix employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping Concentrix improve their work culture.
What does the leadership team need to get better at?
The leadership team needs to get better at truly caring about the people who do the work; showing real, consistent care through actions, not just words, while strengthening communication, follow?
Review from Customer Support Dept
Making real time arrangement of resources by blackmailing. They blame it on the Client demands them expect us to be flexible with our role instead of hiring people for that department. Also Leadership team should give some time to groom the subordinates who are just moving into 9B from a 10.
Review from Product Dept
Pay your workers a living wage
Review from Operations Dept
Be more respectful, empathetic, and kind to your subordinates. Avoid subjecting them to public embarrassment. Lead by example, not through psychological abuse.
Review from Customer Success Dept
I´m not sure w
Review from Customer Support Dept
Why do you feel undervalued and what would make you feel better about your compensation?
It is one of the lowest paying Jobs I have been in despite the number of duties and responsibilities we have on a daily basis
Review from Customer Support Dept · Posted 5 days ago
Being paid based on actual skills, tenure, and added value. I do not believe in same salary for same level since, for example, there should be much more difference between a tenured, committed, performing agent and somebody not committed and/or not providing added value
Review from Customer Success Dept · Posted 10 days ago
I have not received a salary increase since I started working at Concentrix. The cost of living has increased, while my experience and development as a CNX employee have grown significantly. I consistently contribute in a meaningful way, not only to my team but also to the company as a whole.
Review from HR Dept · Posted a month ago
salary is way beyond my qualifications
Review from Marketing Dept · Posted a month ago
I feel undervalued because my compensation isn’t aligned with what similar roles earn elsewhere. A raise, along with benefits like a pension plan and
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
Need to improve consistency and time management
Review from Operations Dept
Communication skills and working as a team.
Review from Customer Support Dept
Enablement teams need to actually enable and not make things more difficult for operational teams
Review from Operations Dept
Not having favorites during different shifts. We are one and should work like one. There's lack of communication with morning vs evenings and I have addressed multiple times but nothing has happened. There is little to no coaching happening from a few on the team.
Review from Customer Support Dept
be less gossipy and reactive
Review from Operations Dept
What needs to change to make the company culture better?
Mandate wellness sessions for managers (CL 9 and above). Mid year conversations should be held fruitfully instead of on the go.
Review from Product Dept
the company needs to take a look on the schedules and the violation of the working days.
Review from Customer Support Dept
The recognition, appreciation, morals, inclusivity and to avoid favoritism.
Review from Customer Success Dept
employee well-being , transparent communication
Review from Customer Support Dept
Company culture can improve with more fairness and transparency in promotions. Leadership roles should go to skilled and deserving employees. Extra efforts like overtime and working 6 days should be properly compensated with OT or double pay to boost morale.
Review from HR Dept
What would you improve about your company's interview process?
There aren't any Interviews reviews of Concentrix yet.
Be the first to contribute a review.
What's going wrong and how can it be improved?
Leadership demands, sarcasm and comparisons made. Leadership team showing impatience most of the time.
Review from Product Dept
Work work work work work
Review from Operations Dept
Again I have given this organisation the best that i can, but feel that i am only remebered when there is a need for a photo op. But inclusivity and change i haven't seen it and we have the EE Plan stating the but no inquiry is made, and now after working so hard to get off the dialer, I'm back agai
Review from Customer Support Dept
the pay is so low that we can't afford to buy our needs
Review from Customer Support Dept
Less surveillance by technical devices. In recent years, this has increased stress for all workers without giving them any benefit.
Review from Operations Dept
What would you most like to see improved at your company?
More technical expertise in data, analytics, AI, ML & automation.