Constant Contact Employee Reviews
Out of 159 Constant Contact employee reviews, 65% were positive. The remaining 35% were constructive reviews with the goal of helping Constant Contact improve their work culture. The Sales team, with 67% positive reviews, reports the best experience at Constant Contact compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 55% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Listening to employee, software standards and practices, communication
Hire new managers who care about the employees
Appriciate and take care of your employees, instead of ridiculing them in all hands meetings. Be honest and have dignity. To have suprise layoffs for loyal emoloyees is dirty.
Showing people they care even a bit.
Everything. Start by listening to employeew
Why do you feel undervalued and what would make you feel better about your compensation?
Cheap skates never listen to anyone
Better salary and bonuses for everyone.
Merit increase last year was non-existent. I had a co-worker making 5k more per year than myself even though I had double the tenure.... same exact job.
I still pay hundreds out of pocket for benefits. Franm took away our rewards and recognition benefits but proceeded to tell the entire company on a call thar he paid higher bonuses fo senior managers and above.
Rather than celebrating my tenure, I was informed I've capped out on pay increases. Not one manager reached out to congratulate me on my 12th anniversary. The morale budget has also been removed. No more team lunches or impromptu small gifts.
What do your coworkers need to improve and how could you work together better?
There aren't any Team reviews of Constant Contact yet.
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What needs to change to make the company culture better?
New leadership, more remote work, stronger culture
Treat all teams fairly. Sales brings in the customers but the rest of us keep the customers. Acknowledge every team and human.
We need a CEO who believes in the future of Constant Contact and the team.
We need vision, transparency, and to stop working in silos.
Leadership needs to change and get their heads out of the sand.
Review from Engineering Dept
What would you improve about your company's interview process?
Hire for the problems you need to solve, not according to some general theory of what a good engineer is supposed to be.
What's going wrong and how can it be improved?
Leadership leadership leadership. NEW CEO
Customers are increasingly frustrated they cannot be understood by the agents who are not native English speaking. Customer support agents are forced to sell products that customers do not need.
Stop outsourcing to India and Dominican Republic. The customers are not being understood on their technical issues.
Outsourcing workers to other countries that don't have a decent grasp on speaking or writing English.
We rather outsource everything rather than buildinf quality employees
What would you most like to see improved at your company?
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