Consumers Energy is one of the nation's largest combination utilities, providing electric and natural gas service. read more
Underpaid, underappreciated, left out of bonuses, horrible union that doesnt care about call center, and micromanaged beyond reason.
What does the leadership team need to get better at?
Appreciating or at least respecting the call center.
What did you like most about the interview process?
Their creativity in lying and setting false expectations.
What are some of the best things about your team?
We all hate this company with an equal passion.
What's going wrong and how can it be improved?
Call center is not paid enough to actually care about customers.
Why do you feel undervalued and what would make you feel better about your compensation?
We are paid far below national average for utility customer support. They admit to this in our contract negotiations, and are against any efforts to get us anywhere near the average.
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