Consumers Energy Employee Reviews
Out of 43 Consumers Energy employee reviews, 45% were positive. The remaining 55% were constructive reviews with the goal of helping Consumers Energy improve their work culture.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Pretty opens out change and wanting to improve the workplace
need better communication on all levels
What does the leadership team need to get better at?
Stop hiring family and cronies.
Appreciating or at least respecting the call center.
communication among all employees is much needed
What is the best part about your compensation package?
time and a half and OT time for work over 40 and 50 hours/week respectively.
Pay, benefits, room for growth
they match into our 401k
Why do you feel undervalued and what would make you feel better about your compensation?
They don't do what they said they would do and they change rules after the fact. There is no teamwork among the managers and the employees doing the work. They expect a dedicated loyal employee but management has no respect or loyalty to the employee.
We are paid far below national average for utility customer support. They admit to this in our contract negotiations, and are against any efforts to get us anywhere near the average.
What are some of the best things about your team?
We all hate this company with an equal passion.
What do your coworkers need to improve and how could you work together better?
The coworkers are among the most talented, smartest employees out there. It is management that chooses not to listen that stifles the growth and development of the company.
Better comunication througout companyis needed
need to concentrate on your own work and stop worrying about others
What is most positive about the culture and environment at your company?
Time off for family is generally never questioned and even supported.
Happy workplace for me to go
they seem to care about our safety
What needs to change to make the company culture better?
Listening and accountablility of managers.
What did you like most about the interview process?
There were several people at the interview.
Direct and concise. Not too intense but fairly serious
Their creativity in lying and setting false expectations.
What would you improve about your company's interview process?
the questions asked by a panel of 3 to 4 people are standard and does not give you a change for dialoge. standard ask a question and answer that specific quetsion.
Check actual qualifications of contractors better
They need to understand a pedigree is a piece of paper like any other.
What's going wrong and how can it be improved?
Managers unwilling to Listen to employees.
Call center is not paid enough to actually care about customers.
What do you like best about your company?
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What would you most like to see improved at your company?
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