Customer Contact Services is a provider of call center, answering service solutions. read more
Customer Contact Services Company Culture
Customer Contact Services Culture
This score is derived from employee ratings & reviews2.6/5
Customer Contact Services' Overall Culture is rated D
Top Rated Culture Dimensions
Manager
BExecutive Team
C-Leadership
C-eNPS
C-Work Culture
C-Customer Contact Services CEO
Bottom 15%Bottom 15% of Similar Size Companies on Comparably
Erik O' Borsky
56 /100
See More
Diversity at Customer Contact Services
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterWomen at Customer Contact Services
N/A
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCustomer Contact Services eNPS
Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"Bottom 35%Bottom 35% of Similar Size Companies on Comparably
Recommend to a Friend?
-20
Customer Contact Services employees are -20% more likely to recommend Customer Contact Services as a great place to work
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
Working at Customer Contact Services
Working at Customer Contact Services is rated below average by 7 employees, across various culture dimensions. Customer Contact Services employees rate Manager highest among all categories, and think that Compensation and Perks And Benefits have the most room for improvement, putting Customer Contact Services’s culture in the Bottom 20% compared to similar sized companies on Comparably and in the Bottom 20% compared to other companies in Minneapolis. See below in detail how working at Customer Contact Services was rated by employees.
Overall Company Culture at Customer Contact Services
D
Overall Company Culture at Customer Contact Services is rated D
Last updated a month ago
Bottom
20%
Customer Contact Services ranks in the Bottom 20% of other companies on Comparably with 51-200 Employees for Overall Company Culture Score
Share Your Opinion
Anonymously Rate Your Experience & Make Work BetterCustomer Contact Services Employee Reviews
Out of 8 Customer Contact Services employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping Customer Contact Services improve their work culture.
| Positive Reviews | 71% |
|---|---|
| Constructive Feedback | 29% |
Positive Reviews From Customer Contact Services Employees
- What did you like most about the interview process?It was a very comfortable and inviting environment.
- What is most positive about the culture and environment at your company?Team work and communication. Quick advancement.
- What are some of the best things about your team?My team is always willing and ready to learn new things. My team is the best at helping each other.
Constructive Feedback From Customer Contact Services Employees
- Why do you feel undervalued and what would make you feel better about your compensation?I feel undervalued by my pay. I would feel more valued with better pay for work done and showed better recognition within the company.
- What do your coworkers need to improve and how could you work together better?no need to improve , we work great together as a team
Customer Contact Services Company Information
Customer Contact Services Company Overview
Customer Contact Services is a provider of call center, answering service solutions.
Customer Contact Services Mission, Vision & Values
Customer Contact Services Mission & Values
our commitment to delivering outstanding customer service each and every time we engage a client on your behalf will never waver.
| Headquarter | 7525 Mitchell Road, Suite 315 Eden Prairie, MN United States of America |
|---|---|
| Website | www.yourccsteam.com |
| Founding Date | 1972 |
| Tel | 888-832-5397 |
Customer Contact Services Employees
7 employees at Customer Contact Services have reviewed Customer Contact Services across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was a month ago.
Overall, the 7 Customer Contact Services employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Customer Contact Services are mostly dissatisfied with their total compensation at Customer Contact Services, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Customer Contact Services are generally satisfied with their team. 7 Participants grade the quality of their coworkers a D+. Less than half believe the meetings at Customer Contact Services are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Customer Contact Services believe the environment at Customer Contact Services is positive. Most Participants believe the pace of work at Customer Contact Services is comfortably fast. About 75% of the employees at Customer Contact Services work 8 hours or less.
Overall, the employees at Customer Contact Services are not very happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.
Joining Customer Contact Services - Employee Onboarding
The prevailing opinion from employees about joining Customer Contact Services is that the company was somewhat prepared on their first day. Customer Contact Services employees concluded that their overall onboarding experience was negative. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
Customer Contact Services KPIs and OKRs
At this moment no Customer Contact Services employees have provided insight into whether or not they clearly understand Customer Contact Services' KPIs and OKRs.
Are your company's goals clear, and are you invested in them?
Are the KPIs/OKRs for your department clear?
Customer Contact Services Salaries
How much does Customer Contact Services pay?
How much do people at Customer Contact Services get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Customer Contact Services is $99,259, or $47 per hour, while the estimated median salary is $168,020, or $80 per hour.
At Customer Contact Services, the highest paid job is a Director of Engineering at $168,020 annually and the lowest is a CS Rep at $42,073 annually. Average Customer Contact Services salaries by department include: IT at $96,367, Business Development at $94,980, Design at $85,220, and Finance at $72,134. Half of Customer Contact Services salaries are above $168,020.
6 employees at Customer Contact Services rank their Compensation in the Bottom 10% of similar sized companies in the US (based on 22 ratings) while 6 employees at Customer Contact Services rank their Perks And Benefits in the Bottom 10% of similar sized companies in the US (based on 7 ratings).
Last updated a month ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $84k | $84k | 1st Percentile |
17th Percentile $116k | $116k | 17th Percentile |
33rd Percentile $161k | $161k | 33rd Percentile |
50th Percentile $180k | $180k | 50th Percentile |
67th Percentile $203k | $203k | 67th Percentile |
83rd Percentile $226k | $226k | 83rd Percentile |
100th Percentile $229k | $229k | 100th Percentile |
$99,259*
Average Compensation
$168,020*
Median Compensation
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Customer Contact Services Salaries by Department
Diversity & Inclusion at Customer Contact Services
The Diversity score provides insights into how diverse employees feel and rate their work experience at Customer Contact Services across various culture dimensions.
Ranked Culture the Highest
Ranked Culture the Lowest
Customer Contact Services PTO
Customer Contact Services' PTO and Vacation policy typically gives unlimited days off a year.
Other than healthcare, which of the following benefits is most important to you?
Does your boss expect you to work when you're on vacation?
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?
Customer Contact Services Careers
Customer Contact Services Jobs
No Recent Jobs found for Customer Contact Services on Comparably
Mark that you are interested and we will alert you when there are new positions available listed on Comparably
Let Customer Contact Services Know You Want To Work There
Frequently Asked Questions regarding Customer Contact Services
What is Customer Contact Services address?
Customer Contact Services location is at 7525 Mitchell Road, Suite 315
Who is the CEO of Customer Contact Services?
Customer Contact Services CEO is Erik O' Borsky, their score by employees is 56
What is Customer Contact Services eNPS?
The eNPS for Customer Contact Services is -20
What is the salary for Customer Service Manager in Customer Contact Services?
Customer Service Manager average salary in the US is 71k
What are the salaries in the Product in Customer Contact Services?
The average salaries for Product in Customer Contact Services is 145k
×