DecisionOne – stop taking contracts that can't be reasonably fulfilled, and then blaming techs for not being able to drive 400 miles in 3 hours.

DecisionOne is a premier partner to IT solutions providers -- delivering reliable, low-cost maintenance and support solutions. read more

EMPLOYEE PARTICIPANTS: 19

TOTAL RATINGS: 281

CEO: Nick Sharma

stop taking contracts that can't be reasonably fulfilled, and then blaming techs for not being able to drive 400 miles in 3 hours.

Other Employee Reviews for DecisionOne

Briefly describe your overall experience at your company

I like to work here
Review from IT Dept

Briefly describe your overall experience at your company

Too many people calling out sick and not working. Not enough people to handle the workload when someone calls out.
Review from IT Dept

Why do you feel undervalued and what would make you feel better about your compensation?

The pay cut we took in 2020 has been longer than 14 months with nothing compensated throughout the entirety of the pandemic. We lost a lot of vacation and PTO time as well
Compensation review

Briefly describe your overall experience at your company

They took 5 percent of pay during Covid and don't give raises.

What's going wrong and how can it be improved?

Sales signs contracts before techs are found that may have training. If one tech on the west coast has experience then the tech on the east coast is told to call the experienced tech for support on something they have never seen before. Known for signing to contract outdated equipment
Outlook review

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DecisionOne – stop taking contracts that can't be reasonably fulfilled, and then blaming techs for not being able to drive 400 miles in 3 hours.

stop taking contracts that can't be reasonably fulfilled, and then blaming techs for not being able to drive 400 miles in 3 hours.

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