Direct Energy Competitors | Comparably
Direct Energy Claimed Company
Every day across North America, more than six million residential, business and services customers turn to Direct Energy for their read more
EMPLOYEE
PARTICIPANTS
22
TOTAL
RATINGS
129
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Direct Energy Competitors

Direct Energy competitors include First Solar, Gas Natural, Energy Future Holdings and American Residential Services. Direct Energy ranks 3rd in Product Quality Score on Comparably vs its competitors. See below how Direct Energy compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

CEO Rank
5th
eNPS Rank
4th
Gender Rank
N/A
Diversity Rank
N/A
Product Quality
3rd
NPS Rank
3rd
Pricing Rank
3rd
Customer Service
3rd

Direct Energy Competitors at a Glance

Product Quality Score Comparison

Direct Energy Ranks 3rd in Product Quality Score

95 Customers rate Direct Energy's Product Quality Score a 1.7/5, which ranks it 3rd against its competitors, below American Residential Services.

  1. 1st
    First Solar
    3.5 / 5
  2. 2nd
    American Residential Services
    1.8 / 5
  3. 3rd
    Direct Energy
    1.7 / 5
Product Quality Score Comparison
RankCompany Score
1First Solar71
2American Residential Services36
3Direct Energy34
NPS Comparison

Direct Energy Ranks 3rd in Net Promoter Score

110 Customers rate Direct Energy's Net Promoter Score a -71, which ranks it 3rd against its competitors, below American Residential Services. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Direct Energy to a friend?”.

  1. 1st
    First Solar
    9
  2. 2nd
    American Residential Services
    -68
  3. 3rd
    Direct Energy
    -71
NPS Comparison
RankCompany Score
1First Solar9
2American Residential Services-68
3Direct Energy-71
Pricing Score Comparison

Direct Energy Ranks 3rd in Pricing Score

92 Customers rate Direct Energy's Pricing Score a 1.6/5, which ranks it 3rd against its competitors, below American Residential Services.

  1. 1st
    First Solar
    3.1 / 5
  2. 2nd
    American Residential Services
    1.7 / 5
  3. 3rd
    Direct Energy
    1.6 / 5
Pricing Score Comparison
RankCompany Score
1First Solar63
2American Residential Services35
3Direct Energy33
Customer Service Comparison

Direct Energy Ranks 3rd in Customer Service

90 Customers rate Direct Energy's Customer Service a 1.5/5, which ranks it 3rd against its competitors, below American Residential Services.

  1. 1st
    First Solar
    3 / 5
  2. 2nd
    American Residential Services
    1.7 / 5
  3. 3rd
    Direct Energy
    1.5 / 5
Customer Service Comparison
RankCompany Score
1First Solar61
2American Residential Services35
3Direct Energy28
Overall Culture Score Comparison

Direct Energy Ranks 5th in Overall Culture Score

22 Employees rate Direct Energy's Overall Culture a 55/100, which ranks it 5th against its competitors, below American Residential Services. Overall Culture scores are aggregated from all of the questions employees at a company answer on Comparably.

  1. 1st
    First Solar
    75 / 100
  2. 2nd
    Gas Natural
    70 / 100
  3. 3rd
    Energy Future Holdings
    65 / 100
  4. 4th
    American Residential Services
    55 / 100
  5. 5th
    Direct Energy
    55 / 100
Overall Culture Score Comparison
RankCompany Score
1First Solar75
2Gas Natural70
3Energy Future Holdings65
4American Residential Services55
5Direct Energy55
eNPS Comparison

Direct Energy Ranks 4th in Employee Net Promoter Score

13 Employees rate Direct Energy's Employee Net Promoter Score a -24, which ranks it 4th against its competitors, below First Solar. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Direct Energy to a friend?”.

  1. 1st
    Gas Natural
    49
  2. 2nd
    Energy Future Holdings
    25
  3. 3rd
    First Solar
    18
  4. 4th
    Direct Energy
    -24
  5. 5th
    American Residential Services
    -36
eNPS Comparison
RankCompany eNPS
1Gas Natural49
2Energy Future Holdings25
3First Solar18
4Direct Energy-24
5American Residential Services-36
Gender Score Comparison
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Diversity Score Comparison
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