Docusign Employee Reviews
Out of 289 Docusign employee reviews, 77% were positive. The remaining 23% were constructive reviews with the goal of helping Docusign improve their work culture. The Customer Support team, with 94% positive reviews, reports the best experience at Docusign compared to all other departments at the company. The Engineering team offered the most constructive feedback, with 64% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
very positive work environment with ambitious and intelligent people.
Review from Sales Dept
What do you like best about the leadership team?
determination on product improvement and goals set on product roadmap
Review from Sales Dept
They all are very accomplished and know what they're doing
Transparency, clarity, and reads employee feedback
My manager cares and tries everyday. He's passionate about coaching.
I like how they completely ruined the culture, employee moral and customer experience is less than 6 months. Bravo, team!
What does the leadership team need to get better at?
Better at making decisions that actually benefit the company
Using people's strenghts, not hammer down on their weaknesses and force them to do everything like everybody else, while you aren't like that.
Remove the toxic middle micro-managers; please read the surveys and respond to it, before it's too late
Treating employees like human beings instead of objects that they wield to achieve their political agendas.
How do you convince executives to care about human beings? They only care about the bottom line and will run over anyone who gets in the way of that.
What is the best part about your compensation package?
Healthcare package that is provided
Review from Sales Dept
I don't think any other company would match my pay
Great medical coverage and parental leave
Salary is semi competitive but not the greatest
Our benefits, including the $30k in family forming benefits and 100% coverage for mental health, is amazing.
Why do you feel undervalued and what would make you feel better about your compensation?
It's not my job to spend majority of my time training or providing collateral for external reps and external leaders when I've been at the company for years and make significantly less than external hires, especially when im a top performer. Increase SMB AE pay, not MDRs have it easy.
More than 2% raise, especially with inflation being at 7%
Low pay compared to market. Quotas are unattainable for 95% of reps. Stock incentives are manipulative and usually worthless. And it’s really tiring to continuously be pissed on and told it’s rain
I feel VERY undervalued with my new management.
Review from Engineering Dept
I feel like I close lots of deals
What are some of the best things about your team?
All determined to meet our goals
Review from Sales Dept
Nice people, supportive and collaborative
My team is amazing. We are in this storm that exec leadership has created, together. We are strong, thoughful and actually have out customers best intentions. We actually mean the word we say, we have empathy and respect for one another and we are there for each other -unlike our exec team
My team is full of very smart, experienced people who do amazing things for our customers.
Intelligent, articulate, hard working, enthusiastic, energetic
What do your coworkers need to improve and how could you work together better?
Instead of being hyperfocused on hitting quota and accelerators as quickly as possible by selling BAD deals, take a step back and run a thorough discovery call. Way too many bad deals being sold which creates a bad customer experience and directly impacts the install org.
Stop recruiting from frats, maybe have some emotional intelligence hoop for candidates to jump through, at least try to weed out the sociopaths?
need to be vocal and question the statu quo
Stop infighting, and letting egos and politics dictate the direction of the teams.
If people can't provide the data to support their ask, don't complain to your manager that Person A is hard to work with. The reality is that people can't storytell with data.
Review from Marketing Dept
What is most positive about the culture and environment at your company?
Supportive and collaborative, believes in uplifting people and recognizing great work
A few good employees help keep it together.
Deep culture of love and respect. There's absolute trust among my coworkers and peers.
Flexibility and nice offices with all the amenities
Everyone is very collaborative and is willing to help
What needs to change to make the company culture better?
Get the PE sale over with already
Trust, Empowerment and Respect for People
New CEO and COO are the only way to fix things.
focus on your hiring process, especially those on director & above; their influence (good/bad) will affect 100s of employees. right now, unfortunately its on negative side
Promote and compensate your employees who have been with the company through highs and lows.
What did you like most about the interview process?
the job offer that was provided
Review from Sales Dept
Meeting and talking to so many great people. I think i talked to cloae to half of my coworkers in the process
The interaction with the hiring manager
Didn't drag you along, recruiting was very clear, not intimidating
Review from Sales Dept
Recruiting scheduled several interviews w/ different teams to help determine where to place me based on skillsets. Leaders on other teams also offered to help me prep for promo interviews and advocated for my promo. Felt very supported but this was also pre-pandemic, so things could have changed.
What would you improve about your company's interview process?
They should focus more on what one can bring in terms of diversity and experience rather than just focusing about numbers
there are 4 people doing technical interviews and 1 product managers, This is pretty standard these days.
What makes you most happy at work?
planning opportunities, pipeline building and closing deals
Review from Sales Dept
I'm most happy with the leadership, my ability to develop and grow my career and the culture that allows me to have the work/life balance I need.
Great product, very collaborative teams
Review from Product Dept
Great training programs and top of the line resources
Being rewarded for hard work
What's going wrong and how can it be improved?
Communication needs to be key for the company along with putting proper systems and processes in place to help employees.
Accountability and clean-out at the top. Clear communication both to employees and customers on what priorities are. And then actually follow through.
Leadership does seem to follow-up on how their decisions up top, trickle down to the BUs afterwards. Pennywise, Pound foolish comes to mind.
Review from Product Dept
Oppressive toxic positivity - forced "cheerfulness" - bullying. No way to improve of it. They LIKE it this way.
Productivity rates can be skewed to runn you out of the company.
Review from Engineering Dept
What do you like best about your company?
The people and being able to provide immediate ROI within our solutions value proposition.
Review from Sales Dept
I have a job during the pandemic
Product is good
What would you most like to see improved at your company?
the interview process needs to improve.
Review from Sales Dept
We need More direction and support from senior sales leadership.
Review from Sales Dept
Well, a demon would improve itself by being even more evil so there you go.
Literally and entire reorg of leadership. More POC representation, queer and trans leaders, and folks with the skills to do their jobs
Fire managers. Reorg and train better mid managers and vp levels