Eargo Outlook Employee Reviews

Helping people hear better and improve their quality of life

Happy customers make me the most happy.

Every day is different, and I enjoy engaging with varying clientele.

most makes me happy at work is my manage ,coworker and my jobs now

Review from Operations Dept

When I see us trying new ways to make this company successful

Positive results after extensive project and process implementation.

The product we sell is amazing and approachability of my coworkers is amazing which creates a positive work environment.

Review from Product Dept

The flexibility, the team, and the challenge to make our products great.

the support of the whole team., management and co-workers

I have the flexibility to work from home, I get paid great and I love the customer base and company culture.

I get to help people hear better every day

When I am recognized for working hard, meeting tight deadlines and delivering above expectation.

Knowing that I am helping someone make their life better.

I am given autonomy and authority to work on the things I want to if I believe they will be helpful to our users. That means I always have work that I look forward to doing.

helping our clients use their hearing aids to the fullest benefit for them.

Helping our customers with better hearing

Solving problems for our customers and for our customer facing employees

Review from Customer Support Dept

Working with my team is the best.

Working with my team. I appreciate them as co-workers and friends.

Working towards common goals / being authentic

Lots of anticipation around PS taking over. We need to know what is going to happen to feel better.

prefer not to answer this question

Review from Engineering Dept

We need to get our spend under control and become profitable. If we don't secure and grow insurance business I don't see how we will last. We also need to fix hardware and software issues with out product that cost us in resources and replacements

Insurance fiasco has damaged company, possibly beyond repair. CEO, rather than acknowledging concerns, has told people to leave if they don't believe in him (even though he has presided over 4 layoffs in 4 years, stock losing 96% its value, and DOJ investigation with no internal consequences).

The idea of Eargo and helping people hear better and enjoy life again is the best part, but unfortunately the company is floundering after the DOJ stuff.

They had me do some sketchy stuff

Review from Admin Dept

Customer Service is understaffed and slow

Again, communication internally and deciding who our actual customer base is going to be. SHOWING us that you value us by asking, listening to, and clearly involving us on policy that directly affects us. Not treating us like children who wrongs can be glossed over with a meaningless gold star.

Department of Justice investigation and poor customer service.

Clients are frustrated due to information regarding the products (and changes) not getting to the people that are directly supporting them. Information is often relayed late or not provided to a full extent that would allow for a positive interaction.

Review from Customer Support Dept

Turn over rate in the customer service department is a joke. For whatever reason people don't want to work in that department for more than 6 months at a time. It's not my job to figure out why or how to retain employees, but it makes sense to want quality over quantity.

wait times and customer service culture is bad.

Review from Customer Support Dept

Need more reliable product and customer support which is currently bad.

Client Care needs lots of help.

The clients are not being supported. The sales team has been increasing and being pushed for more goals. While the Client Care team isn't receiving anywhere close to the same attention. Our clients are constantly reviewing negatively because of their poor experience with support.

company won't change despite any comments

Review from Sales Dept

Schedule pressure and lack of support (which is getting better)

Review from Engineering Dept

Do not feel appreciated ... underpaid ... company only cares about selling product and not about quality or safety

Review from Engineering Dept

Compensation, hiring practices, and leadership. Many employees here have insultingly low compensation, and the company doesn't seem to be willing to pay well enough to reliably bring in talent. Leadership needs to change to improve culture and communication.

Review from Marketing Dept

More diversity is needed to break the viscous cycle of nepotism and insular thinking when flex time is needs to is needed to take care of family. In recruiting, I was sold this was a family company, but I do not have this experience.

Review from Engineering Dept

The culture is great as well as the people

Review from Sales Dept

We are made up of families, several Eargonians are married or related. We support each other.

Review from Customer Support Dept

This is a very collaborative environment with good cross-functional communication.

Review from Business Development Dept

the culture and my co workers

Review from Customer Support Dept

The entire package. Compensation, environment, products, management, culture

Review from Sales Dept

Transparency and sharing positive attitudes.

Review from Sales Dept

Transparency, innovation (for sure our product, but within all roles/departments), culture and the support from colleagues.

Review from HR Dept

Product, making a difference, people

Review from Executive Dept

Company culture. My team is very nice to each other, we treat each other like family. Sometimes we are close and other times we are busy working. We are sit side-by-side each other agile that works nicely when you need help to get things done, very easy to ask.

Maybe our communique' with clients

Review from Customer Support Dept

Because we communicate so much cross-functionally, sometimes it's hard to tell who owns a given functional area or project. I'd love clear owners and a thoughtful cadence of meetings.

Review from Business Development Dept

We're on the right track

Review from Sales Dept

Training on where to find information internally

Review from Sales Dept

Accountability. Own your mistakes and fix them.

Review from HR Dept

Work life balance. More opportunities and work life balance options for those with families. Especially those with younger children.

Review from Sales Dept

More planning, planning, planning, planning

Review from Executive Dept

The dependent cost of medical, dental & vision benefits.

Review from HR Dept

The people and benefits are great. but a warmer main office would be great.