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This could be a powerhouse company, however old ways and stagnant mindsets of past leaders who are booted and keep coming back keep the company is a perpetual cycle of failure. Inability to get real about the data is a crime. The emphasis is metrics(which are constantly manipulated)
What needs to change to make the company culture better?
Get rid of the toxicity that is in HR. ERGs are a total joke and simply CV fodder.
Why do you feel undervalued and what would make you feel better about your compensation?
Never had a raise. Only raises are via promotion or lateral moves. They DO NOT value long term employees unless above supervisor positions.
What do your coworkers need to improve and how could you work together better?
work from home is great, but in sales you need to hear people around you talking and get the vibe of the game
What's going wrong and how can it be improved?
Lack of understanding and communication from senior leadership. Directors are incredibly inexperienced but have superiority complexes. Stop allowing agents and supervisors to manipulate data and see what's really happening.
What do you like best about the leadership team?
New leadership team seems smarter than past iterations. Hoping they have ability of sight because everyone at the bottom sees the glaring problems. Middle management is terrified to be honest.
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