Express Scripts Employee Reviews
Out of 240 Express Scripts employee reviews, 50% were positive. The remaining 50% were constructive reviews with the goal of helping Express Scripts improve their work culture. The Customer Support team, with 58% positive reviews, reports the best experience at Express Scripts compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Title only, they were seldom seen or heard from
Leadership did a good job dictating team and company objectives.
Big focus on wellness and the wellbeing of their employees
Address difficult topics up front
Friendly and willing to help
What does the leadership team need to get better at?
Training was not helpful and when you are placed in production you get wrote up for things you were never trained over, how to handle system glitches so it wont affect the employees work.
Lead with integrity and empathy for all employees
Managers aren't even trained to do your job but placed in charge of department anyway.
Aggressive, hypercompetitive, toxic Machiavellian culture. No interpersonal coaching/mentoring with direct leadership - status reports only. Siloed communication and work streams. Zero trust. "What have you done for me lately" is a commonly referenced term used by leadership to describe the culture.
Honestly, not playing favoritism, equality, listening to employees, taking advantage of the leads, honesty, resolving issues, respect for its employee
What is the best part about your compensation package?
Plans are affordable on all pay scales.
It’s a good salary and the 401k matching help
Stocks and bonus are the best; salary is low
Nothing at all is good
Well have just received a fair market raise!
Why do you feel undervalued and what would make you feel better about your compensation?
I had found out (through being submitted an offer to join a team owner by the parent company), that the compensation for the position I had been at the time was far below market average. That was infuriating that I had to find it out via the internal recruiter. I learned a valuable lesson that day.
It would be great to get help when needed, and to have resources available to you when help is needed
Pay is Lower than industry standards
We are not listened to when repeatedly asked how they can do better. Even with market analysis we are still underpaid to our counterparts around us. Given cheap gifts with company logo on it. Would love to see all tiers of pay be increased, not just entry level.
I am a contractor being paid ~$30k less than the minimum average salary for my role within the company
What are some of the best things about your team?
Extremely patient and satisfaction focused
Teamwork and willingness to help out accepting additional work beyond their normal workload.
Very loyal and hard working individuals.
My team is great working under deadlines and we support each other in that regard.
They are all wicked smart and not lazy
What do your coworkers need to improve and how could you work together better?
New managment and proper training
Overall, just show up to work
Stop blaming unrelated conditions for the repeated daily failures of your software from 2015
We work together great no problems
Review from Customer Support Dept
We were not allowed to be with other coworkers, upper management could talk all day but we could not
What is most positive about the culture and environment at your company?
Teams are more like family
Going home for the day.
Review from Customer Support Dept
The best thing i can say about the company is they provide air conditioning.
Work at home and not having to listen to endless chatter
The few long time employees left still believe in customer service above all else
What needs to change to make the company culture better?
New managment, better training process, updated resources are needed to help with calls. Everything is out of date are not resourceful
A people first, profits second mind set
Have upper management be fair and equal to all and hold up the mission and core Values of the company
Stop hiring anyone that can type get people that actually know what they are doing.
Review from Customer Support Dept
it used to be fun, but then became a numbers game
Review from Customer Support Dept
What did you like most about the interview process?
Recruiters are polite and fair
It was positive, however once hired the facade quickly disappeared.
Review from Customer Support Dept
It was in person & onsite
It was over the phone
The interview was very straight forward.
What would you improve about your company's interview process?
Just stop lying to people.
What makes you most happy at work?
My suprvisors kindness and support
Helping customers understand their plans
Working at my own pace
Pay day. When i dont have to speak to anyone on the phone.
Getting recognition for extra effort is morale boosting during hectic work periods. The ability to improve processes for the team made me feel valuable.
What's going wrong and how can it be improved?
No quality system, dispensing recalled meds
Very toxic and depressing culture. No change for growth or advancement.
Upper management and supervisors hide huge issues
Listen to the workers and see what is really going on. When management is negative, it makes everyone feel like it's not worth working for
People don’t seem happy to be here anymore. Always so negative
Review from Customer Support Dept
What would you most like to see improved at your company?
Better salary compensation at all levels