Customer service is very poor. Agents are not empowered to resolve issues and are not prepared to respond to customer needs.

Other Employee Reviews for Express Scripts

What does the leadership team need to get better at?

There is nothing wrong, communication is great
Leadership review

What do you like best about the leadership team?

Going in the right direction
Leadership review

Briefly describe your overall experience at your company

It's mentally and physically draining to work for this company
Review from Customer Support Dept

Briefly describe your overall experience at your company

was good but turned rotten
Review from Customer Support Dept

What is most positive about the culture and environment at your company?

You have the option of working from home.
Environment review from Customer Support Dept

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