Forever 21 Employee Reviews
Out of 899 Forever 21 employee reviews, 56% were positive. The remaining 44% were constructive reviews with the goal of helping Forever 21 improve their work culture. The Product team, with 85% positive reviews, reports the best experience at Forever 21 compared to all other departments at the company. The HR team offered the most constructive feedback, with 78% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
they listen to everyone and the open door policy
it was ok leader ship
they all make sure we stay on track and get the store as perfect as possible
I love my manger cause I know she truly does care about us as employees, but anyone avobe her dont care at all when I asked my DM for a raise cause of the new coast of living adjusment, she suggest that it may be "more helpful" to work more hours instead of a raise...
They are always motivated even on bad days which is amazing they have high expectations for all empoyees no matter rank or experience it was always fun getting challenged
What does the leadership team need to get better at?
To be compassionate and understanding
They need to be better at holding people accountable.
Acting like adults and being mature.
Review from Sales Dept
They need to work on Communication and team builder.
Review from HR Dept
I think all management should close and be fair
What is the best part about your compensation package?
My manager refuses to help me out in that area.
I don' have one. I have an IRA from my previous company. I'm not inquiring about benefits.
Benefits and pto are the best things
The employee discount and coupons.
Great benefits package, including full medical, dental, vision, 401k, paid leave, holidays, etc.
Why do you feel undervalued and what would make you feel better about your compensation?
Having a manger who helps and is attentice with there communication
Woulld be great to see better yearly increases
Better Pay and better more respectful management
Review from Sales Dept
Bring back PTO to the company in general.
Undervalued, over worked, and under paid
What are some of the best things about your team?
My individual coworkers are great to be around with mixed quality work. We all get along well though.
collaboration, they were fun and enojyable to work with
their ability to sympathize and relate to hating management
Hard working and knowledgeable team
The sales associates have each others backs
Review from Sales Dept
What do your coworkers need to improve and how could you work together better?
i have no idea how to improve
Just focusing on the company and not fraternizing and friendships
They could work on talking to each other better. Its like a he say she say.
Review from HR Dept
Work ethic , less gossiping more replenishing. Standards for the store are way low
Review from Operations Dept
Less ego. Stop taking everything personally
What is most positive about the culture and environment at your company?
good team work environment and culture
They all definitely try to have a positive spin on things which I appreciate
The regular sales associates and the customers
Review from Sales Dept
Honestly only the employees made it a good environment
I work around great people and they are open to embrace one another
What needs to change to make the company culture better?
management, not just in the store but outside who oversee certain location
Focus more on running the business and not fraternizing and friendships
To make communications between All departments.
Having actual leadship meetings. Work towards creating a happy work environment instead of a toxic one. Team needs to all work together
They need to stop being bullies and using their positions as a way to pick on people.
What did you like most about the interview process?
Straight to the point, not intimidating, asked about previous experience and job duties
He definitely asked questions Ive never been asked before.
Being asked more in depth questions
Review from Sales Dept
Asked me to be honest
I really dont have any commnets about this, it was just like in any other place.
What would you improve about your company's interview process?
i have no idea how to improve it
More professionalism, the whole interview was filled with weird and unprofessional questions like "Do you want to work here because youre broke?" Like what?
Having an actual interview instead of having a phone call telling me I'm hired, no questions asked.
With honesty and maturity as well as respect
Dont lie to your employees and tell them they could get rehired when its not true at all.
What makes you most happy at work?
When I get to work in the dressing room or processing
my coworkers (that's really the only thing that makes this job tolerable
Getting to interact with customers and always helping them with anything they need
Review from Sales Dept
Getting to setup the store for the customers
Interacting with coworkers and customers.
What's going wrong and how can it be improved?
How management is doing the hiring process,
The store never meets its goals and is always behind several thousand dollars.
Review from Sales Dept
The quality of the product is not the prive that theyre trying to sell it for, and the sizes are way too reduce.
New ownership and new management
Its hot, they dont do anything about our ac or when im working it doesnt exist. I have had a heat strok before and they asked if i could still work. They do not care about their employees unless they have a person relationship outside of work. They judge their customers too.
What do you like best about your company?
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What would you most like to see improved at your company?
Actually talk to dtaff not just managers
Review from Customer Success Dept
All new managers that are actually interested in making the company better
Review from Sales Dept