Frontier Communications Employee Reviews
Out of 1425 Frontier Communications employee reviews, 83% were positive. The remaining 17% were constructive reviews with the goal of helping Frontier Communications improve their work culture. The Finance team, with 100% positive reviews, reports the best experience at Frontier Communications compared to all other departments at the company. The Admin team offered the most constructive feedback, with 28% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
No body knows anything, specially internal process that are extremely complex. Everybody is new so they have no clue of whats going on.
Making the employees feel valued and secure that they will keep their jobs, esp during this time.
Review from Design Dept
providing clear direction, less red tape,
Review from Engineering Dept
Defining a solid strategy forward. Directions change constantly. There have been limiting financial factors in the recent past which is understood, however the plan seemed to be to hang on as long as possible, rather than course correct. Hopefully that changes with the reorganization.
Review from Engineering Dept
Understanding the current workload in organizations that are not recorded in metrics, and addressing the need for resources to address it.
Review from Engineering Dept
Why do you feel undervalued and what would make you feel better about your compensation?
For the amount of work we do, was done by multiple work groups in the past. Also the face of the company and we make of break the customer experience.
Review from Operations Dept
To be brought up to CWA's current pay. I work for legacy side of company, it was the workers that made it possible to purchase Verizon. It seems company doesn't care about us. CWA is making 5-6 dollars more one the hour and benefits payed as well. I feel like ive been left behind in this process.
Review from Engineering Dept
All the Teams are under-performing. just a reflection of management.
Reinstate bonus that was promised to me in my offer letter.
Review from Engineering Dept
because our bonuses were taken away, a decent raise would be nice and appreciated,
Review from Engineering Dept
What do your coworkers need to improve and how could you work together better?
Have in person meetings again.
Review from Operations Dept
poor communication and hatred shown to different people
Review from Design Dept
The communication between team members and what steps to take can be confusing. Many people are new, don't have all the answers and subsequently you receive the wrong information.
Review from Sales Dept
Get on the same level with technology, goals & deadlines with a clear division of responsibility.
Review from Engineering Dept
There is a definitive lack of training and lower than normal expectations for coworkers in other departments.
Review from Engineering Dept
What needs to change to make the company culture better?
No company culture.Every body is on their own. They just give leads to older reps.
I feel our work group is diverestied in culture.
Review from Engineering Dept
NOT JUST ENCOURAGE EMPLOYEES TO VOICE OPINION, BUT ACTUALLY IMPLEMENT CHANGE TO INVEST IN UPGRADING INFRASTRUCTURE BY ADDING FIBER FOR RELIABLE AND FASTER INTERNET FOR RESIDENTIAL AND BUSINESS. RETAINING EMPLOYEES THAT HAVE IREPLACEABLE KNOWLEDGE WITH SALARY INCREASES AND BONUSES.
Review from Engineering Dept
Less bureaucracy and red tape. Trust people to do the job they are hired for and support them in moving the company forward for the better instead of impeding their progress at every step.
Review from Engineering Dept
All employees need to be shown that they are valued and that they company they are working for is behind them 100%. Our company also needs to show it's employees that they are working towards the future instead of just trying to pay back debt.
Review from Engineering Dept
What would you improve about your company's interview process?
SPEED IT UP, A LOT. Took 3 months.
Review from Sales Dept
What's going wrong and how can it be improved?
Morale is low from an employee and a customer standpoint. Outages that go on for weeks leaves a bad taste in our customers mouth. We need more support for our IT team, to resolve issues with capacity of the plant and restoration processes
Review from Operations Dept
Frontier is a SINKING SHIP waiting to be sold.
Leadership refuses to listen to anyone. They keep implementing changes without regard to the consequences. Additionally, they do not care when advised that it is a bad idea. Everything has been moved from local control. Access is taken away from people that can help. Moral is as low as ever.
Review from Engineering Dept
need more people in our area so we are not overwhelmed when someone is off work
Review from Engineering Dept
No compensation for employees who go above and beyond the average.
Review from Engineering Dept
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