They are trying to force employees to sell certain merchandise even if a customer expresses interest in a different product.
This place doesn't attract the best and brightest. It pay so little that most good workers wouldn't want to work here.
The world is changing and the leadership has no idea how to cope with it because the top priority of every plan is that the top people keep getting paid too much.
It feels like the company is heading in the wrong direction as a business model and they aren't even thinking about us right now. They are just focused on how to stay relevant.