I thought i was going into this business helping people with video games, toys and apparel. Turns out the way my manager talks to people, im working for Moe Szyslak from the simpsons and its not how he looks, but behaves.
Time to expunge narcissistic leaders that tell you to remember GAME: Greet. Ask Customer helpful questions, Make suggestions, explain the products just to get on your case for taking time to explain a product, for me its been cosoles and online purchase options to the very custromers we GAME to.
My boss uses the term, "You're killing me" whenever a GA or SL gets an answer wrong or doesnt remember at the moment because focus is on the customer and store. He is very demoralizing in that manner. I dont expect anything from him except professionalism and some nuturing when training. Theres more