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48/100
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GEICO Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
Time off. I use to feel job secure, not as much since covid.
Work from home. Customers and what i do.
Going home, getting away from there. Quitting.
My coworkers are the best
Being able to click out
Review from Customer Support Dept
Working with co-workers that are helpful and supportive.
The people i work with
Working on great assignments that where i can see where the bottom line is affected.
Being amongst my coworkers. You will create a family there despite things that should be done on the managerial side of things.
The people I work with and he opportunity to make a difference in the company.
Review from HR Dept
The opportunity to help someone out.
Review from Customer Support Dept
Interacting with my team and helping driving associates to give their best while encouraging personal development.
Review from Customer Support Dept
My co-workers and making money.
Review from Customer Support Dept
being able to work from home
Review from Customer Support Dept
being able to do a job I believe I am good at and be resourced by the company to do it.
Review from HR Dept
The ability to help other join a great company
Review from HR Dept
Completing tasks to the best of my ability and receiving positive feedback
Review from HR Dept
The work I do and the people around me
Review from HR Dept
My time is not wasted what I do matters and is helpful to others.
That I am being productive withbw
Review from Legal Dept
What's going wrong and how can it be improved?
Customer are treated just as a comodity and thought that only thing matters is insruance rate/ price.
Customer service means absolutely nothing in this organization. Adjusters are forced to rush customers off the phone so they can get to the next call. Unethical claims practices are being encouraged. Company and state claims practices are being violated at the request of management.
There are no customer service goals only volume goals and productivity.
Review from Operations Dept
Better training and attainable goals.
Quality for all needs to be improved
Too management decisions are focussed on immediate gains rather than long term stability. We are profitable now, but this pace cannot increase forever. There will be a breaking point.
Review from IT Dept
When your employees feel they are valued they will return the favor by remaining loyal and happy to work. We feel undervalued, unappreciated and morale is at an all time low
When you feel that the company doesnt care about its employees, its impossible for your employees to care about your customers, in general.
Lack of communication with every decision throughout every department. Unobtainable inconsistent metrics. Stripped down employee benefits. Sub par training and no career development options. High performing tenured staff cut just to have that same position up on post a week later.
Review from Customer Support Dept
Need a new ceo who cares
CEO is a mess. Rates are bad.
Todd Combs and his hatchetman mentality.
Replace the CEO with someone who can bring the company back to its glory.
Really poor hiring decisions at the executive level. Killing the culture. We need a new CEO. We need genuinely compassionate leaders. Layoffs withouy a vision have to stop
There are too many changes all at once that it's hard to keep up with and nothing is in writing. It feels like management is looking for reasons to get rid of people. It would be beneficial to wait until all changes are developed before announcing them, such as prod goals.
Review from Customer Support Dept
Florida leadership needs to get reevaluated
Review from Customer Support Dept
Geico prides itself in being a "low cost provider" but the reality of this is that they are just cheap. Cheapest equipment, salaries lower than standard industry pay, work employees to dust and then put another warm body in the seat.
Associates are trested like trash and we arent staffed to support our customers
Service has been sacrificed for profits. There has been no true push for filling employee shortages on a larger scale. Our customers and all employees are suffering for it, doing 2-3 jobs but getting pai for only one. Its disgusting.
Large layoffs are coming to make the company more efficient.
What do you like best about your company?
There aren't any Outlook reviews of GEICO yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
I would love to see an equal amount of management opportunities given to our inside SPP pool and not just the outside MDP pool.
Review from Legal Dept
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