GEICO Employee Reviews
Out of 693 GEICO employee reviews, 71% were positive. The remaining 29% were constructive reviews with the goal of helping GEICO improve their work culture. The HR team, with 100% positive reviews, reports the best experience at GEICO compared to all other departments at the company. The Operations team offered the most constructive feedback, with 29% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
GEICO's leadership needs to focus on rebuilding trust and morale. This requires improved transparency regarding job security, an end to oppressive micromanagement, and a genuine reinvestment in employee well-being by restoring the benefits that once made them feel valued.
Promote a positive work culture by supporting the employees to do better rather than write ups and firings
Genuine care for employee and customer to retain loayalty and competitive profitablity.
ACTION. The leadership team insinuates our morale problem is because members of lower and middle management don't "communicate right or enough". Managers and supervisors are equally demotivated because of the leadership team. You need to take ownership, ACT to not TALK (coffee talks).
Lead by example and not "do as I say and not as I do." Stoo micromanaging
Why do you feel undervalued and what would make you feel better about your compensation?
provide prevailaing wage compared to other companies in the industry. Bring back profit sharing and provide generous bonus structure.
Bring back the old pay structure and training oppurtunites
Stocks or non money increase in compensation.
Lack of empathy in this work environment.
Return to profit sharing, restore benefits and set clear goals that don't change every couple of months.
What do your coworkers need to improve and how could you work together better?
Management creating a healthier work environment. Many workers are dealing with mental health issues.
Work from home so I don't have to interact with them would be great.
Doing their work in a timely manner
Coworkers are all new hires, the good employees are gone.
Coworkers are generally good at their jobs. Only issue is the amount of overseas workers that struggle with english.
What needs to change to make the company culture better?
Employees need to be treated like people
A new leader that cares about customers and employees and has integrity. the regulators should address the business practices of this company.
Review from Operations Dept
The c suite, work from home policie, and benefits particulary health insurance and bonuses
Clear goals and not implementing changes that aren't in writing.
Review from Customer Support Dept
Keep work from home as an option. Allowing employees to work remote gives them freedom to live where they would like and spend more time with family. Making employees work in an office when it isnt necessary ruins any kind if "culture".
What would you improve about your company's interview process?
make it shoreter and make decision quciker.
The process is too long
It was years since the interview and alot has changed. But my interview process was horrendous to say the least.
Need better job recruiters that were just floor agents a few months back
Review from Customer Support Dept
It shouldn't take 8 hours!!
What's going wrong and how can it be improved?
Customer are treated just as a comodity and thought that only thing matters is insruance rate/ price.
Customer service means absolutely nothing in this organization. Adjusters are forced to rush customers off the phone so they can get to the next call. Unethical claims practices are being encouraged. Company and state claims practices are being violated at the request of management.
There are no customer service goals only volume goals and productivity.
Review from Operations Dept
Better training and attainable goals.
Quality for all needs to be improved
What would you most like to see improved at your company?
I would love to see an equal amount of management opportunities given to our inside SPP pool and not just the outside MDP pool.
Review from Legal Dept
Audit process