At Goodwill 46% of employees think their department KPIs and OKRs are clear. Employees’ understanding of Goodwill's KPIs and OKRs is essential for its success. Out of 28 Goodwill employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 18 have said yes.
A main function of a managerial role is to lead one’s subordinates. A manager at Goodwill is responsible for ensuring his subordinates accomplish objectives using key performance indicators. Goodwill employees shared they generally receive helpful feedback every week or once a month, while 60% of Goodwill employees said they’re given recognition for their impact & accomplishments. Feedback and positive reinforcement are both conducive to meeting goals.