D-
51/100
Guitar Center Claimed Company
"We have always known that our success comes from our people, but to put it through this lens, we want all our associates to look left and right and see themselves, knowing that Guitar Center is a place where hard work, good ideas, and culture thrive. What they hear from leadership needs to reflect this vision. That means a diverse collection of men, women of all backgrounds and experiences at all levels of our organization. As candidates consider Guitar Center, we want them to know this is who we are and they will feel welcomed here. That’s how we will continue to stick around for another 40, 50, 60 years."?
- Ron Japinga, CEO, Guitar Center read more
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Guitar Center Outlook Employee Reviews
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Positive
Constructive
What makes you most happy at work?
I'm happiest at work when I see our people develop into strong professionals who know how to drive business and reach our customers in meaningful ways. Music is the fabric of our soul and helping artists bring thier vision to life fills me with pride.
interacting with students. As a teacher, I have dedicated my life to being as helpful to students as my teachers were to me; maybe even surpass that usefulness, someday. Sharing the wonders of music gives me life.
the customers and the team members
Review from Customer Support Dept
I love to teach my students
Been here for quite some time, it changes sometimes you got a find a reason to love it/do it.
Helping someone pick out their first guitar
Helping people find the instruments that fir them perfectly and helping them discover music so we can keep the love in the world
Taking care of Customer's problems to their satisfaction.
Being in the field i love
I get to work with music and my team
Inspiring children to learn their instruments and have a fond of love and understanding of music
Getting a good discount and networking
Doing a good job and being recognized for it by coworkers, customers, and/or bosses.
Getting the best price for customer
The people I work with
The discounts I get on gear
The employee discount is excellent.
Interacting with the community and coworkers.
Working with customers who are friendly and not in a rush so I can walk them through the options properly and get them set up right with what they want and need
Review from Sales Dept
Growth, in relationships, skills ,finances, music/passion.
Review from Sales Dept
What's going wrong and how can it be improved?
We need new managers i new set of people to come run the store how it should properly be ran
Accountability across all departments. Making sure everyone understands their role.
Guitar Center is seen as the Walmart of music stores and it is not taken seriously.
1. Brick and Mortar is going out of style 2. Employees have little work ethic due to cut hours/small amounts of pay 3. Customers needs are no longer met due to heavy corporate regulations. 4. Prices are skyrocketing and wages aren’
Thats a good question... maybe if managers were competent
Too much focus on only certain metrics, training employees to under sell items just to add on the pro coverage since it make extra money for just the store manager, management needs to stop being selfish and have a better understanding of the overall store policies, workload and their employees
Boring product lines, less inventory, better lines, the stores are dated and need a facelift. More direct to consumer sales through strategic partnerships.
For years people at GC would discount things for any old reason, so now most tenured customers always expect discounts, GC let their culture cheapen the entire experience of buying and owning an instrument.
Out of stock items, listed in stock and they will let you buy. Shipping broken item, after a customer returns them. Shipping the wrong items and no changes happen.
Really, really, really bad leadership.
Close the store back down until proper safety measures can be practiced
Review from Sales Dept
Leadership needs to be changed. We need a fresh prospective that listens to the stores. We understand that we need to make money but there are a lot ways to do that. With these guys in place we are wasting time and market share.
Review from Sales Dept
Sometimes students are too young to be taking hour lessons
Review from Customer Support Dept
The office views the company from the wrong direction. They need to start with what is best for the customers, then what is best for the sales people, then what is best for the store leadership and go out from there. Instead they force their corporate agenda on everyone in the stores.
Review from Sales Dept
management is bad really really bad. they need to bring in more qualified and experienced people who know how to run a company.
Pay the people that keep the franchise in business like they matter so GC does not have a average turn around of 1 week to 2 months. VERY rarely does anybody last longer
Review from Sales Dept
What do you like best about your company?
Coworkers, employee discounts, and the customers with whom I've developed a strong, personal relationship.
What would you most like to see improved at your company?
Acknowledgement of the huge effort and hard work store employees are providing daily, preferably through compensation
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