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Communicating at grass root level and less nepotism
Dealing directly with issues , rather than simply relying on useless middle managers or appointing yet another "manager" to deal with things. Stop plugging the company as a "world class" employer , it isnt anywhere near.
Understanding and engaging with their staff at ALL levels , and in ALL departments , rather than focussing on Sales alone.
Understanding what their staff do , stop focusing on vanity projects, be less narcissistic.
Directors need to engage with employees rather than listen to middle managers who are inept , lazy , and out of their depth