Highmark Health Employee Reviews
Out of 135 Highmark Health employee reviews, 67% were positive. The remaining 33% were constructive reviews with the goal of helping Highmark Health improve their work culture. The Operations team, with 75% positive reviews, reports the best experience at Highmark Health compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Communication feedback and rewards. Always able to reach out.
They work with me, and understand that I am human.
They are inspiring and committed to our mission. They want people to be sucessful and are working hard to make Highmark an overall great place to work!!
encouraged to do the best work of my career
They are very motivating and really demonstrate core behaviors, which 100% makes a difference to understanding our work!
What does the leadership team need to get better at?
Listening to employee concerns, paying more to match work expectations, and managing the company with longevity as the goal instead of highest profit at all costs
The management team seems to lack some of the qualifications you might expect in their positions, which can be frustrating if you're someone who values competence and forward-thinking. They tend to not take well to being challenged or presented with new ideas.
Making small measurable bets toward truly transforming healthcare
LEADING! They lead by position rather than relationship. There is no interest in learning about employees or their responsibilities. It's all about looking good and making peers and their boss happy.
No communication, one doesn't know what the other is doing, causing difficulty, confusion and descension in the department. No interest in fixing things or making them better. They all have a GOD syndrome.
What is the best part about your compensation package?
The pay is on par with the industry standard.
Total compensation is quite good.
401k matching would be my most beneficial benefit
Good health insurance and bonus opportunity.
Not enough options, restricted in choosing healthcare. Benefits are confusing. E.g. Enhanced Provider equals a less cost for services, while a Std. provider is less. Doesn't make much sense. I am not the only one confused by this.
Why do you feel undervalued and what would make you feel better about your compensation?
Higher wages and better health insurance options.
the annual bonus is a joke, there is no option to increase it
My entire team could make 25-50k elsewhere. No one understands what we do or the value of what we do.
I have all the requirements for the role but they try not to pay me fairly compared to the market and other industries.
I work overtime with no compensation. Would be fair to pay for time worked.
What are some of the best things about your team?
Teams are typically collaborative and try to do the right thing.
Friendly and they all want to do the right thing.
Great people on my team who want to help each other with impossible work loads. Many intelligent and talented individuals on my team, being lead by supervisor who is rude arrogant and inexperienced. She lacks leadership. This hurts our team. We have lost good people due to her incivility.
Review from Operations Dept
Able to put our feelings aside and get the job done
They are friendly, and helpful
What do your coworkers need to improve and how could you work together better?
"Into endless meetings that lead nowhere? You'll fit right in here. Picture this: up to 40 people crammed in a room, nodding along to status updates that could've been an email. The agenda? As clear as mud. The more meetings you're in, the busier you look, and hey, that's what counts as productivity
We would work better together if we had better morale.
Start on time, be respectful, leave your personal life at the door, have an agenda, notes, clear follow ups if needed prior to the meeting so everyone is prepared.
Not having meetings that could just as easily be emails, but that's a thing everywhere.
Review from Operations Dept
What is most positive about the culture and environment at your company?
Everyone is trying to do the right thing and they value diversity.
They value diverse opinions and perspectives.
Good co workers who want to make a difference.
Review from Operations Dept
We try not to harbor feelings and do a lot of team building
Very positive environment in the company
What needs to change to make the company culture better?
The place has a friendly facade, with smiles all around, but don't let that fool you. When it comes to actually getting work done, it's a whole different story. Assignments get ignored, deadlines are more like guidelines, and 'later' seems to be the favorite word.
Management needs complete turnover with the new managment having more relevant skills.
Administrative tasks, reduction of support, understaffing. Asked to do more with less. Lack of financial acknowledgment on wins or when goals are met even with less staff.
It will never improve until you a new CEO changes the culture
Care about the employees and listen to the problems from the bottom up.
What did you like most about the interview process?
During interviews my then supervisor seemed interested in my experience. Felt it would enhance our team.
Review from Operations Dept
Asked good questions about experience and approach to work.
Interviewers appeared down to earth.
The interview process is long but the HR team is nice to work with
Conversational, amicable. Stuck to questions loosely with room for genuine discussion.
What would you improve about your company's interview process?
Streamline the process and provide frequent updates to the prospective employee.
Recruiters are not consistent, no follow-up, take days to answer questions, claims of not having ability to use email, or pc, but we all have phones we use these days for that. I persisted and was the only reason onboarded or would have been weeks longer.
Length from application to working there. It can take 8-12 weeks
What makes you most happy at work?
Helping improve the experience for our members and employees.
Making a difference for our members.
Working from home in my own environment.
Working with the small number of people who have vision
Having interesting problems to solve.
What's going wrong and how can it be improved?
Here's the deal with the mid-management, from the VPs down to the managers: they're pretty much a strategy-wrecking crew. Got a good plan or idea? Watch them take it and turn it upside down. And formal business processes? Forget about it. Everything's done old-school, word-of-mouth style.
Culture, honesty, communication, trust. to sum it up.
Out of touch management with no desire to be connected.
A lot of changes in management, no clear news of when people are gone. Management needs to be honest and give clear direction. Meetings with employees are to happen often but this is not followed up on.
Management is out of touch; they need to get better at taking suggestions and consider bigger pay raises.
Review from Operations Dept
What do you like best about your company?
There aren't any Outlook reviews of Highmark Health yet.
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What would you most like to see improved at your company?
New execcutive management that values their employees