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NPS
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HMSHost
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About HMSHost's Brand
Among its major competitors, HMSHost is ranked in 4th place for NPS while Levy Restaurants is 1st, and Delaware North is 2nd.Their current valuation is $3.26B
Brand at a Glance
61%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
HMSHost Ranking
- #2 / 4 of its competitors
HMSHost NPS
HMSHost's Net Promoter Score (NPS) is a 4 with 48% Promoters, 8% Passives, and 44% Detractors. Net Promoter Score tracks whether HMSHost's customers would recommend using the product based on a scale of -100 to 100.
HMSHost Overall NPS
| 48% | Promoters |
|---|---|
| 8% | Passives |
| 44% | Detractors |
HMSHost NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 2 | Aug 2023 | 2 |
Oct 2023 0 | Oct 2023 | 0 |
Feb 2024 3 | Feb 2024 | 3 |
Mar 2024 1 | Mar 2024 | 1 |
May 2024 5 | May 2024 | 5 |
Jul 2024 7 | Jul 2024 | 7 |
Sep 2024 7 | Sep 2024 | 7 |
Oct 2024 8 | Oct 2024 | 8 |
Nov 2024 6 | Nov 2024 | 6 |
Jan 2025 3 | Jan 2025 | 3 |
May 2025 3 | May 2025 | 3 |
Jul 2025 3 | Jul 2025 | 3 |
How Other Brands Compare
HMSHost is ranked second for NPS among its competitors. Levy Restaurants and Centerplate come in first and third, with OTG coming in at #4. Among those competitors, it is the third most valued company behind Centerplate.
HMSHost |  Levy Restaurants |  Centerplate |  OTG | |
| Global Ranking | #- | #533 | #- | #- |
| NPS | 4 | 33 | 0 | - |
| Valuation Updated every 24 hours for public companies | $3.26B | - | $14.24B | $750.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
HMSHost NPS by Gender
Male customers rated HMSHost's NPS 31 points higher than Female customers.
Male
-20
HMSHost's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
-51
HMSHost's NPS was rated -51 by Female customers on Comparably.
12%
Promoters
25%
Passives
63%
Detractors
HMSHost NPS by Ethnicity
HMSHost's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 8 | Caucasian | 8 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black -100 | African American/Black | -100 |
Other 0 | Other | 0 |
HMSHost NPS by Age
HMSHost's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
HMSHost NPS by Usage
HMSHost's NPS was rated the highest by customers who have used HMSHost's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years -51 | 1 to 2 Years | -51 |
2 to 5 Years -57 | 2 to 5 Years | -57 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -20 | Over 10 Years | -20 |
HMSHost NPS vs. Competitors
Compared to its competitors, HMSHost's NPS is rated right above Centerplate, and is preceded by Westfield.
| COMPANY | NPS Score | |
|---|---|---|
| Levy Restaurants | 33 |
 | Delaware North | 6 |
 | Westfield | 6 |
| HMSHost | 4 |
| Centerplate | 0 |
 | G&K Services | -20 |
HMSHost Customer Reviews
Out of the 5 HMSHost customer reviews 3 were positive and 2 were constructive. HMSHost customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
HMSHost Customer Loyalty
61%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
61% of HMSHost users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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HMSHost Customer Loyalty Score by Gender
Male customers rated HMSHost's Customer Loyalty score 15% higher than Female customers.
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Male
70%
Yes
Female
55%
Yes
HMSHost Customer Loyalty Score by Ethnicity
HMSHost's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of HMSHost.
78
out of 100
Caucasian
40
out of 100
Hispanic or Latino
100
out of 100
African American/Black
55
out of 100
Other
HMSHost Customer Loyalty Score by Age
HMSHost's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
36-40 82% | 36-40 | 82% |
41-45 40% | 41-45 | 40% |
46-50 85% | 46-50 | 85% |
HMSHost Customer Loyalty Score by Usage
HMSHost's Customer Loyalty score was rated the highest by customers who have used HMSHost's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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HMSHost Customer Loyalty Score by Industry
HMSHost's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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HMSHost Customer Loyalty vs. Competitors
Compared to its competitors, HMSHost's Customer Loyalty score is rated right above G&K Services, and is preceded by Westfield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Centerplate | 85% |
| Levy Restaurants | 79% |
| Delaware North | 69% |
| Westfield | 62% |
| HMSHost | 61% |
| G&K Services | 55% |
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HMSHost Product Quality
3.3/5
HMSHost has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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HMSHost Product Information
HMSHost’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated HMSHost's product the highest. Reviewers from the Hospitality industry rated HMSHost the lowest at 2.3.
- Website
- http://www.hmshost.com
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Travel
Quick Insights into HMSHost Product Quality
HMSHost's Product Quality score was rated highest by Other customers, and rated lowest by Hispanic or Latino customers.
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Ranked HMSHost Product Quality the Highest
Ranked HMSHost Product Quality the Lowest
HMSHost Product Quality Score by Gender
Female customers rated HMSHost's Product Quality score 1 stars higher than Male customers.
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Male
3/5
Female
4/5
HMSHost Product Quality Score by Ethnicity
HMSHost's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 4.3 | African American/Black | 4.3 |
Other 4.4 | Other | 4.4 |
HMSHost Product Quality Score by Age
HMSHost's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
36-40 3.6 | 36-40 | 3.6 |
41-45 4.3 | 41-45 | 4.3 |
46-50 3.3 | 46-50 | 3.3 |
HMSHost Product Quality Score by Usage
HMSHost's Product Quality score was rated the highest by customers who have used HMSHost's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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HMSHost Product Quality Score by Industry
HMSHost's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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HMSHost Product Quality vs. Competitors
Compared to its competitors, HMSHost's Product Quality score is rated right above Westfield, and is preceded by Levy Restaurants.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delaware North | 3.5/5 |
| Levy Restaurants | 3.4/5 |
| HMSHost | 3.3/5 |
| Westfield | 3.2/5 |
| Centerplate | 3.1/5 |
| G&K Services | 2.7/5 |
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HMSHost Pricing
HMSHost ROI & Value For Money
3.2/5
HMSHost has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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HMSHost Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Hospitality industry think that they had the lowest ROI from HMSHost.
Quick Insights into HMSHost ROI
HMSHost's ROI score was rated highest by customers ages 41-45, and rated lowest by Hispanic or Latino customers.
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Ranked HMSHost ROI the Highest
Ranked HMSHost ROI the Lowest
HMSHost ROI Score by Gender
Female customers rated HMSHost's ROI score 0.6 stars higher than Male customers.
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Male
2.9/5
Female
3.5/5
HMSHost ROI Score by Ethnicity
HMSHost's ROI score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 3.3 | African American/Black | 3.3 |
Other 4.2 | Other | 4.2 |
HMSHost ROI Score by Age
HMSHost's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
36-40 2.3 | 36-40 | 2.3 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.8 | 46-50 | 2.8 |
HMSHost ROI Score by Usage
HMSHost's ROI score was rated the highest by customers who have used HMSHost's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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HMSHost ROI Score by Industry
HMSHost's ROI score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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HMSHost Pricing vs. Competitors
Compared to its competitors, HMSHost's ROI score is rated right above Centerplate, and is preceded by Westfield.
| COMPANY | Pricing Score | |
|---|---|---|
| Levy Restaurants | 3.7/5 |
| Delaware North | 3.5/5 |
| Westfield | 3.3/5 |
| HMSHost | 3.2/5 |
| Centerplate | 3.1/5 |
| G&K Services | 2.2/5 |
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HMSHost Customer Satisfaction (CSAT)
HMSHost Customer Satisfaction (CSAT) Score
66 / 100
HMSHost has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
54%
Satisfied
12%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
12%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into HMSHost Customer Satisfaction
HMSHost's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers ages 36-40.
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Ranked HMSHost Customer Satisfaction the Highest
Ranked HMSHost Customer Satisfaction the Lowest
HMSHost Customer Satisfaction Score by Gender
Female customers rated HMSHost's Customer Satisfaction score 2 points higher than Male customers.
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60 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 20% |
62 / 100
FemaleVery Satisfied | 38% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 38% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
HMSHost Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
HMSHost's Customer Satisfaction (CSAT) score was rated 70% according to Caucasian users and customers.
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70 / 100
Very Satisfied
50%
Satisfied
20%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
10%
Very Dissatisfied
10%
CSAT according to Other
HMSHost's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
HMSHost Customer Satisfaction Score by Age
HMSHost's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 46-50 | 75% |
HMSHost Customer Satisfaction Score by Usage
HMSHost's Customer Satisfaction score was rated the highest by customers who have used HMSHost's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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HMSHost Customer Satisfaction vs. Competitors
Compared to its competitors, HMSHost's Customer Satisfaction score is rated right above Levy Restaurants, and is preceded by Delaware North.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Westfield | 69% |
| Delaware North | 68% |
| HMSHost | 66% |
| Levy Restaurants | 64% |
| Centerplate | 57% |
| G&K Services | 50% |
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HMSHost Customer Service
3.4/5
HMSHost has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About HMSHost's Customer Service
Address
6905 Rockledge Drive, Bethesda, MD
Website
http://www.hmshost.com
Phone Number
19999999999
Quick Insights into HMSHost Customer Service
HMSHost's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Hispanic or Latino customers.
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Ranked HMSHost Customer Service the Highest
Ranked HMSHost Customer Service the Lowest
HMSHost Customer Service Score by Gender
Female customers rated HMSHost's Customer Service score 1.1 stars higher than Male customers.
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Male
2.9/5
Female
4/5
HMSHost Customer Service Score by Ethnicity
HMSHost's Customer Service score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
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40
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 3.5 | African American/Black | 3.5 |
Other 4.2 | Other | 4.2 |
HMSHost Customer Service Score by Age
HMSHost's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.9 | 31-35 | 3.9 |
36-40 2.8 | 36-40 | 2.8 |
41-45 4.6 | 41-45 | 4.6 |
46-50 2.8 | 46-50 | 2.8 |
HMSHost Customer Service Score by Usage
HMSHost's Customer Service score was rated the highest by customers who have used HMSHost's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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HMSHost Customer Service Score by Industry
HMSHost's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Hospitality industry customers.
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HMSHost Customer Service vs. Competitors
Compared to its competitors, HMSHost's Customer Service score is rated right above Westfield, and is preceded by Delaware North.
| COMPANY | Customer Service Score | |
|---|---|---|
| Levy Restaurants | 3.7/5 |
| Delaware North | 3.7/5 |
| HMSHost | 3.4/5 |
| Westfield | 3.3/5 |
| Centerplate | 3.2/5 |
| G&K Services | 2.2/5 |
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HMSHost as an Employer
3.2/5
HMSHost has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
HMSHost scored a 4 for Net Promoter Score and a -4 for Employee Net Promoter Score. NPS gauges how likely a customer of HMSHost would recommend the brand to a friend. ENPS measures how likely HMSHost employees would recommend working at HMSHost to a friend.
Net Promoter Score
4
NPS Score
| 48% | Promoters |
|---|---|
| 8% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-4
eNPS Score
| 42% | Promoters |
|---|---|
| 12% | Passive |
| 46% | Detractors |
