6
NPS
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Delaware North
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About Delaware North's Brand
Delaware North Companies, Inc. is a hospitality and food service company. It provides gaming, entertainment. Among its major competitors, Delaware North is ranked in 3rd place for NPS while Levy Restaurants is 1st, and Las Vegas Sands is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.7/5
Customer Service
Delaware North CMO
Todd Merry
Todd Merry serves as the Chief Marketing Officer of Delaware North Companies. Todd started at Delaware North Companies in Mar of 2012. Todd currently resides in the Greater Boston Area.
Delaware North Ranking
- #3 / 4 of its competitors
Delaware North NPS
Delaware North's Net Promoter Score (NPS) is a 6 with 40% Promoters, 26% Passives, and 34% Detractors. Net Promoter Score tracks whether Delaware North's customers would recommend using the product based on a scale of -100 to 100.
Delaware North Overall NPS
| 40% | Promoters |
|---|---|
| 26% | Passives |
| 34% | Detractors |
Delaware North NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 3 | Dec 2023 | 3 |
Jan 2024 1 | Jan 2024 | 1 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 1 | Mar 2024 | 1 |
Apr 2024 4 | Apr 2024 | 4 |
May 2024 7 | May 2024 | 7 |
Aug 2024 5 | Aug 2024 | 5 |
Oct 2024 2 | Oct 2024 | 2 |
Nov 2024 6 | Nov 2024 | 6 |
Jan 2025 5 | Jan 2025 | 5 |
Feb 2025 7 | Feb 2025 | 7 |
Mar 2025 4 | Mar 2025 | 4 |
How Other Brands Compare
Delaware North is ranked third for NPS among its competitors. Levy Restaurants and Las Vegas Sands come in first and second, with Centerplate coming in at #4.
Delaware North |  Levy Restaurants |  Las Vegas Sands |  Centerplate | |
| Global Ranking | #- | #533 | #- | #- |
| NPS | 6 | 32 | 32 | 0 |
| Valuation Updated every 24 hours for public companies | - | - | $42.36B | $14.24B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Delaware North NPS by Gender
Male customers rated Delaware North's NPS 9 points higher than Female customers.
Male
34
Delaware North's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
25
Delaware North's NPS was rated 25 by Female customers on Comparably.
50%
Promoters
25%
Passives
25%
Detractors
Delaware North NPS by Ethnicity
Delaware North's NPS was rated 40 points by both African American/Black and Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 40 | Caucasian | 40 |
African American/Black 40 | African American/Black | 40 |
Delaware North NPS by Age
Delaware North's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
Delaware North NPS by Usage
Delaware North's NPS was rated the highest by customers who have used Delaware North's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -50 | Less than 1 Year | -50 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
5 to 10 Years 40 | 5 to 10 Years | 40 |
Over 10 Years 100 | Over 10 Years | 100 |
Delaware North NPS vs. Competitors
Compared to its competitors, Delaware North's NPS is rated right above HMSHost, and is preceded by Las Vegas Sands.
| COMPANY | NPS Score | |
|---|---|---|
| Levy Restaurants | 32 |
| Las Vegas Sands | 32 |
| Delaware North | 6 |
 | HMSHost | 4 |
| Centerplate | 0 |
 | Canterbury Park Holding Corporation | -100 |
Delaware North Customer Reviews
Out of the 2 Delaware North customer reviews 2 were positive and 0 were constructive. Delaware North customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Delaware North Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Delaware North users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Delaware North Customer Loyalty Score by Gender
Female customers rated Delaware North's Customer Loyalty score 19% higher than Male customers.
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Male
70%
Yes
Female
89%
Yes
Delaware North Customer Loyalty Score by Ethnicity
Delaware North's Customer Loyalty score was rated 82% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Delaware North.
82
out of 100
Caucasian
82
out of 100
African American/Black
Delaware North Customer Loyalty Score by Age
Delaware North's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
51-55 82% | 51-55 | 82% |
Delaware North Customer Loyalty Score by Usage
Delaware North's Customer Loyalty score was rated the highest by customers who have used Delaware North's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Delaware North Customer Loyalty Score by Industry
Delaware North's Customer Loyalty score was rated 40% by both Arts and Entertainment and Tech industry customers.
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Delaware North Customer Loyalty vs. Competitors
Compared to its competitors, Delaware North's Customer Loyalty score is rated right above Las Vegas Sands, and is preceded by Levy Restaurants.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Centerplate | 85% |
| Levy Restaurants | 79% |
| Delaware North | 69% |
| Las Vegas Sands | 63% |
| HMSHost | 61% |
| Canterbury Park Holding Corporation | 10% |
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Delaware North Product Quality
3.5/5
Delaware North has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Delaware North Product Information
Delaware North’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Delaware North's product the highest. Reviewers from the Tech industry rated Delaware North the lowest at 2.6.
- Company Size
- 10,000+ Employees
Industry
Consumer Services
Quick Insights into Delaware North Product Quality
Delaware North's Product Quality score was rated highest by customers who have used Delaware North's products/services for Over 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Delaware North Product Quality the Highest
Ranked Delaware North Product Quality the Lowest
Delaware North Product Quality Score by Gender
Female customers rated Delaware North's Product Quality score 0.3 stars higher than Male customers.
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Male
3.6/5
Female
3.9/5
Delaware North Product Quality Score by Ethnicity
Delaware North's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 3.7 | African American/Black | 3.7 |
Delaware North Product Quality Score by Age
Delaware North's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
51-55 4.3 | 51-55 | 4.3 |
Delaware North Product Quality Score by Usage
Delaware North's Product Quality score was rated the highest by customers who have used Delaware North's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Delaware North Product Quality Score by Industry
Delaware North's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Delaware North Product Quality vs. Competitors
Compared to its competitors, Delaware North's Product Quality score is rated right above Levy Restaurants, and is preceded by Las Vegas Sands.
| COMPANY | Product Quality Score | |
|---|---|---|
| Las Vegas Sands | 3.8/5 |
| Delaware North | 3.5/5 |
| Levy Restaurants | 3.4/5 |
| HMSHost | 3.3/5 |
| Centerplate | 3.1/5 |
| Canterbury Park Holding Corporation | 1.5/5 |
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Delaware North Pricing
Delaware North ROI & Value For Money
3.5/5
Delaware North has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Delaware North Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Tech industry think that they had the lowest ROI from Delaware North.
Quick Insights into Delaware North ROI
Delaware North's ROI score was rated highest by customers who have used Delaware North's products/services for Over 10 Years, and rated lowest by customers who have used Delaware North's products/services for Less than 1 Year.
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Ranked Delaware North ROI the Highest
Ranked Delaware North ROI the Lowest
Delaware North ROI Score by Gender
Female customers rated Delaware North's ROI score 0.1 stars higher than Male customers.
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Male
3.7/5
Female
3.8/5
Delaware North ROI Score by Ethnicity
Delaware North's ROI score was rated 3.7 stars by both African American/Black and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
African American/Black 3.7 | African American/Black | 3.7 |
Delaware North ROI Score by Age
Delaware North's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
51-55 4.3 | 51-55 | 4.3 |
Delaware North ROI Score by Usage
Delaware North's ROI score was rated the highest by customers who have used Delaware North's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Delaware North ROI Score by Industry
Delaware North's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Delaware North Pricing vs. Competitors
Compared to its competitors, Delaware North's ROI score is rated right above HMSHost, and is preceded by Las Vegas Sands.
| COMPANY | Pricing Score | |
|---|---|---|
| Levy Restaurants | 3.7/5 |
| Las Vegas Sands | 3.7/5 |
| Delaware North | 3.5/5 |
| HMSHost | 3.2/5 |
| Centerplate | 3.1/5 |
| Canterbury Park Holding Corporation | 1.5/5 |
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Delaware North Customer Satisfaction (CSAT)
Delaware North Customer Satisfaction (CSAT) Score
68 / 100
Delaware North has an overall Customer Satisfaction score of 68 rated by its users and customers.
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Very Satisfied
28%
Satisfied
40%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Delaware North Customer Satisfaction
Delaware North's Customer Satisfaction score was rated highest by customers who have used Delaware North's products/services for 5 to 10 Years, and rated lowest by customers from the Tech industry.
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Ranked Delaware North Customer Satisfaction the Highest
Ranked Delaware North Customer Satisfaction the Lowest
Delaware North Customer Satisfaction Score by Gender
Female customers rated Delaware North's Customer Satisfaction score 15 points higher than Male customers.
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72 / 100
MaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
87 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Delaware North Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Delaware North's Customer Satisfaction (CSAT) score was rated 76% according to Caucasian users and customers.
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76 / 100
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to African American/Black
Delaware North's Customer Satisfaction (CSAT) score was rated 80% according to African American/Black users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Delaware North Customer Satisfaction Score by Age
Delaware North's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 51-55 | 100% |
Delaware North Customer Satisfaction Score by Usage
Delaware North's Customer Satisfaction score was rated the highest by customers who have used Delaware North's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Delaware North Customer Satisfaction Score by Industry
Delaware North's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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}Delaware North Customer Satisfaction vs. Competitors
Compared to its competitors, Delaware North's Customer Satisfaction score is rated right above HMSHost, and is preceded by Las Vegas Sands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Las Vegas Sands | 85% |
| Delaware North | 68% |
| HMSHost | 66% |
| Levy Restaurants | 63% |
| Centerplate | 57% |
| Canterbury Park Holding Corporation | 0% |
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Delaware North Customer Service
3.7/5
Delaware North has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Delaware North's Customer Service
Address
250 Delaware Ave, Buffalo, NY 14202
Website
http://www.delawarenorth.com/
Quick Insights into Delaware North Customer Service
Delaware North's Customer Service score was rated highest by customers who have used Delaware North's products/services for Over 10 Years, and rated lowest by customers who have used Delaware North's products/services for Less than 1 Year.
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Ranked Delaware North Customer Service the Highest
Ranked Delaware North Customer Service the Lowest
Delaware North Customer Service Score by Gender
Male customers rated Delaware North's Customer Service score 0.3 stars higher than Female customers.
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Male
4.1/5
Female
3.8/5
Delaware North Customer Service Score by Ethnicity
Delaware North's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
African American/Black 3.7 | African American/Black | 3.7 |
Delaware North Customer Service Score by Age
Delaware North's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 26-30.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
51-55 4.6 | 51-55 | 4.6 |
Delaware North Customer Service Score by Usage
Delaware North's Customer Service score was rated the highest by customers who have used Delaware North's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Delaware North Customer Service Score by Industry
Delaware North's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Tech industry customers.
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Delaware North Customer Service vs. Competitors
Compared to its competitors, Delaware North's Customer Service score is rated right above HMSHost, and is preceded by Levy Restaurants.
| COMPANY | Customer Service Score | |
|---|---|---|
| Las Vegas Sands | 3.7/5 |
| Levy Restaurants | 3.7/5 |
| Delaware North | 3.7/5 |
| HMSHost | 3.4/5 |
| Centerplate | 3.2/5 |
| Canterbury Park Holding Corporation | 1.5/5 |
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Delaware North as an Employer
3.0/5
Delaware North has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Delaware North scored a 6 for Net Promoter Score and a -12 for Employee Net Promoter Score. NPS gauges how likely a customer of Delaware North would recommend the brand to a friend. ENPS measures how likely Delaware North employees would recommend working at Delaware North to a friend.
Net Promoter Score
6
NPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
-12
eNPS Score
| 38% | Promoters |
|---|---|
| 12% | Passive |
| 50% | Detractors |
