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NPS
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Centerplate
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About Centerplate's Brand
Centerplate, Inc. is a food and beverage corporation Among its major competitors, Centerplate is ranked in 7th place for NPS while Gousto is 1st, and Greggs is 2nd.Their current valuation is $14.24B
Brand at a Glance
85%
Customer Loyalty
3.1/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Centerplate Ranking
- #3 / 4 of its competitors
Centerplate NPS
Centerplate's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Centerplate's customers would recommend using the product based on a scale of -100 to 100.
Centerplate Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Centerplate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 0 | Apr 2021 | 0 |
Sep 2021 33 | Sep 2021 | 33 |
Oct 2021 40 | Oct 2021 | 40 |
Jan 2023 17 | Jan 2023 | 17 |
Feb 2024 -1 | Feb 2024 | -1 |
May 2024 0 | May 2024 | 0 |
Jul 2024 11 | Jul 2024 | 11 |
Sep 2024 20 | Sep 2024 | 20 |
Dec 2024 9 | Dec 2024 | 9 |
Jan 2025 0 | Jan 2025 | 0 |
How Other Brands Compare
Centerplate is ranked third for NPS among its competitors. Levy Restaurants and HMSHost come in first and second, with Aramark coming in at #4. Among those competitors, it is the second most valued company.
Centerplate |  Levy Restaurants |  Aramark |  HMSHost | |
| Global Ranking | #- | #533 | #- | #- |
| NPS | 0 | 32 | -34 | 4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $14.24B | - | $10.50B | $3.26B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Centerplate NPS by Gender
Centerplate's NPS was rated 0 by Male customers on Comparably.
Male
0
Centerplate's NPS was rated by Male customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Female
N/A
Centerplate's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Centerplate NPS vs. Competitors
Compared to its competitors, Centerplate's NPS is rated right above Sodexo, and is preceded by HMSHost.
| COMPANY | NPS Score | |
|---|---|---|
 | Gousto | 100 |
 | Greggs | 40 |
 | nakedwines.com | 33 |
| Levy Restaurants | 32 |
 | Delaware North | 6 |
| HMSHost | 4 |
| Centerplate | 0 |
 | Sodexo | -8 |
| Aramark | -34 |
 | M L Resources LLC | -100 |
Centerplate Customer Reviews
Out of the 2 Centerplate customer reviews 1 was positive and 1 was constructive. Centerplate customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Centerplate Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Centerplate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Centerplate Customer Loyalty Score by Gender
Centerplate's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Centerplate Customer Loyalty vs. Competitors
Compared to its competitors, Centerplate's Customer Loyalty score is rated right above Levy Restaurants, and is preceded by M L Resources LLC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| M L Resources LLC | 100% |
| Centerplate | 85% |
| Levy Restaurants | 79% |
| Greggs | 70% |
| Delaware North | 69% |
| Sodexo | 68% |
| nakedwines.com | 64% |
| Aramark | 62% |
| HMSHost | 61% |
| Gousto | 55% |
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Centerplate Product Quality
3.1/5
Centerplate has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Centerplate Product Information
Centerplate’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.centerplate.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Professional Services
Quick Insights into Centerplate Product Quality
Centerplate's Product Quality score was rated highest by Male customers.
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Ranked Centerplate Product Quality the Highest
Centerplate Product Quality Score by Gender
Centerplate's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Centerplate Product Quality vs. Competitors
Compared to its competitors, Centerplate's Product Quality score is rated right above Sodexo, and is preceded by HMSHost.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gousto | 5/5 |
| M L Resources LLC | 5/5 |
| Greggs | 4.1/5 |
| nakedwines.com | 3.9/5 |
| Delaware North | 3.5/5 |
| Levy Restaurants | 3.4/5 |
| HMSHost | 3.3/5 |
| Centerplate | 3.1/5 |
| Sodexo | 3/5 |
| Aramark | 2.7/5 |
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Centerplate Pricing
Centerplate ROI & Value For Money
3.1/5
Centerplate has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Centerplate ROI
Centerplate's ROI score was rated highest by Male customers.
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Ranked Centerplate ROI the Highest
Centerplate ROI Score by Gender
Centerplate's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Centerplate Pricing vs. Competitors
Compared to its competitors, Centerplate's ROI score is rated right above Sodexo, and is preceded by HMSHost.
| COMPANY | Pricing Score | |
|---|---|---|
| Gousto | 4.7/5 |
| M L Resources LLC | 4.5/5 |
| Greggs | 3.9/5 |
| nakedwines.com | 3.7/5 |
| Levy Restaurants | 3.7/5 |
| Delaware North | 3.5/5 |
| HMSHost | 3.2/5 |
| Centerplate | 3.1/5 |
| Sodexo | 3/5 |
| Aramark | 2.5/5 |
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Centerplate Customer Satisfaction (CSAT)
Centerplate Customer Satisfaction (CSAT) Score
57 / 100
Centerplate has an overall Customer Satisfaction score of 57 rated by its users and customers.
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Very Satisfied
43%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Centerplate Customer Satisfaction vs. Competitors
Compared to its competitors, Centerplate's Customer Satisfaction score is rated right above Sodexo, and is preceded by Levy Restaurants.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gousto | 100% |
| Greggs | 82% |
| Delaware North | 68% |
| nakedwines.com | 67% |
| HMSHost | 66% |
| Levy Restaurants | 63% |
| Centerplate | 57% |
| Sodexo | 53% |
| Aramark | 39% |
| M L Resources LLC | 0% |
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Centerplate Customer Service
3.2/5
Centerplate has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Centerplate's Customer Service
Address
Greenville, SC
Website
http://www.centerplate.com/
Phone Number
(864) 598-8698
Quick Insights into Centerplate Customer Service
Centerplate's Customer Service score was rated highest by Male customers.
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Ranked Centerplate Customer Service the Highest
Centerplate Customer Service Score by Gender
Centerplate's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Centerplate Customer Service vs. Competitors
Compared to its competitors, Centerplate's Customer Service score is rated right above Sodexo, and is preceded by HMSHost.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gousto | 4.7/5 |
| M L Resources LLC | 4.5/5 |
| Greggs | 4/5 |
| nakedwines.com | 3.8/5 |
| Levy Restaurants | 3.7/5 |
| Delaware North | 3.7/5 |
| HMSHost | 3.4/5 |
| Centerplate | 3.2/5 |
| Sodexo | 3/5 |
| Aramark | 2.6/5 |
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Centerplate as an Employer
3.0/5
Centerplate has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Centerplate scored a 0 for Net Promoter Score and a -2 for Employee Net Promoter Score. NPS gauges how likely a customer of Centerplate would recommend the brand to a friend. ENPS measures how likely Centerplate employees would recommend working at Centerplate to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-2
eNPS Score
| 44% | Promoters |
|---|---|
| 10% | Passive |
| 46% | Detractors |
