Hoshizaki America Technical Support Department Employee Reviews
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Overall i believe they have an employee facing vision for a great place to work
Their transparency around company performance. It creates trust and keeps everyone aligned.
Flexible if situations warrant it
clear and professional way of describing goals and objectives for the team
My leadership team is awesome; they greatly help in resolving day to day issues and coming up with long term solutions.
What does the leadership team need to get better at?
Directly communicating to the DC's. There has never been an opportunity to discuss what we need to do to improve customer service or other issues pertaining to the DC's.
Visiting the DC's and sitting down with individual employees to express their concerns and suggestions without retaliation.
Communicating a clear message, treating employees better. Personally I believe they only see us as tools.
better attitude to all team members not just the ones that do favors for management
What is the best part about your compensation package?
Health insurance for my family
401k and medical benefits stand out most
The pay is very competitive and keeps up to date with the job market.
Separate PTO for sick time would be ideal, all my previous companies had separate days to use for sick time. Here it's combined in one pot.
It benefits me and my family
Why do you feel undervalued and what would make you feel better about your compensation?
I have had exemplary reviews for 20 years and only one wage increase above the standard 3%.
We are below industry standards
Individual compensation should be merit based and not the standard 3% increase.
Compensation is held to the lower end of the scale for my position, here and Industry wise. would like to see this reviewed. My Director is not taking full advantage of the Ice Breaker program for his direct managers.
A million dollars, just kidding. As you know and I am sure you are in the same boat. Getting tougher to keep up with inflation. I would love to advance in this company, not sure how to show my value other than always showing up, treating our customers as I would be treated
What are some of the best things about your team?
Most of the team really does desire to be a family or at least have a solid relationship with each other
They are reliable, friendly, and hardworking
Working together to complete goals
all ways able to help solve issues
They are very helpful if anyone has a question and actually seem to care.
What do your coworkers need to improve and how could you work together better?
Better attitudes and open discussions.
Stop living in a silo and acknowledging that how they do their jobs affects how I do mine
they are friends of the boss, so they think they are the boss.
not singling members out with issues when it was a team problem
What is most positive about the culture and environment at your company?
The company gives me the opportunity to use my skills
Not much. this is all.
A supportive, collaborative environment where people work well together and communicate openly.
Friendly and good team work
people always willing to help and very respectful
What needs to change to make the company culture better?
teach your upper management how to treat employees like humans. There are managers who make this a toxic environ, some even gloat about it.
What did you like most about the interview process?
There aren't any Interviews reviews of Hoshizaki America yet.
Be the first to contribute a review.
What would you improve about your company's interview process?
There aren't any Interviews reviews of Hoshizaki America yet.
Be the first to contribute a review.
What makes you most happy at work?
I am able to brain storm and branch out with ideas
Working with a dependable, hardworking team
Personal interaction with out customers
being able to help customers solve difficult issues, teaching
Helping customers/techs resolve issues with their machines.
What's going wrong and how can it be improved?
Poor quality of products. Poor new hires. Concise communications are rare. HR is nonexistent in the DC's. Need to improve quality. Better communication (in person) from corporate. Better corporate support to the DC's.
No structure, management oblivious to issues in the DC. Inconsistent coaching and discipline.
im not at liberty to say
more work life-balance and more communication between departments and branches.
Too much chaos in production, constantly changing scheduled and forcing people to always be stressed and behind,
What do you like best about your company?
There aren't any Outlook reviews of Hoshizaki America yet.
Be the first to contribute a review.
What would you most like to see improved at your company?
There aren't any Outlook reviews of Hoshizaki America yet.
Be the first to contribute a review.