Humana Employee Reviews
Out of 771 Humana employee reviews, 80% were positive. The remaining 20% were constructive reviews with the goal of helping Humana improve their work culture. The Sales team, with 93% positive reviews, reports the best experience at Humana compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 37% of that department's reviews constructive in nature.
What does the leadership team need to get better at?
Hire experienced manager's who actually worked in the same type of business that you run.
Everything related to health care
Being human and willing to help
Very hateful with tons of micro management. Many unfrienly people there
Review from Customer Support Dept
Replacing the clown in vice president position Khursheed Zafar
Why do you feel undervalued and what would make you feel better about your compensation?
Better healthcare, dental, and 401K benefits. Wages that keep up with record inflation.
Review from IT Dept
With Bonuses we stay ahead of inflation. However with industry and company setbacks It is going to be a struggle.
No accountability from the leaders to acknowledge that they have terrible outdated systems and are harrassing existing members
The insurance is expensive and horrible coverage. Pay should be better for the employees in the branches who keep it running day to day.
We work at a Healthcare company and still have to pay for healthcare benefits. Also the budgeted increases were still lagging inflation while still pulling billions over target profits.
What do your coworkers need to improve and how could you work together better?
Need to be friendlier and more helpful to newer employees
Review from Customer Support Dept
More meetings with the camera on.
DGO is full of themselves
They are intimidated and scared to express what they feel
Review from Customer Support Dept
Have a diverse team and a culture of family
What needs to change to make the company culture better?
Get rid rid of toxic buddy high school culture
Care more about the employees, hire a new leader team, HR should be more involved on how the employees are treated.
The mission and values speak of thriving, inclusion, and togetherness, but this is only if you agree with the direction of your leadership team. The company needs to ensure leaders are properly trained in its mission and values and can actually lead people in an engaging and servant leadership way.
CEO making over $10 million and cost of everything is going up
Better leadership with a bias for action; less PPT. Stop being date-driven.
What would you improve about your company's interview process?
Hiring practices are convoluted and difficult to navigate. Done 100% remote.
Many internal candidates are never interviewed because HR recruiter selection which short changes candidates who may be benefit from networking, exposure to higher levels of leadership and constructive feedback to learn from the interview experience.
Most supervisors do know the interview process
An interview should not determine what you bring to the table.
During interviews ask about integrity.
What's going wrong and how can it be improved?
The company needs to shift from cutthroat solely results driven to a culture that is thriving together and actually inclusive and embracing diversity with a focus on delivery products and services that focus on the wellbeing of others.
Humana premiums are so expensive
They have been giving OT every day including weekends for 2 years. Employees health is deteriorating due to constant labor exploitation
Review from Customer Support Dept
When the staff jas a question about certification and day to day job question. Stop saying I will get back to you or just e ading the questions.
Review from Operations Dept
Change leadership. Leadership can either make it or break it.
What would you most like to see improved at your company?
Respect the healthcare staff, nursing staff. We work are butts off because we care and it saves Humana tons of money. SHOW APPRECIATION
Culture must be at company level and not at the team level. Humana gives lot of power to immediate managers and in circumstances where they are not truthful may hurt employees. Hire good managers and make sure, Humana's vision is applied at team level
Review from IT Dept
Office space
Review from Admin Dept
Transparency and break down of silos
Review from Operations Dept