11
NPS
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Humanscale Corporation
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About Humanscale Corporation's Brand
Humanscale is the premier designer of sustainable ergonomic seating and tools for a more comfortable workplace. Among its major competitors, Humanscale Corporation is ranked in 3rd place for NPS while Steelcase is 1st, and Haworth is 2nd.
Brand at a Glance
89%
Customer Loyalty
3.6/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Humanscale Corporation Ranking
- #2 / 4 of its competitors
Humanscale Corporation NPS
Humanscale Corporation's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Humanscale Corporation's customers would recommend using the product based on a scale of -100 to 100.
Humanscale Corporation Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Humanscale Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Dec 2020 0 | Dec 2020 | 0 |
Apr 2022 33 | Apr 2022 | 33 |
Sep 2022 40 | Sep 2022 | 40 |
May 2023 49 | May 2023 | 49 |
Jan 2025 29 | Jan 2025 | 29 |
Jan 2026 13 | Jan 2026 | 13 |
How Other Brands Compare
Humanscale Corporation is ranked second for NPS among its competitors. Haworth and Knoll come in first and third, with Herman Miller coming in at #4.
Humanscale Corporation |  Herman Miller |  Haworth |  Knoll | |
| Global Ranking | #- | #325 | #778 | #- |
| NPS | 11 | -62 | 34 | 8 |
| Valuation Updated every 24 hours for public companies | - | $2.48B | $652.90M | $830.68M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Humanscale Corporation NPS vs. Competitors
Compared to its competitors, Humanscale Corporation's NPS is rated right above Knoll, and is preceded by Haworth.
| COMPANY | NPS Score | |
|---|---|---|
 | Steelcase | 37 |
| Haworth | 34 |
| Humanscale Corporation | 11 |
| Knoll | 8 |
| Herman Miller | -62 |
Humanscale Corporation Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Humanscale Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Humanscale Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Humanscale Corporation's Customer Loyalty score is rated right above Knoll.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Humanscale Corporation | 89% |
| Knoll | 85% |
| Steelcase | 77% |
| Haworth | 73% |
| Herman Miller | 47% |
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Humanscale Corporation Product Quality
3.6/5
Humanscale Corporation has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Humanscale Corporation Product Information
Humanscale Corporation’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.humanscale.com
- Company Size
- 5,001-10,000 Employees
Humanscale Corporation Product Quality vs. Competitors
Compared to its competitors, Humanscale Corporation's Product Quality score is rated right above Herman Miller, and is preceded by Haworth.
| COMPANY | Product Quality Score | |
|---|---|---|
| Knoll | 4.3/5 |
| Steelcase | 4/5 |
| Haworth | 3.9/5 |
| Humanscale Corporation | 3.6/5 |
| Herman Miller | 1.9/5 |
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Humanscale Corporation Pricing
Humanscale Corporation ROI & Value For Money
3.9/5
Humanscale Corporation has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Humanscale Corporation Pricing vs. Competitors
Compared to its competitors, Humanscale Corporation's ROI score is rated right above Haworth, and is preceded by Steelcase.
| COMPANY | Pricing Score | |
|---|---|---|
| Steelcase | 4/5 |
| Humanscale Corporation | 3.9/5 |
| Haworth | 3.8/5 |
| Knoll | 3.5/5 |
| Herman Miller | 1.6/5 |
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Humanscale Corporation Customer Satisfaction (CSAT)
Humanscale Corporation Customer Satisfaction (CSAT) Score
100 / 100
Humanscale Corporation has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
25%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Humanscale Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Humanscale Corporation's Customer Satisfaction score is rated right above Knoll.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Humanscale Corporation | 100% |
| Knoll | 80% |
| Steelcase | 73% |
| Haworth | 71% |
| Herman Miller | 19% |
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Humanscale Corporation Customer Service
4/5
Humanscale Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Humanscale Corporation's Customer Service
Address
New York City, NY 10010
Website
http://www.humanscale.com
Phone Number
(732) 356-4156
Humanscale Corporation Customer Service vs. Competitors
Compared to its competitors, Humanscale Corporation's Customer Service score is rated right above Knoll, and is preceded by Steelcase.
| COMPANY | Customer Service Score | |
|---|---|---|
| Steelcase | 4/5 |
| Humanscale Corporation | 4/5 |
| Knoll | 3.7/5 |
| Haworth | 3.6/5 |
| Herman Miller | 1.7/5 |
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Humanscale Corporation as an Employer
2.9/5
Humanscale Corporation has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Humanscale Corporation scored a 11 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of Humanscale Corporation would recommend the brand to a friend. ENPS measures how likely Humanscale Corporation employees would recommend working at Humanscale Corporation to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 18% | Promoters |
|---|---|
| 13% | Passive |
| 69% | Detractors |
