indinero Employee Reviews
Out of 2435 indinero employee reviews, 92% were positive. The remaining 8% were constructive reviews with the goal of helping indinero improve their work culture. The HR team, with 100% positive reviews, reports the best experience at indinero compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
Our leadership fosters a culture of open communication.
They made employees well informed to every changes and decisions for the progress of both the company and its employees
Training , Certification, Appreciation and Innovation
I like that the leadership team is approachable and always open to feedback.
The leadership team is very accommodating and reasonable.
What does the leadership team need to get better at?
Not relying on exit interviews for decisions about pay. Employees have left for better paying jobs, but don't want to burn bridges in case they ever want to come back so it isn't mentioned. Current employees are saying that compensation is low and not keeping up with cost of living increases.
Understanding why employees are leaving the company and figure out what needs to be fixed to retain employees
Pay close attention to the things mentioned during exit interviews and make sure to consider it in making decisions and plans regarding employee retention.
Review from Finance Dept
Make your employees feel valued and reward them for their loyalty to the company.
Better compensation packages and clear salary increase policies
Review from Operations Dept
What is the best part about your compensation package?
SSP is the most valuable component.
yearly salary appraisal and review
The best part of our compensation package is the quarterly bonus, which truly reflects our performance and grit we put in to deliver results. I also appreciate the additional benefits that come with career progression, recognizing our growth as we move up the corporate ladder.
I think the best part is the quarterly bonus that we received. It is also a motivation to work hard.
the hmo and wellmess program
Why do you feel undervalued and what would make you feel better about your compensation?
I feel my compensation doesn’t fully reflect the scope of my work and impact. Regular performance-based reviews or adjustments aligned
Increased pay, a different bonus structure because the current one doesn't work. Higher 401K company match.
I feel undervalued because my current salary does not reflect the level of responsibility, experience, and contributions I bring to the team. A salary adjustment in line with my role and market standards would make me feel more fairly compensated.
Annual compensation reviews are inconsistent. Usually it extends for a couple of months and percentage of increase is insignificant.
higher salary aligned to other bpo companies
What are some of the best things about your team?
Demonstrates a collaborative and helpful attitude.
We work as one team without any issues or concerns
Highly collaborative, detail-oriented, and committed to accuracy. Everyone supports each other, which makes even the busiest times manageable and rewarding.
One of the best things about our team is how fun and engaging everyone is - there's never a dull moment. The energy is always positive, and people genuinely connect with each other. Even interacting with those outside the team, it never feels awkward because everyone is just so welcoming.
We make sure that we achieved the target date the clients gives us to finish our work.
What do your coworkers need to improve and how could you work together better?
The remote environment has it's pros and cons. Connecting with co workers is a challenge
The communication between teams has improved. I think the biggest challenge is there are a lot of tasks to get done so everyone feels spread thin.
Remember we are one team and the way things sound in slack messages.
Review from Finance Dept
Continuing to work as a team to help the clients.
Review from Operations Dept
Sometime matching urgency in work to match impact to client deliverables
What is most positive about the culture and environment at your company?
The company fosters a positive and empowering culture built on trust and transparency, where open communication between leadership and employees creates a strong sense of belonging.
All company activities are engaging and fun
What I find most positive about our company culture is the consistent effort to promote true work-life balance. Our mental and physical well-being is always prioritized, along with the time we spend with our families.
Most positive is that we are working from home, we don't need to travel an hour/s to get to the office and the fact that we are almost flexi time and it feels like less pressure to do our work but we make sure that we finished it on time.
i appreciate an environment where leaders are approachable, feedback is encouraged, and employees are recognized for their efforts.
What needs to change to make the company culture better?
Continued global teaming across business units
Avoid long working hours and PH Holidays should be given credit as well specially if non-working
Review from Finance Dept
more empowerment between colleagues (more frequent team activities, not just about work)
Review from Finance Dept
Go back to the core of the company. InDinero used to be a fun work environment with work-life integration. Now, it is all about work, meeting the management's desired utilization, monitoring this and that, etc. If the culture is going to be this stale then at least pay us the industry rate.
Review from Finance Dept
Work on teaming new hires with good mentors.
Review from Customer Support Dept
What did you like most about the interview process?
Direct approach to getting to an offer
Introduction to cross functional teams
I feel like I am talking to a new friends
Review from HR Dept
Quick response and follow-up through the process
What would you improve about your company's interview process?
There aren't any Interviews reviews of indinero yet.
Be the first to contribute a review.
What makes you most happy at work?
I'm grateful to work alongside supportive colleagues and appreciative clients who make collaboration both rewarding and enjoyable.
Receiving appreciation to every completed tasks and solving client concerns
I find the most joy at work when my efforts are recognized and I’m surrounded by a te
What makes me happiest at work is the opportunity to discover new things, learn new skills, and continuously push myself to the limit. I thrive on challenges that help me grow and develop into the best version of myself.
The fact that we are working from home because I can take care of my child at the same time I can help my husband in terms of financial needs and I can still pursue my career due to our setup.
What's going wrong and how can it be improved?
i hope they could improve the salary package a little bit more.
I feel like I no longer have growth within the organization. There is less presence of mentorship especially from US POCs I work with. I feel like I am not learning and/ or improving. Although, at some point, I love the advantage of working independently.
Review from Finance Dept
I think our motto somewhat shifted from employee/culture centric to revenue/customer is king. So it gets tiring and there's less incentive to be creative.
Review from Operations Dept
Workload especially during the busy season.
Review from Operations Dept
There should be some activities apart from work. There used to be some happy hour or some sort of activity in the dept but it's gone now.
Review from Finance Dept
What would you most like to see improved at your company?
Cross department teaming and collaboration
Bridging collaboration gaps and driving better teaming is something we continuously focus on with the goal of delivering a truly great client experience.