Internet Brands – One of the worst companies I've ever worked for. Sales department doesn't pay what the commission plan says, and everything is smoke and mirrors. | Comparably

Internet Brands – One of the worst companies I've ever worked for. Sales department doesn't pay what the commission plan says, and everything is smoke and mirrors.

Internet Brands Claimed Company
Since launching in 1998 as CarsDirect.com, Internet Brands has grown to become a fully integrated online media and client services organization focused on four high-value vertical categories: Automotive, Health, Legal and Home / Travel. The company’s award-winning consumer websites lead their categories and serve more than 100 million monthly visitors, while a full range of web presence offerings has established deep, long-term relationships with SMB and enterprise clients. Internet Brands’ powerful, propriety operating platform provides the flexibility and scalability to fuel the company’s continued growth. read more
EMPLOYEE
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160
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1836
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One of the worst companies I've ever worked for. Sales department doesn't pay what the commission plan says, and everything is smoke and mirrors.

What did you like most about the interview process?

Managers are some of the nicest I've ever worked for. This could be a great company, it just needs to do some self-reflection and bring in people who have worked at similar companies to improve the infrastructure.

What's going wrong and how can it be improved?

All my customers told me not to take this job. Products are subpar. Entire website needs to be updated and revamped. Have a real training department, marketing department, human resources department. Stop running company like an auto dealer. Talk to salespeople find out how to improve the job.

Why do you feel undervalued and what would make you feel better about your compensation?

Base pay is the lowest in the industry. Company will never get ahead without paying more, because everyone has one foot out looking for another job that has a living wage. Job posting says pay is $80k-$120k, but it is nowhere near that. I feel like I was duped.

What are some of the best things about your team?

Team is great, but there is constant turnover. Once COVID is behind us, I doubt many of us will still be there. Biggest problem is Managers take active accounts and switch them to their own name, and don't give salespeople any residual or even a chance to upsell. Customer retention is a problem.

What does the leadership team need to get better at?

Leadership team has been there for decades. They need to bring in some new people that have a successful track record, in order to get this company back on track. I have never seen turnover at this rate. Leadership needs to talk to the salespeople and find out how to improve conditions and morale.

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