Q&A With iRobot Employees

It's not about doing the same thing day-in and day-out. You'll be challenged to go outside of the norm, to think differently about what our customers' wants and needs. We are looking for those who can imagine the extraordinary; only then can we deliver the future.

How employees describe working at iRobot

I purchased a Roomba which has always worked well. I purchased an i7 a little over two years ago and it has been nothing but trouble. I have worked with Roomba’s customer service who strung me along for months until the machine was no longer under warranty. Roomba has now ghosted m

Customer service is non existent. I have been transferred to upper level agents who ask for the same photos already sent. There is a huge delay in response from them, and when they respond they are unable to help. The quality of their projects is unexpectedly low and the support offered is lower

low maintenance customer service is excellent

System works with out fuss

I feel undervalued simply because my compensation at iRobot reached the "cap" of my title, then I quit, then my compensation got doubled in another company in the same area.

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Should I work at iRobot?

20% of iRobot employees would encourage their friends to become coworkers, whereas 13% are neutral and 67% would not recommend working at iRobot to their friends.

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