JumpStart FAQs

If you are a C level technician or above serving one of the locations below, you could earn at least $1,200-$2,000/week depending on the market you serve!

Boston, MA (at least $2,000/week)

Cincinnati, OH

Cleveland, OH

Columbus, OH

Dallas-Ft. Worth, TX

Denver, CO (at least $2,000/week)

Detroit, MI

Dublin, CA(at least $2,000/week)

Englewood, CO(at least $2,000/week)

Fremont, CA(at least $2,000/week)

Milwaukee, WI

Phoenix, AZ

Pittsburgh, PA

Point Roberts, WA

Raleigh-Durham (Fayetteville)

Sacramento-Stockton-Modesto, CA

Salt Lake City, UT

San Francisco-Oakland-San Jose, CA(at least $2,000/week)

Seattle-Tacoma, WA(at least $2,000/week)

St. Louis, MO

Virginia Beach, VA

In order to be eligible, you need to week-over-week*:

Have at least 40 hours/week of availability on your calendar between 8 AM and 6 PM local time, Monday-Sunday with four hour calendar blocks

Complete at least 80% of your appointments

Send 80% of your appointments recommended services

Have zero no call no shows, warranty claims, and negative reviews

Have at least a 15-mile radius high-demand service area without any holes or gaps in coverage

You will be paid weekly if you are owed an incentive, e.g., if you earn $700 one week and meet all of the requirements above, you will be paid an additional $500 the week after.

Not available for 40 hours/week? Meet the same requirements as specified above, and you could earn at least:

$900 with at least 30 hours/week of availability on your calendar between 8 AM and 6 PM local time, Monday-Sunday with at least three hours calendar blocks or

$450 with at least 15 hours/week of availability on your calendar between 8 AM and 6 PM local time, Saturday-Sunday

Mention this incentive when you call in to speak to YourMechanic so you can qualify!

*YourMechanic can discontinue weekly floor incentive at their discretion.

YM has transformed the platform's compensation structure to put control in your hands. The new pay structure provides the opportunity for any technician to make $50-$55 per hour. It's simple - the more you work, the more you make!

Base Pay Every new technician on the YM platform starts off at $40 per hour. You will qualify for a base pay increase depending on your skill level and the amount of Turbo Hours you complete. *If you live in the San Francisco Bay Area, your base pay starts off at $42.50/hour.

Turbo Hours (Broken-up in Tiers) Turbo Hours are the number of labor hours completed for any appointment that receives at least a 4-star rating with no workmanship warranty claims.

*If the customer does not rate the service you will still receive your Turbo Hours for that appointment.*

Based on the amount of Turbo Hours you have completed you will be ranked as a Tier 1, 2, or 3 technician.

Base Pay by Skill Level*

Turbo Hours

Journeyman Basic

Journeyman Drivability

Master Drivability

Tier 1

500-999

$40

$40

$40

Tier 2

1,000-1,999

$40

$41

$42

Tier 3

2,000+

$40

$42

$45

Bonus Structure

As you move up in Tiers you qualify for a base pay increase (heavily weighted on your skill level) and you unlock bonuses!

Weekly BonusOnce you become a Tier 1 technician (youve completed a least 500 Turbo Hours), you qualify for a weekly bonus. You must complete a minimum of 15 Turbo Hours in one week to jump-start the following bonuses:

Completed Hours

Increase/hr

Total Bonus

15-19hrs/week

$1

$15-$19

20-24hrs/week

$2

$40-$48

25-29hrs/week

$3

$75-$87

30hrs+/week

$5

$150+

New Customer BonusEarn $10 more per hour when you complete a service for a new customer (that you book through your app) that has not previously been serviced on our platform.

Returning Customer BonusEarn $5 more per hour for an appointment with a returning customer who books you directly from the website or you book through the mechanic app. This bonus applies to diagnostic follow-ups and recommended services that are completed more than 30 days after your first appointment with the customer.

Bonus Type

Bonus

New Customer

$10/hr

Returning Customer

$5/hr

Laying Out Your Goals

We could go on and on about all of the great things the platform has to offer, and ways other YM technicians have found success. However, we'd rather start by asking: what are you looking to gain from working with YM?

In order to create a solid foundation for your business, you must first figure out what you are looking to gain from it. Whether you are looking for extra income or to work full-time, having specific goals that set realistic timelines for achieving them will help you measure your success.

Providing solid answers to the questions listed below will help you gauge how much time is needed to achieve your goals:

What are your income goals?

How many hours do you want to work?

What are you looking to gain from the platform?

6 Roles of a Mobile Technician

There are plenty of factors that go into running your own business. Add to that learning a new platform and you have more than enough to overwhelm any new YM technician. To make this transition a bit easier, we spent some time studying our most successful technicians and found that they have many things in common.Beyond functioning as a mechanic, these technicians have each mastered a number of roles that are vital to the success of their businesses. These roles are:

Documentation Pro

Parts Specialist

Service Adviser

Master of Finance

Marketing Specialist

PR Manager

Throughout JumpStart we will explore how each role functions in your business along with a few tips from the pros. Keep reading below for a brief overview of each role!

6 Roles of a Mobile Technician

Documentation Pro:Leaving detailed documentationprovides clarity and builds trust between you and the customer. It can also refresh your memory before working with returning customers and help resolve any potential misunderstandings.

Parts Specialist:To get the job done on time you need the right parts. We will handle thebulk of your part orders, but there will come a time when you'll have to make on-the-spot decisions to ensure quality service for your customers.

Service Adviser:Running your shop-on-wheels will require a lot of hands-on interaction with your customers. Most importantly, you must actively listento your customers' concerns and communicate your professional advice in a way that your customers can understand.

Master of Finance:Whether you are part-time or full-time on the platform, meeting your financial goals is a major component of running a successful business. We'll show you how to skillfully manage your businesss finances and how to get the most out of any opportunity.

Marketing Specialist: We'll help bring you customers, but its your responsibility to keep them. Our top mechanics network and build their businesses with the 3 Fs in mind: Follow-ups, Friends & Family.

PR Manager:You are the face of your business, and although the concept of a mobile mechanic seems straightforward, some customers remain skeptical. This is why we encourage you to focus on providing a professional experience that inspires confidence in your ability to get the job done.

Next article

Click here to head to the next article

Welcome to YourMechanic JumpStart!

The prospect of running your own business is exciting, though knowing where to start can be difficult. Manytechnicians who join the platform with great mechanical skills do not last because they lack the knowledge and experience required to run a business. At YourMechanic our goal is to help technicians take their skilled trade to the next level. We've designed JumpStart to help you build a solid foundation for the success of your business.

Jumpstart will guide you through your first 45 days as a business owner as you become familiar with the YM platform. Through Jumpstart you will learn key features of the app, ways to generate repeat customers, tips for staying organized, and how to get the most out of every opportunity.

We are glad to have you on the platform. Lets get started!

Below are a few different examples of how mechanics at different levels and different tiers are making the new pay system work for them.

For more information about the structure of the new pay system click here.

This slide shows how a skills upgrade can help mechanics increase their base pay and earn more for the same hours worked. Click here for more information about skills upgrades. here

Some mechanics might see a reduction in their base pay. As you can see in this example, that doesn't necessarily mean a reduction in their overall pay. This mechanic qualifies for weekly bonuses and so ends up making the same amount even with lower base pay. Click here for more information about base pay.

If that same mechanic were to work two additional hours a week, they would bump up to a higher weekly bonus rate and end up earning more than they would have given the same hours worked with the higher base pay.

This example shows the impact of the returning and new customer bonuses. To learn more about customer and weekly bonuses, click .

In this example, we return to the mechanic whose base pay went down $1. If there were to work with new and returning customers at the same relative rate as the previous mechanic, those bonuses along with their weekly bonus put them well above what they would have earned at the higher base pay.

One way the system matches you with the quote request is by verifying you have the basic tools for the job. This is why its important to keep your tools updated. If you get a new tool, lose a tool, or break a tool you can update your inventory through your app in the tab.

This will allow the system to filter out the jobs you cannot perform since you do not have the required tools. Our system will only auto check for the basic tools required for a service this is why we advise checking the repair procedures prior to the appointment for specialty tools.

Voice notes help you provide a clear description of what service you were booked for, what services you provided, and any issues you found along the way.

Answer the questions below when leaving voice notes for any service and you will have the basics covered. Remember to listen back to your voice notes before submitting them to make sure they are clear and free of any distortion.

Reason For Visit

What vehicle are you working on (make/model/year)?

Why did the customer request the appointment (i.e. what job were you booked for)?

Did the customer mention any other issues or concerns when you arrived on site?

Services Provided

What service(s) did you perform and what process(s) did you follow?

Did you run into any issues? How did you address them?

Did you provide any goodwill services (i.e. top off fluids or clean battery case/connectors)?

Did you test drive or run any other test to determine if the customer's issue was resolved?

Problems Found

Did you find any other issues in the area you were working on?

Were there any brittle or rusted parts?

Did anything out of the ordinary happen that caused a concern?

Were the customer's issues fixed or are further inspections/repairs needed?

Pictures

Each technician develops their own way of organizing the documentation process. No matter where you decide to begin, always remember there are pictures required with every step.

Here are the core areas to document:

Warning Lights

Odometer In/Out

Interior/ Exterior

VIN

Damages

Parts (old and new)

Pictures help the customer visualize what work you did on their vehicle and any further issues you found. Before completing your service double-check that your pictures have been taken clearly. Keep reading below for the purpose for each section.

Warning Lights- Take pictures of the instrument cluster while the vehicle is running to capture any service lights that are on, any visual issues with the gauges, and to confirm the customer's mileage. Make sure that the service lights are in focus and can be easily identified.

Odometer In/Out- Be sure to take a picture of the odometer both at the start and at the end of the appointment. This helps track any driving done during the service and helps us determine if the customer is still within our 12 month/12,000-mile warranty.

Interior/Exterior- You will want to document the overall condition of the exterior and interior of the customer's vehicle. Before you start working, do a walk around and make sure to capture all 4 sides of the vehicle's exterior.

VIN- Take a picture of the VIN sticker so we have a record that you worked on the correct vehicle. Always use the VIN sticker in the door jamb, as pictures of the VIN under the windshield are too difficult to read.

Damages- As you document the overall exterior/interior of the car, take close-ups of any visible damage such as dents, scratches, tears, missing items on the vehicle, etc. If you notice any brittle/rusted parts in the area you're servicing, make sure to capture those as well.

Parts- Parts documentation is meant to show more than what parts you used to repair the customer's car. Taking a picture of both the old part removed and the new parts installed helps show the customer that you completed the requested service, creating a better customer experience.

At YM you are paid via direct deposit. Through your app, you can see your finances and see what you have been paid for each appointment. You will also be able to see any parts charges, credits, or any other changes to your pay. Pay is based on the labor hours per job. If you have any labor hour disputes for repairs, feel free to reach out to the parts team to discuss this. However, BEFORE reaching out, make sure to review the repair procedures in Mitchell/Identifix as this could potentially answer any questions you have about the labor time.

demand rank

(ranked in order of most to least jobs)

region

city

zip code

1

Albuquerque-Santa Fe, NM

Albuquerque

87102

2

Albuquerque-Santa Fe, NM

Albuquerque

87114

1

Atlanta, GA

Lawrenceville

30044

2

Atlanta, GA

Duluth

30096

3

Atlanta, GA

Stone Mountain

30087

4

Atlanta, GA

Cumming

30041

5

Atlanta, GA

Lithonia

30058

6

Atlanta, GA

Lawrenceville

30043

7

Atlanta, GA

Lithonia

30038

8

Atlanta, GA

Suwanee

30024

9

Atlanta, GA

Douglasville

30134

10

Atlanta, GA

Buford

30519

11

Atlanta, GA

McDonough

30253

12

Atlanta, GA

Tucker

30084

13

Atlanta, GA

Dacula

30019

14

Atlanta, GA

Atlanta

30315

15

Atlanta, GA

Cumming

30040

16

Atlanta, GA

Jonesboro

30238

17

Atlanta, GA

Atlanta

30344

18

Atlanta, GA

Atlanta

30311

19

Atlanta, GA

Buford

30518

1

Austin, TX

Austin

73301

2

Austin, TX

Pflugerville

78660

3

Austin, TX

Cedar Park

78613

4

Austin, TX

San Marcos

78666

5

Austin, TX

Round Rock

78664

6

Austin, TX

Austin

78748

7

Austin, TX

Austin

78745

8

Austin, TX

Austin

78758

9

Austin, TX

Leander

78641

10

Austin, TX

Kyle

78640

11

Austin, TX

Austin

78741

12

Austin, TX

Austin

78759

1

Baltimore, MD

Gwynn Oak

21207

1

Baton Rouge, LA

Baton Rouge

70812

1

Birmingham, AL

Birmingham

35218

1

Boston, MA-Manchester, NH

Boston

02228

2

Boston, MA-Manchester, NH

Whitinsville

01588

3

Boston, MA-Manchester, NH

Allston

02134

4

Boston, MA-Manchester, NH

Worcester

01602

1

Buffalo, NY

Buffalo

14210

1

Charleston, SC

Summerville

29483

2

Charleston, SC

Charleston

29403

3

Charleston, SC

Goose Creek

29445

1

Charlotte, NC

Charlotte

28206

2

Charlotte, NC

Charlotte

28269

3

Charlotte, NC

Charlotte

28277

4

Charlotte, NC

Charlotte

28213

5

Charlotte, NC

Charlotte

28262

6

Charlotte, NC

Charlotte

28215

7

Charlotte, NC

Charlotte

28216

8

Charlotte, NC

Charlotte

28227

9

Charlotte, NC

Rock Hill

29730

10

Charlotte, NC

Charlotte

28273

11

Charlotte, NC

Concord

28027

12

Charlotte, NC

Concord

28025

13

Charlotte, NC

Charlotte

28214

14

Charlotte, NC

Charlotte

28208

15

Charlotte, NC

Gastonia

28054

16

Charlotte, NC

Fort Mill

29715

17

Charlotte, NC

Charlotte

28212

1

Chicago, IL

Waukegan

60085

1

Cincinnati, OH

Cincinnati

45217

1

Cleveland-Akron (Canton), OH

Cleveland

44103

1

Colorado Springs-Pueblo, CO

Colorado Springs

80929

1

Columbia, SC

Columbia

29229

1

Columbus, OH

Columbus

43201

2

Columbus, OH

Hilliard

43026

1

Dallas-Ft. Worth, TX

Dallas

75226

2

Dallas-Ft. Worth, TX

Plano

75023

3

Dallas-Ft. Worth, TX

Fort Worth

76102

4

Dallas-Ft. Worth, TX

Carrollton

75007

5

Dallas-Ft. Worth, TX

Garland

75041

6

Dallas-Ft. Worth, TX

Frisco

75035

7

Dallas-Ft. Worth, TX

Mesquite

75149

8

Dallas-Ft. Worth, TX

McKinney

75070

9

Dallas-Ft. Worth, TX

Keller

76244

10

Dallas-Ft. Worth, TX

Grand Prairie

75052

11

Dallas-Ft. Worth, TX

Allen

75013

12

Dallas-Ft. Worth, TX

Allen

75002

13

Dallas-Ft. Worth, TX

Forney

75126

14

Dallas-Ft. Worth, TX

Mansfield

76063

15

Dallas-Ft. Worth, TX

Fort Worth

76137

1

Dayton, OH

Dayton

45408

2

Dayton, OH

Dayton

45458

3

Dayton, OH

Yellow Springs

45387

1

Denver, CO

Denver

80201

2

Denver, CO

Englewood

80111

3

Denver, CO

Parker

80134

4

Denver, CO

Littleton

80124

5

Denver, CO

Aurora

80018

6

Denver, CO

Broomfield

80020

1

Detroit, MI

Detroit

48209

2

Detroit, MI

Roseville

48066

3

Detroit, MI

Southfield

48076

4

Detroit, MI

Ypsilanti

48197

5

Detroit, MI

Dearborn Heights

48125

6

Detroit, MI

Dearborn

48120

1

El Paso, TX

El Paso

79907

1

Ft. Myers-Naples, FL

Fort Myers

33907

2

Ft. Myers-Naples, FL

Naples

34116

3

Ft. Myers-Naples, FL

Cape Coral

33990

1

Grand Rapids-Kalamazoo-Battle Creek, MI

Grand Rapids

49501

1

Greensboro-High Point-Winston Salem, NC

Greensboro

27409

2

Greensboro-High Point-Winston Salem, NC

Winston Salem

27127

1

Greenville-Spartanburg, SC-Asheville, NC-Anderson, SC

Greenville

29601

1

Houston, TX

Sugar Land

77479

2

Houston, TX

Katy

77494

3

Houston, TX

Humble

77396

4

Houston, TX

Stafford

77477

5

Houston, TX

Missouri City

77459

6

Houston, TX

League City

77573

7

Houston, TX

Houston

77070

8

Houston, TX

Tomball

77375

9

Houston, TX

Baytown

77521

10

Houston, TX

Humble

77346

11

Houston, TX

Houston

77083

12

Houston, TX

Spring

77388

13

Houston, TX

Richmond

77469

1

Indianapolis, IN

Indianapolis

46209

2

Indianapolis, IN

Fishers

46038

1

Kansas City, MO

Grandview

64030

1

Los Angeles, CA

Los Angeles

90044

2

Los Angeles, CA

Long Beach

90801

3

Los Angeles, CA

Riverside

92508

4

Los Angeles, CA

Moreno Valley

92555

5

Los Angeles, CA

Fontana

92336

6

Los Angeles, CA

Beverly Hills

90210

7

Los Angeles, CA

San Bernardino

92427

8

Los Angeles, CA

Pacoima

91333

9

Los Angeles, CA

Thousand Oaks

91360

10

Los Angeles, CA

Temecula

92592

11

Los Angeles, CA

Bellflower

90706

12

Los Angeles, CA

Los Angeles

90001

13

Los Angeles, CA

Hawthorne

90250

14

Los Angeles, CA

Woodland Hills

91365

15

Los Angeles, CA

Hemet

92544

16

Los Angeles, CA

Norwalk

90650

17

Los Angeles, CA

North Hollywood

91603

18

Los Angeles, CA

Fontana

92335

1

Louisville, KY

Louisville

40201

1

Memphis, TN

Memphis

38108

1

Miami-Ft. Lauderdale, FL

Fort Lauderdale

33337

2

Miami-Ft. Lauderdale, FL

Hollywood

33026

3

Miami-Ft. Lauderdale, FL

Pompano Beach

33065

1

Milwaukee, WI

Milwaukee

53267

1

Nashville, TN

Hendersonville

37075

1

Nashville, TN

La Vergne

37086

1

New Orleans, LA

New Orleans

70127

1

New York, NY

Brooklyn

11226

2

New York, NY

New York

10106

3

New York, NY

Bronx

10460

4

New York, NY

Newark

07106

5

New York, NY

Bayonne

07002

6

New York, NY

Jamaica

11431

7

New York, NY

Edison

08817

8

New York, NY

Piscataway

08854

9

New York, NY

Somerset

08873

10

New York, NY

Jersey City

07306

1

Oklahoma City, OK

Oklahoma City

73111

2

Oklahoma City, OK

Yukon

73099

1

Omaha, NE

Omaha

68154

1

Orlando-Daytona Beach-Melbourne, FL

Ocala

34474

1

Philadelphia, PA

Philadelphia

19133

2

Philadelphia, PA

Reading

19601

3

Philadelphia, PA

Wilmington

19804

4

Philadelphia, PA

Sicklerville

08081

5

Philadelphia, PA

Claymont

19703

1

Phoenix, AZ

Peoria

85345

2

Phoenix, AZ

Laveen

85339

3

Phoenix, AZ

Buckeye

85326

1

Pittsburgh, PA

Pittsburgh

15289

1

Providence, RI-New Bedford, MA

Providence

02908

2

Providence, RI-New Bedford, MA

Attleboro

02703

1

Raleigh-Durham (Fayetteville), NC

Fayetteville

28302

2

Raleigh-Durham (Fayetteville), NC

Cary

27513

1

Rochester, NY

Rochester

14616

1

Sacramento-Stockton-Modesto, CA

Sacramento

95823

2

Sacramento-Stockton-Modesto, CA

Folsom

95630

3

Sacramento-Stockton-Modesto, CA

Roseville

95678

4

Sacramento-Stockton-Modesto, CA

Tracy

95376

5

Sacramento-Stockton-Modesto, CA

Rancho Cordova

95670

6

Sacramento-Stockton-Modesto, CA

Citrus Heights

95621

1

Salt Lake City, UT

Salt Lake City

84115

1

San Antonio, TX

San Antonio

78212

2

San Antonio, TX

San Antonio

78245

3

San Antonio, TX

San Antonio

78249

4

San Antonio, TX

San Antonio

78251

5

San Antonio, TX

San Antonio

78240

1

San Diego, CA

El Cajon

92021

2

San Diego, CA

Chula Vista

91911

3

San Diego, CA

San Diego

92114

1

San Francisco-Oakland-San Jose, CA

San Jose

95138

2

San Francisco-Oakland-San Jose, CA

San Francisco

94121

3

San Francisco-Oakland-San Jose, CA

Fremont

94536

4

San Francisco-Oakland-San Jose, CA

Milpitas

95035

5

San Francisco-Oakland-San Jose, CA

Dublin

94568

6

San Francisco-Oakland-San Jose, CA

Castro Valley

94546

7

San Francisco-Oakland-San Jose, CA

South San Francisco

94080

8

San Francisco-Oakland-San Jose, CA

Daly City

94015

9

San Francisco-Oakland-San Jose, CA

Hayward

94542

10

San Francisco-Oakland-San Jose, CA

Fremont

94538

11

San Francisco-Oakland-San Jose, CA

Union City

94587

12

San Francisco-Oakland-San Jose, CA

Hayward

94544

13

San Francisco-Oakland-San Jose, CA

Sunnyvale

94087

14

San Francisco-Oakland-San Jose, CA

San Lorenzo

94580

15

San Francisco-Oakland-San Jose, CA

Pleasanton

94588

16

San Francisco-Oakland-San Jose, CA

Livermore

94550

17

San Francisco-Oakland-San Jose, CA

Newark

94560

1

Seattle-Tacoma, WA

Seattle

98178

2

Seattle-Tacoma, WA

Point Roberts

98281

3

Seattle-Tacoma, WA

Blaine

98231

4

Seattle-Tacoma, WA

Redmond

98052

5

Seattle-Tacoma, WA

Kent

98042

6

Seattle-Tacoma, WA

Bothell

98012

7

Seattle-Tacoma, WA

Renton

98059

8

Seattle-Tacoma, WA

Marysville

98271

9

Seattle-Tacoma, WA

Kirkland

98033

10

Seattle-Tacoma, WA

Auburn

98092

1

Tampa-St. Petersburg (Sarasota), FL

Sarasota

34233

2

Tampa-St. Petersburg (Sarasota), FL

Bradenton

34203

3

Tampa-St. Petersburg (Sarasota), FL

Saint Petersburg

33709

1

Tucson (Sierra Vista), AZ

Tucson

85735

1

Washington, DC (Hagerstown, MD)

Washington

20049

2

Washington, DC (Hagerstown, MD)

Ashburn

20146

3

Washington, DC (Hagerstown, MD)

Upper Marlboro

20772

4

Washington, DC (Hagerstown, MD)

Woodbridge

22193

5

Washington, DC (Hagerstown, MD)

Rockville

20850

6

Washington, DC (Hagerstown, MD)

Fort Washington

20744

7

Washington, DC (Hagerstown, MD)

Washington

20019

8

Washington, DC (Hagerstown, MD)

Upper Marlboro

20774

9

Washington, DC (Hagerstown, MD)

Alexandria

22313

10

Washington, DC (Hagerstown, MD)

Hyattsville

20788

11

Washington, DC (Hagerstown, MD)

Clinton

20735

12

Washington, DC (Hagerstown, MD)

Bowie

20721

13

Washington, DC (Hagerstown, MD)

Washington

20020

14

Washington, DC (Hagerstown, MD)

Washington

20032

15

Washington, DC (Hagerstown, MD)

Fredericksburg

22407

16

Washington, DC (Hagerstown, MD)

Woodbridge

22191

17

Washington, DC (Hagerstown, MD)

Capitol Heights

20743

18

Washington, DC (Hagerstown, MD)

Washington

20002

19

Washington, DC (Hagerstown, MD)

Temple Hills

20748

20

Washington, DC (Hagerstown, MD)

Fairfax

22030

21

Washington, DC (Hagerstown, MD)

Germantown

20874

1

West Palm Beach-Ft. Pierce, FL

West Palm Beach

33411

1

Wichita-Hutchinson, KS

Wichita

67213

You're able to set-up your service area in any way that best fits you but we highly recommend speaking with your regional lead for assistance. From a high level, your regional lead would be able to tell you which zip codes are getting the most demand for your skill level. They will then match it with the distance you are willing to travel.

Once you set up a base with your regional lead you can continue to add zip codes based on demand in the Make More Money section of your app. There you will see a map of your current service area and a list of zip codes with an estimated percent booking increase for your business.

During the 50-point inspection, you'll be checking important safety features on the customer's vehicle such as fluid levels, brake conditions, and filters. As you work you will record your findings in your technician's app.

The 50-point inspection is required with every service. However, if you have serviced the customer's car recently some of the categories will auto-fill. Thoroughly documenting the condition of the customer's car will help you earn returning customers.

https://www.yourmechanic.com/user/report/web?cid=1753469&key=50iPHg

Prepare for your appointment by reviewing the job procedure in Mitchell or Identifix ahead of time so you show up ready to work. Reviewing the procedure deepens your understanding ofthe issues the customer might be experiencing, ensures you show up with all the necessary tools, and strengthens your abilityto provide expert advice in a way the customer understands.

There are a number of opportunities to earn more with YM.

After working 500 hours on the platform, you'll unlock a bonus system that's based on the number of quality completed hours you work each week and performance factors like generating new and repeat customers. You'll also be eligible for base pay increases depending on your skill level and the total number of quality hours you complete.

Additionally, you can earn bonuses through our mechanic referral program: one bonus after your referral is onboarded and another bonus once they've completed 25 appointments.

Check-in

The first thing to do when you arrive at your customer's location is check-in through your app. A text message and email are then sent to the customer letting them know you have arrived at the appointment.

Pro-Tip:When you arrive at the customer's car, wait for them there. Do not start working on the car before you've met the customer unless they send you a message stating otherwise.

If the customer does not respond to your call or text within a reasonable time, politely knock on the customer's door to inform them you have arrived.

Your documentation is how the customer, YourMechanic, and other technicians get a sense of the work you completed on the customers car. We will go into greater detail later in the program about what to include in your documentation, but for your first appointment lets focus on the basics.

Best Practices:

Document the preexisting condition of the customer's vehicle by taking pictures of its exterior before you begin working.

Take aclear picture of the VIN on the doorjamb before you start working. Double check it against the work order to make sure that parts were ordered correctly.

Point to any damages as you take pictures so the customer can clearly see what needs to be repaired.

When replacing parts, take pictures of the old part removed and new part installed.

If you find any other issues with the customers car make sure to add them to the recommended repairs section of your documentation.

Prior to your first appointment be sure to review the videos Setting Customer Expectations and When to Walk Away from a Job, found in your mobile app under Help Videos.

Asyou complete yourdocumentation, remember that you are indirectly interacting with the customer. After the appointment is complete the customer is sent a copy of your documentation in an inspection report. Be sure your voice notes and pictures are clear, detailed, and straight to the point, as providing detailed feedback will help with customer retention. The documentation process may seem tedious at first, but soon enough you'll be moving through it like clockwork.

Once you have completed the requested service, review with the customer:

The work you have done

Any problems you found

Recommendations for next steps

Always offer to book recommended repairs at the end of the service. If the customer does not have any further questions, have them sign for the appointment and mark it complete.

Know When to Ask for Help

In order to be a great service advisor and technician, it is important that you understand the issue and steps to resolve it. If you are having problems, ask for help. Admitting that there are things you don't know can be difficult, but the inability to ask for help leaves even the best technicians scratching their heads, stuck in diagnostic loops.When you get stumped and youdon'tknow what to do next, remember that nobody is perfect and turn to your resources, like calling in to speak with one of our Master Mechanics or reaching out to other technicians.At the end of the day, getting it done right and satisfying your customer is how you keep being successful and grow your business.

Show and Tell

Show customers the issues with the vehicle when possible to better illustrate your reasoning. That is one of the greatest benefits of working with customers directly. Use this to your advantage and this will help your credibility immensely during an appointment.

Simplify what you can when you can.Once you feel you have a clear understanding of the customers issue, explain the best course of action to them. Remember they may not completely understand technical terms, so simplify your explanation when you can.

There is a time to listen and a time to speak.Youll run into a variety of customers: some who know cars well, others who have done their research, and some who know nothing and just want their car back on the road. No matter the customers knowledge about cars, you must listen to their concerns to help guide them to a successful resolution of their needs.

Working in a shop, you have the advantage of having a service advisor to speak to your customers. The service advisor listens, take notes and explains the next course of action after a technician has inspected/repaired a vehicle.

As a mobile technician, being a service advisor is now a part of your job. Our best technicians have found this role essential in maintaining satisfied customers and a growing business. Always remember to listen, check for clarity, and explain carefully.

Expenses can start to add up when you're running your own business. Check below for tips on how to keep track of your deductions so you can get the most out of doing your taxes.

Your vehicle- Because you use your vehicle to operate your business, you're able to use the money you put into your vehicle as a deduction on your taxes. We recommend keeping track of mileage, gas, and cost of maintenance. The exact deductions are determined by a number of variables, so save all of your receipts until you are able to speak to a tax professional.

Tools- In some cases tools can also be deducted from your taxes. Sometimes this applies to tools that you already owned BEFORE joining the YourMechanic platform!

Food- The meals you take during your work hours can sometimes be deducted as well.

Home- Since you may be preparing for appointments at your home, this could potentially get you a deduction for your home office.

The bottom line with taxes is to keep track of all receipts and consult with a tax professional. A tax professional with full knowledge of tax laws in your state and a complete understanding of your work-related finances can give you the most accurate overview of your tax deductions. Work with them to organize your financial record-keeping and plan for tax season.

Your skill level is based on your years of experience and set in our system by our in-house technician. Once your skills have been assessed they are set in your profile by the following ranking system:ApprenticeA mechanic that is learning the automotive trade, that is taking classes in automotive repair, electronics, and computer use. An apprentice mechanic usually performs basic repair jobs such as oil changes, minor brake work, and general services.JourneymanA Journeyman Mechanic is able to work independently of supervision. They are able to diagnose vehicles using test equipment and by more traditional methods, including visual inspection and test drives.MasterA mechanic that has the ability to understand, diagnose and repair all systems on a vehicle, including computer and electrical systems. A master mechanic has at least 15 years of experience and may have also obtained ASE Master certification.

Diagnostic Skill Level

BasicA mechanic with a Basic diagnostic level can perform but is not limited to, the following services: maintenance and R&R, drive belts, hoses, brakes, fluid changes, cooling system, minor electrical issues, starter, suspension, and steering.DrivabilityA mechanic with a Drivability diagnostic level can perform any Basic service along with the following services: engine performance issues, electrical and wiring, fuel system, ignition system, emissions, trouble codes, computer control, ABS, Noises, and Turbos.

Skill Level Upgrade

There are two ways you can increase your skill level on the platform:

Complete a Skill Assessment with our in-house Master Technician for approval

Acquire ASE Certifications listed below for automatic approval

When you update your skill level in the mechanic app, a request is automatically made for a skills assessment with a Master Technician.

Journeyman Basic Journeyman Drivability Before requesting a skill level review to move from Journeyman Basic to Journeyman Drivability, you must complete a minimum of 400 Turbo hours as a JB technician.

Or

Acquire ASE Certifications - A1, A4, A5, A6, A8 for automatic approval. Journeyman Drivability MasterBefore requesting a skill level review to move from Journeyman Drivability to Master, you must complete a minimum of 800 Turbo hours as a JD technician.

Or

Acquire Master ASE Certification - A1 through A8 for automatic approval.

We commend you on your willingness to step-up!

You may have decided to start off going part-time or full-time but whichever you decide, knowing where to place your hours plays an important part as well. Your regional rep can help you chunk up your schedule to work on days that best benefits your personal schedule and are most profitable for your business.

For example:If you are looking to add 10 hours a week it may be more beneficial to add 5 hours 2 days per week than to add 2 hours 5 days a week.

Your regional rep will help you come with a stable default calendar but you are able to update your calendar as needed from your technician app.

We've revamped our customer emails to give them a new look and feel. Here is an example of the email your customers will receive after you've created and sent an estimate.

You bring the skills and we help you focus on delivering quality. Your new scoreboard shows you a breakdown of how you're doing in the areas that matter most to your customers!

Location, Location, Location

To access your scoreboard, click into your "Dashboard" tab and scroll to the bottom. You should see the banner for your scoreboard across the bottom.

Click here to check out your New Finance Tab Layout---->>>>

Staying on top of quality

The circles next to your ratings will change colors based on your performance. If you see a circle turn from green to yellow, that's your alert that you need to focus on that area to help maintain customer satisfaction.

New Technicians

You must have a minimum of 10 completed appointments for your scoreboard to be visible in the app.

YourMechanic runs regional radio ads to increase awareness and demand for YM services. Mechanics typically see an increase in bookings 3-4 weeks after these ads start.

In addition to higher bookings, this growing awareness in your area creates an opportunity for you to bring in new customers. Weve included here a few suggestions to help you capitalize on the ad campaign and earn a $10/hr new customer bonus (open to mechanics in Tier 1 and above/500+ Turbo Hourslearn more here ).

The new customer bonus applies to first-time customers who book you directly through your public profile. You can find your public profile URL in the app under Menu>Make More Money>Promote Yourself. You can also send out texts and emails from this page that will automatically include an e-business card: your public profile URL and a personalized $10 off coupon for first-time customers.

Read more about the Promote Yourself page here.

Another good idea is to share your profile URL and discount code through social media. To find your discount code, try sending yourself a text or email through the Promote Yourself page.

YM also provides business cards at cost that include your public profile URL and discount code. Sharing business cards with returning customers and leaving cards at your parts store can help you grow your customer base.

You can find business cards and more in the YM Technician Shop here.

Finally, happy customers are a great source of referrals. Within 48 hours of completing a service text your customer to thank them and include your e-business card. If they liked your service they can share your information with friends and hopefully book you again themselves. This way you can generate new and returning customers at the same time!

Radio ads and other campaigns are another way we try to support our mechanics as they build their businesses. If you have any questions or concerns please message your Region Lead.

How do I get my customers to rebook with me?

The key to generating repeat customers is buildingpositive relationships. Read on for ways to create enjoyable experiences for your customers that will keep them coming back and help you earn the $5/hour returning customer bonus.

Before the Appointment

The foundation of positive customer experiences is a smooth appointment. Reschedules and delays due to parts not being available on time, customer misdiagnosis/booking the wrong service, and changes in mechanic availability are common problems that create negative experiences for customers.

Do all you can in advance to ensure that appointments run smoothly. Always call your part store the day before the appointment to verify that your parts will be ready on time. If there's a delay, call the parts department so they can source the part at an alternate store.

Call the customer ahead of time to verify that they have booked the correct service. If you suspect they have not, suggest to change the appointment to an inspection. Explain that they will save money in the long run by ensuring a correct diagnosis instead of just throwing parts at the car. Also, let them know that $30 from the inspection will go toward any service they book as a result of the inspection.

Finally, make sure your availability is accurate at least two weeks out and check your appointment calendar regularly to prevent reschedules.

At the Appointment

Use the 50-point inspection to document any additional issues you find. Always build follow-up estimates from your recommended repairs. (Click here to read more about Recommended Services)

Customers feel more comfortable with mechanics who take the time to explain what work was done on their car and what additional issues may remain. Build trust with your customers by walking them through the service you performed at the end of every appointment, explaining it to them in a way that they can understand.

This is also a great opportunity to explain any recommended repairsyou'vequoted. If you can, show the customer the additional issues on their vehicle. Having that visual solidifies the customers understanding and trust in your recommendations.

After the Appointment

Get in the habit of reaching out to your customers within 48 hours of completing the appointment. Use the Promote Yourself page in the app to send them your ebusiness card. (Click here for more info on your ebusiness card)

The message will automatically include the link to your public profile and a $10 off first service coupon code. In the text thank them and let them know to use the link to book you directly next time they need to service their vehicle. Ask them to share coupon and profile link (this will get you the $10/hour new customer bonus if new customers book you through your profile page!).

Pro-Tip:Whenever you have a first time customer, go ahead and add your coupon code from yourebusinesscard to the appointment. Customers will appreciate the gesture!

Onequestion we've been getting frequently is how can a customer book you directly? There are a few ways a customer is able to do this. They can access your profile through the website, you can assist them by sending your profile link from your app, they can also call customer support for assistance. Check below for more details on the ways customers are able to find you when booking.

Customers can book you a few different ways

From Your Technician App

You can send a link to your profile page form the Make More Money tab in your app. From your profile, the customer can book you directly. If you send the link to anew customer, they will get a coupon for $10 off their first service.

Open your app

Click on the 3 dashes on the top right side to open the menu

Then, click on Make More Money

Next, click Promote Yourself.

From here, you can either copy the link, send it by text, or send it by email. Think of the Promote Yourself section as your E-business cards available to help grow your business.

From the customer's account

Customers are able to see a list of the technicians theyve used in the past from their user dashboard under My Mechanics. You can inform your customers to click Book under your profile picture.

From booking funnel

For your repeat customers, you can let them know it will give them an option to filter for your schedule in the booking funnel. This is easiest if you were the last technician the customer book with. If you werent they are still able to find you but its best to tell them to book from their account.

Call Customer Support

We aim to make booking as seamless as possible for the customers. However, if your customer is having issues booking you directly with any of the methods listed above, you can also let them know they can call into Customer Support and an agent will assist them with booking.

If the customer contacts you with stating they are having issues after their appointment let them know to contact customer support and they will schedule time for you to come back out.

If you already have a clear view of your schedule then we suggest calling into customer support team for the customer and letting them know when you would like to go out and check on the customer.

The first click into the appointment you want to reschedule. Once the appointment details loadclick on the 3 dots in the top, right-hand corner. From the drop-down menu, you will be able to see the option to reschedule.

This can be done in 2 ways. 1 If you have a labor discrepancy before the appointment, reach out to the parts team and have them verify the labor time. 2 If you run into a difficult situation in the field and need to increase labor due to a stuck bolt or a mechanical issue, you must first get the customer's consent. Once you have approval you can change the labor time within the app.

Make sure to speak to the parts team when building the quote to ensure that both pricing and parts are correct. They will help you to finalize the quote as soon as possible. Depending on the vehicle, this could take some time as they source parts. In these cases, just let the customer know that the quote will be emailed to them and you can always remind them to contact you once they have the quote so that you can squeeze them in your schedule.

There is no direct answer to this question. After each service YourMechanic sends the customeran email form requesting a review for you.

When your out on a service always be personable and professional. Beforeleaving your service askthe customer if they have any more questions regarding the service if they do not let them know you are always looking for ways to improve service and politely ask them to fill out the feedback form that will be emailed to them shortly. This will all help to encourage the customer to write a review after the service!

Yes you can! First send the quote to the customer and make sure that pricing is not an issue. Make sure to confirm with the parts team that the parts/pricing is correct on the quote. From there, you can use the app to book the quote/customer and add them to your calendar.

There are a few reasons why an appointment is booked without any parts:

Inspection

The appointment may have been booked as an insection. You do not have to pick up tools for an inspection but it is still good to review the work order to ensure you arrive with the correct diagnostic tools.

Customer Providing Parts

Customers have the option to provide parts for any repair appointments. In these cases, the parts team does NOT order parts for the appointment. When installing the part, make sure you are verifying that the customer provided a proper part for the vehicle.

In any case, whether with parts or without, you are still expected to show up and do the job required. If there is a question about parts, always feel free to contact the parts team!

If the part is not in on the day of the appointment, call the parts team immediately to see if they can help source the part. If not, make sure the CS team is informed so that they can help you reschedule the appointment. You can help this process by requesting a reschedule through the app and selecting the option for Part not in on time. Generally, it is a good idea to call your parts store ahead of time (a day or so) when possible, to see if parts are in or will be in by the day of the appointment.

When you need to return a part to your home store, you will be required to give a PO#. The PO# is specific to the case that the parts belong to. You can then upload a return receipt into the app once received. Note that technicians are required to hold onto receipts for 3 months just in case there are any discrepancies.

To return a WorldPac part, use the app to get a return label and then ship the part accordingly.

Yes! There are a couple different ways to go about this. You can call into another parts store and see whether they hold the part. If so, you can call into the parts team and have them place the order for you for you to pickup. You can place the order yourself through your home store account (ensure the store is the same company, ie your home store is an Oreillys, you can call into other local Oreillys). If there is an issue placing the order through your account and having trouble connecting with the parts team, feel free to purchase the part yourself and you will be reimbursed for this as long as you submit a receipt to your regional lead. You can also have the parts team help you look if needed.

To change your parts store call your regional lead with the address of your preferred home store.

You are able to change your home store to ANY O'reilly's or AutoZone

As a note, it generally takes about 3-5 business days for your account to be moved to a new store.

You are able to work on the customer car if they are not there ONLYif it is confirmed ahead of time by the customer that they will not be there.

They should leave instructions on where to find the keys to the car or leave you details regarding the onsite point ofcontact.

Once you havechecked for consent and have the customers keys you may begin to work. Be sure to text or call the customer when you are closing the appointment to review the service and let them know their card will be charged now for the service.

If a customers payment declines, politely let the customer know the payment did not go through and ask if they have another form of payment.

If the customer does not have another form of payment

Or

The customer wants to contact their bank regarding the issue

Let them know you will have a customer service representative reach out for further payment information. Once you leave the customers location contact customer support and let them know the customer card declined.

It's in good practice to check your case notes to see if the customer has already notified you that they would not be on site and left instructions on where to find the keys.

If the customer has not left any case notes or not at the appointment when you arrive give them 30 minutes to make contact with their eta. Keep in mind if you arrive at the customer's appointment early you must wait30 minutes past the start of the appointment before leaving the location.

In between time make sure to call and text the customer letting them know you have arrived at the appointment location. This will be documented directly in the customer's case.

The scoreboard measures your performance in the areas that matter most to customers. Each category lists your average rating based on all of the appointments that you have booked. In addition, each category is assigned a color based on how your performance compares to other mechanics nationwide who work on the YourMechanic platform.

Repeat Customer: how many of your appointments are with repeat customers

Customer Rating: how customers rate your service on a 1 to 5 scale

Completion: how many appointments you complete out of all of the appointments you book

One-Touch Completion: how many appointments you complete on the same day that they are scheduled, without any reschedules or next-day closeouts

On-Time: how often you check in at the appointment location by the scheduled start time

On My Way: how often you send the On My Way notification to your customers prior to arriving at the appointment

Overall Score: an average of all of the categories listed above

Rankings: The color assigned to each category shows how your scores compare to other YM mechanics. If the category is green, that means that your score places you in the top 10% of YM mechanics. Yellow means you score in the top 25% of mechanics, and red means thatyou'veslipped into the bottom 75%. If your score moves from green to yellow, thats a good sign that you need to focus on that area to maintain customer satisfaction. Red indicates that there is much improvement needed in order to successfully service your customers.

The new technician dashboard is finally here! Your new dashboard will help you track your completed Turbo hours, skill level, customer rating, and bonuses.

New Finance Tab Layout

500+ Turbo Hours

Once you have completed a minimum of 500 turbo hours your dashboard tab will expand to show your weekly and customer bonuses.

Remember:

Bonuses take up to 24 hours to reflect on your dashboard.

Click here to check out your New Scoreboard---->>>>

Or

Jump to:

Were ending the year with an app update that will help you easily recommend next steps to your customers with a few changes to your task list.

Task List

The first change youll see is that Car Specifications has been moved up on your Task List.

Pro-Tip:The information entered into Car Specifications is used to auto-fill other areas of the inspection report. This task must be completed before starting ANY inspection.

Diagnostic Results

For appointments that include an inspection (other than the 50 Point Inspection), there is now a new task labeled Diagnostic(Name of Inspection Booked).

Within the Diagnostic task, you will fill out

the result of your diagnostic

text and audio notes describing your diagnostic results for the customer

any recommended services based on your diagnostic

Photos of damages or other problems you found during your inspection

Keep in mind:If multiple inspections are booked within the same appointment, each inspection will have its own Diagnostic task. For example, if a customer booked a Car is overheating inspection and a Battery light is on inspection, there would be two Diagnostic tasks:

DiagnosticCar is overheating

DiagnosticBattery light is on

Review Recommendations

Youll notice that after you add recommended services to your Diagnostic results, youaren'tprompted to send or book an estimate. Instead, weve consolidated estimate building into the Review Recommendations task.

The Review Recommendations task will have a list of the follow-up services you recommended along with any recommendations from previous appointments that have not been booked.

Youll review each service and delete any that are no longer necessary. You can also add additional services if you need to.

Once you review all recommended services an estimate will be created. At the bottom of the estimate, hit either Book Now to schedule the followup appointment or Skip to email the estimate to the customer.

Let us know what you think of the new flow!

We made some slight improvements to the layout of your finance tab. The first change you'll notice is your "Outstanding Balance". This is where your weekly payout is updated.

Part to Return

If you have any part returns due you will see a pop-up button to under your outstanding balance. Click the button to be redirected to your parts return tab for details on your parts due.

Weve made some changes to the home screen of your technician app. Weve put your Estimates, Appointments, Parts, and Dashboard tabs at the top of the screen so they are easily accessible.

New Finance Tab Layout

You can find other tabs like your Profile, Skills and Tools, and Finance under Menuin the top right-hand corner.

Click here to check out your New Dashboard ---->>>>

Or

Jump to:

New Scoreboard

App Hacks

You can now swipe between tabs on your home screen without losing your place. The product team thought this would help with efficiency.

Give it a try!

As YourMechanic grows we are seeing an increase in fraudulent transactions and insufficient funds. With more than 500 completed services per day, its only right that we err on the side of caution when it comes to completing appointments. Todays update enables you to verify that the customer has enough funds to cover the charge before you begin working:

How it works:

Once you open the customers work order and click task you will now see a pop up for Payment Verification

From this screen your able to verify the customer has enough funds to cover the charges by selecting Pre-Auth or updating the customers credit card information (if needed) by selecting Change Card.

More about this feature:

If a customers card fails verification and they have no other form of payment let the customer know you will not be able to move forward with the service and contact customer support.

If the customer is paying with Affirm but you need to add another service you will not be able to continue without adding a Credit Card.