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Training doesn't prepare you fully for the realities and complexities of working with customers (if on chat, literally 2-3 customers at once). It is an extremely stressful environment, and when you're working from home, there's no way to really get away from it.
What do you like best about the leadership team?
They keep a widely distributed team running.
What is most positive about the culture and environment at your company?
Teams bonding even though they all work remotely.
What are some of the best things about your team?
The team does their best to support each other, even if they don't know the answers yet either.
Why do you feel undervalued and what would make you feel better about your compensation?
One year for benefits to even start. The same position at other vendors or with the client directly would pay several dollars more per hour.
What did you like most about the interview process?
Interviewing was relatively simple. There's one video interview, and most find out at the end if they get the position. The hardest part is scheduling the interview.
What's going wrong and how can it be improved?
High workload due to understaffing, frequent system errors and outages, high turnover, over-reliance on customer surveys (i.e. being penalized when a customer is upset at the company), having to clock out to use the restroom outside of scheduled breaks.
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