

Diverse employees at Kimpton Hotels have rated CEO Rating, Leadership, and Retention as the highest categories they have scored
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Anonymously Rate Your Experience & Make Work BetterKimpton Hotels employees are 1% more likely to recommend Kimpton Hotels as a great place to work
| 46% | Promoters |
|---|---|
| 9% | Passives |
| 45% | Detractors |
Working at Kimpton Hotels is rated below average by 90 employees, across various culture dimensions. Kimpton Hotels employees rate CEO Rating highest among all categories, and think that Manager and Team have the most room for improvement, putting Kimpton Hotels’s culture in the Bottom 35% compared to similar sized companies on Comparably and in the Bottom 30% compared to other companies in San Francisco. See below in detail how working at Kimpton Hotels was rated by employees.
Overall Company Culture at Kimpton Hotels is rated C-
Last updated 12 days ago
Kimpton Hotels ranks in the Bottom 35% of other companies on Comparably with 10,000+ Employees for Overall Company Culture Score
Out of 67 Kimpton Hotels employee reviews, 66% were positive. The remaining 34% were constructive reviews with the goal of helping Kimpton Hotels improve their work culture.
| Positive Reviews | 66% |
|---|---|
| Constructive Feedback | 34% |
What is most positive about the culture and environment at your company?me getting to clock out
What do you like best about the leadership team?I'm beautiful like you my love
What makes you most happy at work?I love what i do thats my passion
What's going wrong and how can it be improved?Customer service at Kimpton is not at zero. It's actually negative. Hiring more qualified candidates and providing better training would help.
What needs to change to make the company culture better?Complete company overhaul. Start from the very top.
What do your coworkers need to improve and how could you work together better?be respectful towards women and help them
Kimpton Hotels operates boutique hotels and restaurants in over 30 cities across the US.
At Kimpton, it’s always personal. We focus on what it means to be human and an individual. You’ll quickly learn Kimpton’s not just a hospitality job. Here, you’ll join a mission to make lives better.
| Headquarter | San Francisco, CA United States of America |
|---|---|
| Website | www.kimptonhotels.com |
| Founding Date | 1981 |
| Tel | (888) 695-4678 |
Kimpton Hotels competitors include Hyatt, Marriott, and IHG. Kimpton Hotels ranks 3rd in Overall Culture Score on Comparably vs its competitors. See below how Kimpton Hotels compares to its competitors with CEO Rankings, Product & Services, NPS, Pricing, Customer Services, Overall Culture Score, eNPS, Gender and Diversity Scores.

90 employees at Kimpton Hotels have reviewed Kimpton Hotels across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was 12 days ago.
Overall, the 90 Kimpton Hotels employees give their leadership a grade of C-, or Bottom 35% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.
Employees at Kimpton Hotels are not very pleased with their total compensation at Kimpton Hotels, which includes a combination of pay, stock and equity, and benefits.
Overall, employees at Kimpton Hotels are not very pleased with their team. 90 Participants grade the quality of their coworkers a D. Less than half believe the meetings at Kimpton Hotels are effective, and the majority look forward to interacting with their coworkers.
The majority of employees at Kimpton Hotels believe the environment at Kimpton Hotels is positive. Most Participants believe the pace of work at Kimpton Hotels is comfortably fast. About 57% of the employees at Kimpton Hotels work 8 hours or less, while 8% of them have an extremely long day - longer than twelve hours.
Overall, the employees at Kimpton Hotels are generally happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

The prevailing opinion from Comparably users in San Francisco about their company is that it was very prepared on their first day. San Francisco employees concluded that their overall onboarding experience was positive. 78% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.
At this moment no Kimpton Hotels employees have provided insight into whether or not they clearly understand Kimpton Hotels' KPIs and OKRs.
Mike’s approval rate is in the Top 25% of all CEOs of similar-sized companies on Comparably, and in the Top 40% compared to the CEOs of all other companies in San Francisco. Kimpton Hotels’s CEO is highly regarded especially by employees with 1 to 3 Years experience, Caucasian employees, and Male employees. However, employees with Over 10 Years experience, employees in the Sales department, and employees identified with Other ethnicities have a less favorable view of the CEO and believe there is room for improvement. Compared to Kimpton Hotels’s competitors, Mike DeFrino ranks right above Marriott CEO Anthony Capuano. Under DeFrino’s leadership, Kimpton Hotels employee respondents are most happy about their Perks And Benefits and the company’s Outlook. Diversity and Manager are two areas, according to respondents, where Kimpton Hotels could stand to see real improvement.
The Kimpton Hotels Executive Team is rated a “C-” and led by CEO Mike DeFrino, VP, Revenue Management and Distribution Jimmy Suh, and VP Technology Donald OGrady
Mike DeFrino CEO / President
Mike DeFrino serves as the CEO / President of Kimpton Hotels.
Donald OGrady VP Technology
Donald OGrady serves as the VP Technology for Kimpton Hotels & Restaurants. Donald started at Kimpton Hotels &... read more
Nina Beizai VP, Communications + Content
Nina Beizai serves as the VP, Communications + Content for Kimpton Hotels & Restaurants. Nina started at Kimpton Hotels... read more
Joe Capalbo Area Director of Operations - New England
Joe Capalbo serves as the Area Director of Operations - New England for Kimpton Hotels & Restaurants. Joe started at... read more
David Kelleher Director of Operations
David Kelleher serves as the Director of Operations for KImpton Hotels and Restaurants. David started at KImpton Hotels... read more
Gregory Leinweber Area Director of Sales and Marketing - Hotel Monaco, The George, Donovan House, Hotel Helix
Gregory Leinweber serves as the Area Director of Sales and Marketing - Hotel Monaco, The George, Donovan House, Hotel... read more
John Inserra SVP
John Inserra serves as the SVP for Kimpton. John started at Kimpton in December of . John is based in the Greater... read more
Jim Alderman SVP
Jim Alderman serves as the SVP for Kimpton Hotel and Restaurant Group, LLC. Jim started at Kimpton Hotel and Restaurant... read more
How much do people at Kimpton Hotels get paid? See the latest salaries by department and job title. The average estimated annual salary, including base and bonus, at Kimpton Hotels is $151,339, or $72 per hour, while the estimated median salary is $149,727, or $71 per hour.
At Kimpton Hotels, the highest paid job is a Director of Sales at $256,413 annually and the lowest is a SysAdmin at $53,500 annually. Average Kimpton Hotels salaries by department include: Operations at $118,308, Engineering at $161,290, Customer Support at $113,250, and Legal at $149,574. Half of Kimpton Hotels salaries are above $149,727.
34 employees at Kimpton Hotels rank their Compensation in the Bottom 40% of similar sized companies in the US (based on 101 ratings) while 34 employees at Kimpton Hotels rank their Perks And Benefits in the Top 50% of similar sized companies in the US (based on 34 ratings).
Salaries contributed from Kimpton Hotels employees include job titles like Brand Manager and Director of HR. Comparably data has a total of 3 salary records from Kimpton Hotels employees.
Last updated 12 days ago.
| Summary | Salary Range | Percentile |
|---|---|---|
1st Percentile $83k | $83k | 1st Percentile |
17th Percentile $118k | $118k | 17th Percentile |
33rd Percentile $148k | $148k | 33rd Percentile |
50th Percentile $201k | $201k | 50th Percentile |
67th Percentile $244k | $244k | 67th Percentile |
83rd Percentile $307k | $307k | 83rd Percentile |
100th Percentile $309k | $309k | 100th Percentile |
* Estimated salaries Estimated salaries are based on data provided anonymously by employees and/or estimated by other statistical methods.
Diverse employees at Kimpton Hotels score the company 46/100 across various culture categories, placing Kimpton Hotels in the Bottom 5% of companies on Comparably with 10,000+ Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at Kimpton Hotels across various culture dimensions.
Kimpton Hotels PTO policy is a critical component of the benefits package offered to employees.

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In 2019, Kimpton Hotels applied for 1 H1B visas. Of the work permits applied for, 100% were approved.
H1B Applications Outcome
This data was calculated using publicly sourced data from OFLC Performance Data

Candidates By Department
All Industries | 36% | |
|---|---|---|
Finance | 18% | |
Sales | 18% | |
Operations | 18% | |
HR | 9% |
Candidates By Location
San Francisco | 27% | |
|---|---|---|
Bellevue | 9% | |
Houston | 9% | |
Bethel Island | 9% | |
Bethesda | 9% | |
Other | 36% |
Who is the CEO of Kimpton Hotels?
Kimpton Hotels CEO is Mike DeFrino, their score by employees is 73
What is Kimpton Hotels eNPS?
The eNPS for Kimpton Hotels is 1
What is the salary for Director of Operations in Kimpton Hotels?
Director of Operations average salary in the US is 207k
What are the salaries in the Operations in Kimpton Hotels?
The average salaries for Operations in Kimpton Hotels is 118k
Who are Kimpton Hotels competitors?
Kimpton Hotels main competitors are Hyatt, Marriott, IHG