Kirkland's home decor and uniquely distinctive gifts. From wall decor, home decorations and furniture, hundreds of your favorite items. read more
Execs & upper mgmt prefer positive only feedback inhibiting adequate & efficent reporting. This tactic allows for a huge disconect between customer, store, & employee feedback. If there is a concern or oppertunity with operations there is limited opportunity to bubble that up & effectively resolve.
What's going wrong and how can it be improved?
high prices, poor service, poor quality, and no variety in our style
What are some of the best things about your team?
We have an established expectation. We respect eachother and we work well as a team. Our manager communicates with us, knows what we need to be our best, and is clear about what they need to be successful.
What does the leadership team need to get better at?
Leadership provides direction, can listen, is aware of concers or opportunities, fosters development, acknowledges true (not superficial marketing) wins, provides clarity. Leadership invests in their staff & development. Kirkland's has a huge oppertunity to truly develop a leadership culture.
What is most positive about the culture and environment at your company?
Our store. I will never go to another store. Our manager is the difference. Kirklands has no clue how to be positive. They push credit cards, kclub, & sales and they call that customer service. That's making Kirkland's plan not customer service.
Why do you feel undervalued and what would make you feel better about your compensation?
Hourly wage & hours are far beneath market. Salary expectations maintain 45 or more weekly, never less than without scrutiny. Employee expectations are excessive. Staffing is often one person in a dangerous retail environment. I do not believe it is a safe place to work and no one cares.
Other Employee Reviews for Kirkland's
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