KUBRA Culture | Comparably
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KUBRA Claimed Company
KUBRA provides customer experience management solutions to some of the largest utility, insurance, and government entities across North America. read more
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EMPLOYEE
PARTICIPANTS
237
TOTAL
RATINGS
5975

KUBRA Company Culture

KUBRA Culture

This score is derived from employee ratings & reviews
Choice Employer
A+
4.7/5

KUBRA CEO

Top 5%Top 5% of Similar Size Companies on Comparably
Rick Watkin KUBRA's CEO
Rick Watkin
87 /100

Diversity at KUBRA

Top 15%Top 15% of Similar Size Companies on Comparably
A-

Diverse employees at KUBRA have rated Team, CEO Rating, and Meetings as the highest categories they have scored

Women at KUBRA

Top 20%Top 20% of Similar Size Companies on Comparably
B+

Women at KUBRA have rated Team, Manager, and Meetings as the highest categories they have scored

KUBRA eNPS

Net Promoter Score tracks your employees' overall score to this question: "On a scale from 0-10, how likely are you to recommend working at your company to a friend?"
Top 10%Top 10% of Similar Size Companies on Comparably

Recommend to a Friend?

54

KUBRA employees are 54% more likely to recommend KUBRA as a great place to work

64%Promoters
26%Passives
10%Detractors

KUBRA Company News

Working at KUBRA

Working at KUBRA is rated highly by 237 employees, across various culture dimensions. KUBRA employees are most satisfied about CEO Rating, Environment, and Executive Team categories, putting KUBRA’s culture in the Top 5% compared to similar sized companies on Comparably and in the Top 15% compared to other companies in Phoenix. See below in detail how working at KUBRA was rated by employees.

Overall Company Culture at KUBRA

A+

Overall Company Culture at KUBRA is rated A+

Last updated months ago

Top
5%

KUBRA ranks in the Top 5% of other companies on Comparably with 501-1,000 Employees for Overall Company Culture Score

Overall Company Culture Score by Department

This graph details how each department scores their Overall Company Culture

Results from 237 Employees

View Results
0
20
40
60
80
100
Design
94
Design94
HR
91
HR91
Business Dev
88
Business Dev88
Marketing
88
Marketing88
Sales
87
Sales87
Operations
86
Operations86
IT
85
IT85
Customer Success
83
Customer Success83
Engineering
83
Engineering83
Finance
83
Finance83
Product
80
Product80
Customer Support
75
Customer Support75

KUBRA Employee Reviews

Out of 1223 KUBRA employee reviews, 94% were positive. The remaining 6% were constructive reviews with the goal of helping KUBRA improve their work culture.

94%
6%
Positive Reviews94%
Constructive Feedback6%

Positive Reviews From KUBRA Employees

  • What are some of the best things about your team?
    work hard, super smart and care about Kubra and each other
  • What makes you most happy at work?
    engaging in tough problems, building our Modern Tech is riveting!
  • What is the best part about your compensation package?
    well thought through and balanced

Constructive Feedback From KUBRA Employees

  • Why do you feel undervalued and what would make you feel better about your compensation?
    Should meet the market standards
  • Why do you feel undervalued and what would make you feel better about your compensation?
    I feel undervalued because of insufficient feedback on career path. To feel better about my compensation, I would appreciate a clear criteria for raises and promotions, or additional benefits aligned with my contributions and responsibilities.
  • What's going wrong and how can it be improved?
    To improve, it would help to have better alignment between individual strengths and job responsibilities, and more recognition for contributions. Additionally, fostering a more inclusive and supportive environment could enhance overall job satisfaction.

KUBRA Company Information

KUBRA Company Overview

KUBRA provides customer experience management solutions to some of the largest utility, insurance, and government entities across North America.

KUBRA was founded in 1992 and its current CEO is Rick Watkin. Since its inception 34 years ago, KUBRA has grown to 520 employees.

KUBRA Mission, Vision & Values

KUBRA Mission Statement

Developing software for a better customer experience.

KUBRA Values

  • Teamwork
  • Tenacity
  • Creativity
  • Versatility
  • Integrity
Headquarter40 E Rio Salado Pkwy
Tempe, AZ 85281
United States of America
Websitewww.kubra.com/
Founding Date1992
Tel(310) 756-1717
Company StatusPrivate
Jobskubra.com/about-us/careers/
Social Sites
  • Check out what Life at KUBRA is like!
  • KUBRA clients will experience better solutions, better support, better engineering—better everything.
  • Archery tag
  • Teamwork makes the dream work
  • Squeezing in some zen time
  • Paint Class!

KUBRA Employees

KUBRA has 520 employees. 237 employees at KUBRA have reviewed KUBRA across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. The latest review was months ago.

Overall, the 237 KUBRA employees give their leadership a grade of A+, or Top 5% of similar size companies on Comparably. This includes specific ratings of their executive team, CEO, and manager.

Employees at KUBRA are pleased with their total compensation at KUBRA, which includes a combination of pay, stock and equity, and benefits.

Overall, employees at KUBRA are extremely happy with their team. 237 Participants grade the quality of their coworkers an A+. The majority believe the meetings at KUBRA are effective, and the majority look forward to interacting with their coworkers.

The majority of employees at KUBRA believe the environment at KUBRA is positive. Most Participants believe the pace of work at KUBRA is comfortably fast. About 77% of the employees at KUBRA work 8 hours or less, while 1% of them have an extremely long day - longer than twelve hours.

Overall, the employees at KUBRA are extremely happy, based on their aggregated ratings of future outlook, customer perception, and their excitement going to work.

A Day in the Life
A Day in the Life
KUBRA employees generally work 8.4 hrs a day
Work Hours
A Day in the Life
Employees at KUBRA report the work pace is comfortably fast
Work Pace
A Day in the Life
On a typical day, employees at KUBRA have 3 meetings
Meetings
A Day in the Life
97% of KUBRA employees look forward to interacting with their team every day
Coworkers
A Day in the Life
KUBRA employees most often take 20-30 paid vacation and sick days each year
Perks & Benefits
A Day in the Life
91% of KUBRA employees report they are happy with their work life balance
Work Life Balance
A Day in the Life
KUBRA employees typically get valuable feedback on how to improve at work Once a month
Feedback
A Day in the Life
95% of KUBRA employees call their work environment positive
Environment

Joining KUBRA - Employee Onboarding

The prevailing opinion from employees about joining KUBRA is that the company was prepared on their first day. KUBRA employees concluded that their overall onboarding experience was positive. 100% said their direct manager was helpful with their acclimation during the first 90 days. First impressions are important, and how prepared a company is on your first day leaves a lasting impression.

KUBRA KPIs and OKRs

At KUBRA 71% of employees think their department KPIs and OKRs are clear. Employees’ understanding of KUBRA's KPIs and OKRs is essential for its success. Out of 137 KUBRA employees who’ve answered, “Are your company’s goals clear and are you invested in them?” 119 have said yes.

AnswerPercent
Yes87%
No13%
Are your company's goals clear, and are you invested in them?
AnswerPercent
Yes71%
No29%
Are the KPIs/OKRs for your department clear?

KUBRA CEO & Leadership

Rick Watkin KUBRA's CEO
87 /100

KUBRA CEO Awards and Recognitions

Best CEOs 2024 (Large Companies)
Best CEOs for Diversity 2023 (Large Companies)

KUBRA’s CEO Rick Watkin started in this role in 1999. Rick’s approval rate is in the Top 5% of all CEOs of similar-sized companies on Comparably, and in the Top 5% compared to the CEOs of all other companies in Phoenix. With a high CEO score, Rick Watkin has won the Best CEOs in 2024. In addition, Rick has garnered Best CEOs for Diversity in 2023 specifically for Diversity, making KUBRA’s CEO one of the top rated CEOs by diverse employees. KUBRA’s CEO is highly regarded especially by employees in the Design department, employees in the Operations department, and employees in the Business Development department. However, employees with the company for Less than 1 Year, employees in the Customer Support department, and employees in the Engineering department have a less favorable view of the CEO and believe there is room for improvement. Compared to KUBRA’s competitors, Rick Watkin ranks right above Billtrust CEO Flint Lane. Under Watkin’s leadership, KUBRA employee respondents are most happy about their Environment and the company’s Executive Team. Gender and Professional Development are two areas, according to respondents, where KUBRA could stand to see real improvement.

KUBRA Leadership

The KUBRA Executive Team is rated an “A+” and led by CEO Rick Watkin and President & CEO Rick Watkin

  • Rick Watkin  CEO / President

    Rick Watkin CEO / President

    Rick has been President and CEO of KUBRA since 1999. He has successfully led the company through remarkable organic... read more

  • Rick Watkin President & CEO

    Rick has been President and CEO of KUBRA since 1999. He has successfully led the company through remarkable organic... read more

Diversity & Inclusion at KUBRA

Diverse employees at KUBRA score the company 83/100 across various culture categories, placing KUBRA in the Top 15% of companies on Comparably with 501-1,000 Employees for Comparably's diversity score. The Diversity score provides insights into how diverse employees feel and rate their work experience at KUBRA across various culture dimensions.

KUBRA is committed to recruiting, developing, and promoting a diverse workforce while providing unique opportunities and career paths for our people.,,The KUBRA Diversity & Inclusion best practices sets the direction for our priorities, objectives and commitments in Canada and the U.S. It aligns with our organizational purpose and focuses on attracting and developing the best talent, providing advice and solutions for diverse client markets, and enabling the social and economic development of our communities through partnerships, research, volunteerism and corporate citizenship.,,KUBRA is also on the Canadian list for Best Place to Work for Inclusion, Best Workplaces for Women, and Comparably’s Best Workplace for Diversity.

Ranked Culture the Highest

Women 93/100
Department - Customer Support
Men 91/100
Department - Design
Diverse Employees 92/100
Department - HR

Ranked Culture the Lowest

Women 78/100
Department - Customer Success
Men 67/100
Department - Customer Support
Diverse Employees 69/100
Department - Customer Support

KUBRA Perks & Benefits

Wellness and Personal Development: - Paid Wellness/Personal Days - Your Birthday Off - Free Headspace Subscription - Mental Health Programs - Wellness Spending Account (Canada only) - Paid Volunteer Days Work-Life Balance and Family Support: - Child/Elderly Care Subsidy (US only) - Hybrid Work Model Diversity and Inclusion: - Neurodivergent and disability support programs - Inclusive CSR programs and initiatives - DEI Programs and Best Practices - Celebration of Cultural Events Career Growth and Learning: - Career Development Opportunities - Mentoring Programs - Leadership Programs - Cross-Functional Collaboration - Hackathons - Free LinkedIn Learning Subscription - Internal Product Certifications

Health & Wellness

  • Dental Insurance
  • Vision Insurance
  • Health Insurance
  • Life Insurance
  • Gym Membership / Reimbursement

Paid Time Off

  • PTO / Vacation Policy
  • Paid Holidays
  • Maternity / Paternity Leave

Financial Benefits

  • 401K / Retirement Plan
  • Performance Bonus
  • Tuition Reimbursement

Office Perks

  • Company Social Outings
  • Work From Home Policy
  • Unique Office Space

KUBRA PTO

KUBRA's PTO and Vacation policy typically gives 20-30 days off a year. Paid Time Off is KUBRA's most important benefit besides Healthcare when ranked by employees, with 40% of employees saying it is the most important benefit. KUBRA's benefits and PTO Package averages to represent a less than $500 cash value per month.

AnswerPercent
Flex Time20%
Vacation Policy40%
Office Meals0%
401k Contribution40%
Childcare0%
Other than healthcare, which of the following benefits is most important to you?
AnswerPercent
Yes0%
No100%
Does your boss expect you to work when you're on vacation?
AnswerPercent
$2500+/mo25%
$1500 - $2500/mo0%
$1000 -$1500/mo12%
$500 -$1000/mo25%
Less than $500/mo38%
What do you estimate the cash value of your benefits to be? Healthcare, PTO, etc?

KUBRA Careers

KUBRA Jobs

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Overview of Candidates Interested in KUBRA on Comparably

Candidates By Department

IT
40%
All Industries
40%
Engineering
20%

Candidates By Location

Phoenix
100%

Frequently Asked Questions regarding KUBRA

What is KUBRA address?

KUBRA location is at 40 E Rio Salado Pkwy

Who is the CEO of KUBRA?

KUBRA CEO is Rick Watkin, their score by employees is 87

What is KUBRA eNPS?

The eNPS for KUBRA is 54

How many employees work in KUBRA?

KUBRA has 520 employees

Who are KUBRA competitors?

KUBRA main competitors are Billtrust, Fiserv, Paymentus

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