Liberty Mutual Insurance Outlook Employee Reviews

The people I work with and the culture is incredible

The support sytem of the team

Feeling valued and secure in job

Believing I can make a change

Review from Finance Dept

No pressure, collaboration, positive attitudes.

Flexibility, works life balance, development opportunity.

My Team and job stability

Working with professional coworkers who take pride in what they do.

Seeing a system change make someone else's job easier.

Solving oroblems is fun, i learn sknething new everyday

My coworkers, and seeing the improvement of the kids overtime.

The drive to learn and try new things.

Being given the freedom to approach work my way and solve problems without being micro-managed.

Coworkers getting along or solving problems

My voice is heard and respected by peers and management

Feeling recognized for my contribution.

Review from Operations Dept

When we are able to help the customers to claim successfully under Liberty policy.

Compensation and work environment - WFH

not being micro managed .

Working with amazing colleagues and being part of an internationally operating company.

Review from Product Dept

EVERYTHING! Change in leadership. Please get a CEO who cares and actually listens.

Can't talk to live person anymore

Not enough employees and are burning out the ones they have

They lie i customers just like their employees

Toxic work culture and poor overall working practices lead to a lot of digital products being created on assumptions rather than what is best for customers. Most resources are spent on getting more money in through sales quotes rather than investing in improving customer loyalty.

Senior leadership is addicted to cutting head count.

Liberty plays those horrible commericals over and over but it needs to stop. They could also stop jacking up peoples rates everty year.

Review from Customer Support Dept

The company does not foster an environment of positivity , instead it's one of competition and negativity.

Review from Sales Dept

Mgmt lies and is not transparent in addition thankless to recruitment teams in home office & remote. Employees are miserable!

Review from Executive Dept

Too many to name. They need alot of improvenents

Review from Customer Support Dept

The fact it is too loud there... Our volumes are on the loudest because we sit too close to each other and constantly talk loud

Review from Customer Support Dept

It's an average job... stability is great, excitement is lacking

Review from Operations Dept

the work environment is horrible

Review from Admin Dept

Liberty has all the signs of a business with a contracting customer base, or at least it is operating as such. There is high employee attrition and very little job security.

Review from Operations Dept

Misaligned goals, lack of development

Review from Operations Dept

what is wrong is management playing deaf ears to the real issues, such as favoritism, micro-management, the "all about the numbers" game, no known opportunity for advancements unless relocating and the unrealistic metrics...most coworkers are burned out and stressed out and unhappy.

Review from Customer Support Dept

Workload is a joke, those that work hard are punished by needing to do more but not compensated for it. Those that can’t cut it get rewarded with less work and same/more pay.

Review from Operations Dept

it is a very stressful competivitive envoirment

Review from Operations Dept

There are some really poor leaders in portions of the company that are control freaks. They are miserable to work with

Review from Operations Dept

benefits and pace of work more things add all the time to already complicated process

Review from Operations Dept

There are pockets of folks that are great to work with and trying to build a future.

The flexibility and work life balance

Work life

Review from Sales Dept

A substantial change in senior leadership.