Liberty Mutual Insurance Employee Reviews
Out of 566 Liberty Mutual Insurance employee reviews, 73% were positive. The remaining 27% were constructive reviews with the goal of helping Liberty Mutual Insurance improve their work culture. The Product team, with 100% positive reviews, reports the best experience at Liberty Mutual Insurance compared to all other departments at the company. The Customer Support team offered the most constructive feedback, with 42% of that department's reviews constructive in nature.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
they are nice people to work with
Advocate for you and approachable
They adapt and adjust to changes
Focused on the future for employees
My manager is phenomenal and caring
What does the leadership team need to get better at?
Everything. Honesty, support and listening to their employees would be a great start.
Resign and be replaced with competent insurance people.
Communication lacking. Loyalty to workers.
Actually caring about the health and wellbeing of their employees
Stop treating your employees like disposible resources
What is the best part about your compensation package?
Good benefits are regular benefits.
Medical coverage, dental coverage & retirement
They have an incentive plan on performance
The benefits package is generous
Salary fair. Benefits and PTO decent.
Why do you feel undervalued and what would make you feel better about your compensation?
Renewals for agents are far lower than industry average
Review from Sales Dept
I would feel better about my compensation if I wasn't making less money than when I started there due to inflation.
Executives always looking to cut costs andvforce employees to pay more for benefits while making sure thier metrics ensurr nice big bonuses.
Pay bands are not equal
I wish they offered a Roth IRA account instead of a 401k
Review from Finance Dept
What are some of the best things about your team?
open minded and supportive team
Review from Product Dept
Close team with open communication and trust.
Smart people working together to find creative solutions, in spite of a lack of clear direction
I have no feedback at this time
They are empowered to improve
What do your coworkers need to improve and how could you work together better?
How about in forcing integrity around your leadership team
Lots of meetings with little progress. Certain roles are left out of conversation, wasting skills and expertise to hear who speaks loudest.
More vision, holistic thinking, and ownership of things that don't necessarily fall squarely in the annual goals.
Learn to understand the meaning of teamwork and actually do the job they were hired to do instead of passing it off to someone else.
Review from Customer Support Dept
Leadership is out of touch and gaslights employees to believe they are doing something wrong instead of admitting their leads and producres are the problem.
What is most positive about the culture and environment at your company?
Nothing!! Everyone is stress and their mental health is crumbling.
The xultire in general is good
Diverse group on my team.
Uncertainty. Lots of changes except for the rates
the boss itself positive, hence the worker also bring positive vibes
Review from Executive Dept
What needs to change to make the company culture better?
Provide agents with a product they can feel good about and sell
Review from Sales Dept
Tim Sweeny needs to get off his high horse and actually listen to the employees that work there rather than just keep pushing his ideas that were conceived in a vacuum.
Senior leadership needs to stop chasing others and create a vision for what LM should be that stands out.
It all starts from the top... better management
Review from Customer Support Dept
Give us manageable workloads. We need to have lives.
What did you like most about the interview process?
I dont remember it was years ago
Chance to meet and interact with members of the team
Clear expectations set wjen interviewing
Skills matter. Hiring manager seemed to care.
Meeting with people from teams I would collaborate with in the future gave me a very realistic idea of who I would work with before ever accepting my position.
What would you improve about your company's interview process?
I mean if Liberals can work here.. they will hire anyone that bites into their lie and misinformation
The questions were generic with little room for the candidate to stand out
Review from Customer Support Dept
i am not sure. to be honest. the interview process was fie
Review from Customer Support Dept
ensure there is a balance between behavior vs. performance based questions
Review from IT Dept
Stop using automated software for thr first round. And give feedback when the canidata is not choosen
What makes you most happy at work?
The people I work with and the culture is incredible
The support sytem of the team
Feeling valued and secure in job
Believing I can make a change
Review from Finance Dept
No pressure, collaboration, positive attitudes.
What's going wrong and how can it be improved?
EVERYTHING! Change in leadership. Please get a CEO who cares and actually listens.
Can't talk to live person anymore
Not enough employees and are burning out the ones they have
They lie i customers just like their employees
Toxic work culture and poor overall working practices lead to a lot of digital products being created on assumptions rather than what is best for customers. Most resources are spent on getting more money in through sales quotes rather than investing in improving customer loyalty.
What do you like best about your company?
There are pockets of folks that are great to work with and trying to build a future.
The flexibility and work life balance
Work life
Review from Sales Dept
What would you most like to see improved at your company?
A substantial change in senior leadership.