ModivCare Employee Reviews
Out of 124 ModivCare employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping ModivCare improve their work culture. The Customer Support team, with 72% positive reviews, reports the best experience at ModivCare compared to all other departments at the company.
Briefly describe your overall experience at your company
What do you like best about the leadership team?
This is Cooperation and teamwork.
Very courteous with my phone experience
I am supervisor of overnight shift
Review from Customer Support Dept
Crappy don't care about nothing but adherence
Review from Customer Support Dept
They are great people and do their best with the minimal tools and guidance they are given
What does the leadership team need to get better at?
Better communication with the employees
Really listening to the team and not having it be just about stats and policy.
Review from Customer Support Dept
They will try harder to find an excuse not to help you, than they would ever dream of spending to help you. This goes for their "members" as well as their employees. It's really quite sad, especially when you want to try to do a good job and get looked at like you are an idiot.
Review from Customer Support Dept
Leadership really is a difficult thing to digest. There are more chiefs than indians at most times.
What is the best part about your compensation package?
Everything is great with it
The legal plan was great
The health insurance is decent with multiple options to choose from.
Everything is good for now as i can tell
What the company put in to match
Why do you feel undervalued and what would make you feel better about your compensation?
Very low pay, can't even get approved for days off
Review from Customer Support Dept
They cheat you on your pay
Fair treatment was foced back to work
The dollar value compensation is good, however the benefits and stocks etc need a lot of work to be competitive against the rest of the industry.
No matter how well I do, they never come to me with anything positive, and they love an opportunity to talk down to you or treat you like your are a moron. I would feel better if they didn't try to get out of paying you your bonus when you finally qualify for one.
Review from Customer Support Dept
What are some of the best things about your team?
There is cooperation among the team members.
All my agents strive to be top performers
Review from Customer Support Dept
I love my team it's the leadership
Review from Customer Support Dept
Great people that show up and give it their all daily
They are funny and have good energy
What do your coworkers need to improve and how could you work together better?
I'm an independent contract volunteer driver and only work with one dispatcher.
Work on being a team and not being individual on a team.
Review from Customer Support Dept
This company throws away employees. That's why now during the the time of corona virus, they are offering bonuses for people to work extra hours because everybody quit to collect unemployment because they cant keep their employees safe, and no one wants to risk their health to help them.
Review from Customer Support Dept
Need not to be so judgemental.
Review from Customer Support Dept
What is most positive about the culture and environment at your company?
There is cultural sensitivity in the environment.
we get to help the public
No matter your past, if you show a want to be with modivcare and you are serious, they will give you a shot at any position
Review from Customer Support Dept
I no longer believe it is positive due to the fact that they lied on their contract.
Honesty trustworthy respect in every way possible
What needs to change to make the company culture better?
Everyone is overworked. The company really needs to implement something that values quality of life over chugging out work and meeting crazy deadlines over and over again. It's neverending and I see everyone at different levels struggling to keep up.
more openness and friendliness from management.
What did you like most about the interview process?
hope for success was very present
Fast respectful and very easy
Review from Customer Support Dept
The ease and being in a group instead of by yourself.
Review from Customer Support Dept
They were very thorough because I interviewed with three people. I was asked both personal and technical questions.
Was giving to interview in a group or by yourself
What would you improve about your company's interview process?
they would require less stringent driving requirements.
What makes you most happy at work?
Fun pleasent and you learn alot feom the managers and supervisors
Honestly I'm just happy that I work in a strong company, in a strong market and industry - especially during these tumultuous times (2020).
Helping our members and staff
Helping people.knowing you made a person's day by setting up their transportation in a patient and kind way
Review from Customer Support Dept
The money I make is good
Review from Customer Support Dept
What's going wrong and how can it be improved?
Nobody is on the same page at the company. Information we get is contradictory from one person to the next and it seems like we're all being told different information. We get docked points for things that we do wrong even though we receive conflicting info about what we're supposed to be doing
Executive need to listen to members complaint and work on getting that better. Also work with transportation providers who are competent and pay them on time.
Review from Customer Support Dept
Make employees feel valued and paid fairly.
We need better transportation providers
Review from Customer Support Dept
What do you like best about your company?
I Like that theirs opportunity for growth
Review from Customer Support Dept
What would you most like to see improved at your company?
Better learning strategies
Review from Customer Support Dept