ModivCare Employee Reviews
Out of 124 ModivCare employee reviews, 68% were positive. The remaining 32% were constructive reviews with the goal of helping ModivCare improve their work culture. The Customer Support team, with 72% positive reviews, reports the best experience at ModivCare compared to all other departments at the company.
What does the leadership team need to get better at?
Better communication with the employees
Really listening to the team and not having it be just about stats and policy.
Review from Customer Support Dept
They will try harder to find an excuse not to help you, than they would ever dream of spending to help you. This goes for their "members" as well as their employees. It's really quite sad, especially when you want to try to do a good job and get looked at like you are an idiot.
Review from Customer Support Dept
Leadership really is a difficult thing to digest. There are more chiefs than indians at most times.
Why do you feel undervalued and what would make you feel better about your compensation?
Very low pay, can't even get approved for days off
Review from Customer Support Dept
They cheat you on your pay
Fair treatment was foced back to work
The dollar value compensation is good, however the benefits and stocks etc need a lot of work to be competitive against the rest of the industry.
No matter how well I do, they never come to me with anything positive, and they love an opportunity to talk down to you or treat you like your are a moron. I would feel better if they didn't try to get out of paying you your bonus when you finally qualify for one.
Review from Customer Support Dept
What do your coworkers need to improve and how could you work together better?
I'm an independent contract volunteer driver and only work with one dispatcher.
Work on being a team and not being individual on a team.
Review from Customer Support Dept
This company throws away employees. That's why now during the the time of corona virus, they are offering bonuses for people to work extra hours because everybody quit to collect unemployment because they cant keep their employees safe, and no one wants to risk their health to help them.
Review from Customer Support Dept
Need not to be so judgemental.
Review from Customer Support Dept
What needs to change to make the company culture better?
Everyone is overworked. The company really needs to implement something that values quality of life over chugging out work and meeting crazy deadlines over and over again. It's neverending and I see everyone at different levels struggling to keep up.
more openness and friendliness from management.
What would you improve about your company's interview process?
they would require less stringent driving requirements.
What's going wrong and how can it be improved?
Nobody is on the same page at the company. Information we get is contradictory from one person to the next and it seems like we're all being told different information. We get docked points for things that we do wrong even though we receive conflicting info about what we're supposed to be doing
Executive need to listen to members complaint and work on getting that better. Also work with transportation providers who are competent and pay them on time.
Review from Customer Support Dept
Make employees feel valued and paid fairly.
We need better transportation providers
Review from Customer Support Dept
What would you most like to see improved at your company?
Better learning strategies
Review from Customer Support Dept