Mitel Networks Competitors | Comparably
Mitel Networks Claimed Company
Mitel is a business communications company serving 75 million users in more than 100 countries, ranked #2 globally in enterprise unified communications. It offers organizations a choice of deployment — on-premise, private cloud, or integrated hybrid — and delivers AI-enabled communications experiences that allow organizations to maintain control over security, data residency, and operational resilience. Learn more at www.mitel.com or follow Mitel on LinkedIn. Mitel has deep specialization in regulated and frontline-worker-heavy industries, including healthcare, financial services, government, hospitality, and education — sectors where one-size-fits-all platforms fall short. Its product portfolio includes voice, collaboration, and contact center solutions under the MiVoice, OpenScape, MiCollab, and Mitel CX brands, alongside Mitel Edge, an intelligent edge architecture for mission-critical and high-availability environments. read more
EMPLOYEE
PARTICIPANTS
23
TOTAL
RATINGS
344
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Mitel Networks Competitors

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Mitel Networks Competitors
RankCompanyScore
1RingCentral84
28x884
3Microsoft76
4Intermedia75
5Avaya59

Mitel Networks Competitors at a Glance

CEO Ratings Comparison
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Product Quality Score Comparison

Mitel Networks Ranks 4th in Product Quality Score

37 Customers rate Mitel Networks' Product Quality Score a 3.4/5, which ranks it 4th against its competitors, below RingCentral.

  1. 1st
    Intermedia
    4.4 / 5
  2. 2nd
    Microsoft
    4.1 / 5
  3. 3rd
    RingCentral
    4 / 5
  4. 4th
    Mitel Networks
    3.4 / 5
  5. 5th
    8x8
    3.3 / 5
  6. 6th
    Avaya
    3.1 / 5
Product Quality Score Comparison
RankCompany Score
1Intermedia89
2Microsoft82
3RingCentral81
4Mitel Networks69
58x866
6Avaya63
NPS Comparison

Mitel Networks Ranks 4th in Net Promoter Score

38 Customers rate Mitel Networks' Net Promoter Score a 12, which ranks it 4th against its competitors, below RingCentral. Net Promoter score tracks customers' overall score to this question - “On a scale from 0-10, how likely are you to recommend Mitel Networks to a friend?”.

  1. 1st
    Intermedia
    61
  2. 2nd
    Microsoft
    36
  3. 3rd
    RingCentral
    25
  4. 4th
    Mitel Networks
    12
  5. 5th
    Avaya
    -13
  6. 6th
    8x8
    -21
NPS Comparison
RankCompany Score
1Intermedia61
2Microsoft36
3RingCentral25
4Mitel Networks12
5Avaya-13
68x8-21
Pricing Score Comparison

Mitel Networks Ranks 4th in Pricing Score

22 Customers rate Mitel Networks' Pricing Score a 3.4/5, which ranks it 4th against its competitors, below RingCentral.

  1. 1st
    Intermedia
    4.5 / 5
  2. 2nd
    Microsoft
    3.9 / 5
  3. 3rd
    RingCentral
    3.8 / 5
  4. 4th
    Mitel Networks
    3.4 / 5
  5. 5th
    Avaya
    3.3 / 5
  6. 6th
    8x8
    3.1 / 5
Pricing Score Comparison
RankCompany Score
1Intermedia90
2Microsoft79
3RingCentral76
4Mitel Networks69
5Avaya67
68x862
Customer Service Comparison

Mitel Networks Ranks 5th in Customer Service

15 Customers rate Mitel Networks' Customer Service a 3.2/5, which ranks it 5th against its competitors, below Avaya.

  1. 1st
    Intermedia
    4.2 / 5
  2. 2nd
    Microsoft
    4 / 5
  3. 3rd
    RingCentral
    3.6 / 5
  4. 4th
    Avaya
    3.4 / 5
  5. 5th
    Mitel Networks
    3.2 / 5
  6. 6th
    8x8
    2.3 / 5
Customer Service Comparison
RankCompany Score
1Intermedia84
2Microsoft80
3RingCentral72
4Avaya68
5Mitel Networks65
68x846
Overall Culture Score Comparison
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eNPS Comparison

Mitel Networks Ranks 6th in Employee Net Promoter Score

16 Employees rate Mitel Networks' Employee Net Promoter Score a -51, which ranks it 6th against its competitors, below Avaya. Employee Net Promoter score tracks employees' overall score to this question - “On a scale from 0-10, how likely are you to recommend working at Mitel Networks to a friend?”.

  1. 1st
    RingCentral
    61
  2. 2nd
    8x8
    52
  3. 3rd
    Microsoft
    33
  4. 4th
    Intermedia
    26
  5. 5th
    Avaya
    -23
  6. 6th
    Mitel Networks
    -51
eNPS Comparison
RankCompany eNPS
1RingCentral61
28x852
3Microsoft33
4Intermedia26
5Avaya-23
6Mitel Networks-51
Gender Score Comparison
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Diversity Score Comparison
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